Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Vidangel
230 N 1200 E, Suite 204
84043 Lehi
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vidangel service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Vidangel: Easy Method
What is Vidangel
VidAngel is a streaming service and filtering tool that allows users to apply content filters to movies and TV shows. It offers subscriptions and device-specific access methods (web, mobile apps, and certain streaming platforms) for watching filtered content.
How to cancel VidAngel
- On the Web: Log into VidAngel.com, go to Profile → Account → Cancel Subscription and complete the confirmation steps. Your subscription remains active until the end of the current billing cycle; see the help article at Cancel my subscription.
- Via Apple (App Store): On your iPhone open Settings → tap your name → Subscriptions → select VidAngel → tap "Cancel" to stop renewal. For details see Cancel an Apple Subscription.
- Via Google Play: Open the Google Play Store → Payments & Subscriptions → Subscriptions → choose VidAngel → tap "Cancel". See Cancel a Google Play Subscription.
- Via Roku: On the Roku device, open the VidAngel channel, press * (options) → Manage subscription → Turn off auto-renew; or sign in at Roku.com → My subscriptions → manage VidAngel → turn off auto-renew. See Cancel a Roku subscription.
What happens when you cancel
When you cancel a VidAngel subscription through the method you used to subscribe, renewal is stopped and you will not be billed again for future periods. For web subscriptions canceled on VidAngel.com, the subscription remains active until the end of the current billing cycle, after which access ends.
Account information and preferences typically remain on the service until you request deletion; if you want account removal or data deletion after cancelling, contact VidAngel Support for instructions on data retention and deletion.
Will I get a refund?
New customers who subscribed on VidAngel.com have a 30-day money-back guarantee; you must request a refund via VidAngel Support within 30 days to be eligible for a full refund. Subscriptions purchased through Apple (App Store), Google Play, or Roku are not covered by VidAngel’s refund guarantee - refund requests for those purchases must be made directly to the platform that processed the payment. Gift cards are non-refundable. Details are available in VidAngel’s refund policy at Refund Policy.
Vidangel plans and pricing
| Plan | Price |
|---|---|
| Subscription | Varies |
Your consumer rights in Canada
Canadian consumer protection laws require businesses to be clear about cancellation and refund terms, but there is no specific statutory 14-day refund right that applies to VidAngel. VidAngel’s own policy offers a 30-day satisfaction guarantee for subscriptions purchased via VidAngel.com; this is a contractual promise that requires you to request the refund within the stated window.
Because VidAngel is not officially supported in Canada, Canadian users who rely on workarounds (VPNs, U.S.-based accounts, or platform purchases through U.S. app stores) may not have explicit Canadian-jurisdiction remedies tied to VidAngel’s operations. If a billing dispute cannot be resolved with VidAngel or the platform, consider contacting your card issuer or relevant consumer protection agency for guidance on chargebacks or cross-border consumer complaints.
Customer experiences
User reports show mixed experiences. Common complaints include app instability - especially on iOS where the app may not always recognize active subscriptions or may have navigation issues - and playback problems on devices such as Fire TV and Roku that sometimes require device reboots or encounter streaming errors. Several Canadian users report that the service is not officially supported in Canada, requiring browser-based workarounds or VPNs and producing inconsistent functionality. Some users also report that content filters can be unpredictable, occasionally over-filtering scenes (for example, cutting passionate kisses) or applying inconsistently across titles. Experiences vary by device, platform and how the subscription was purchased.
Documentation checklist
- Account email and username used for VidAngel
- Subscription receipt or transaction ID (from VidAngel.com, Apple, Google Play, or Roku)
- Date you were first charged and billing cycle details
- Platform used to subscribe (VidAngel.com, Apple/App Store, Google Play, Roku)
- Device and OS where you encountered any issues (e.g., iOS, Fire TV, Roku)
- Screenshots of subscription status, error messages, and billing entries
- Any correspondence or support ticket numbers
Common mistakes
Users commonly make a few avoidable errors: cancelling only inside the app but not through the platform that processed payment (for example cancelling an iOS app but not the App Store subscription), assuming access ends immediately instead of at the end of the billing period, and contacting the wrong support channel for refunds (expecting VidAngel to process refunds for App Store or Google Play charges). Another frequent mistake is not keeping receipts or transaction IDs, which can delay refund or dispute resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| VidAngel.com (Web) | Eligible for 30-day money-back guarantee for new subscribers; request via VidAngel Support. | Easy - cancel in Account settings on the site. |
| Apple (App Store) | Refunds handled by Apple; VidAngel’s 30-day web guarantee does not apply to App Store purchases. | Medium - cancel via iPhone Settings → Subscriptions; refund via Apple support. |
| Google Play | Refunds handled by Google Play; VidAngel’s web refund policy does not apply. | Medium - cancel via Google Play Store → Subscriptions; refund via Google support. |
| Roku | Refunds handled by Roku; VidAngel’s web refund policy does not apply. | Medium - cancel on the Roku device or Roku.com; refund via Roku support. |
After cancelling
After you cancel, keep copies of confirmation screens, emails, or support ticket numbers showing the cancellation and any refund requests. Monitor your card or bank statement to ensure no further charges occur after the end of the billing cycle. If a charge persists, contact VidAngel Support first and then the platform (Apple, Google, Roku) or your payment provider if necessary. Helpful links: cancellation help at Cancel my subscription, and the refund policy at Refund Policy. For platform-specific cancellation instructions, see the Apple article Cancel an Apple Subscription, the Google Play article Cancel a Google Play Subscription, and the Roku article Cancel a Roku subscription.
Address
For formal written notices or if you prefer registered mail, send correspondence by registered mail (raccomandata A/R) addressed to:
VidAngel Entertainment, Inc.
Attn: Legal Department or Cancellations
230 N 1200 E, Suite 204
Lehi, Utah 84043
United States