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Cancellation service #1 in Canada
Vidgo is a US-based streaming service that offers live television channels and on-demand content over the internet, focusing on sports, entertainment and news. It provides access through apps on smart TVs, mobile devices, and web browsers, typically via a monthly subscription model.
When your cancellation is processed, your access typically continues until the end of the current billing period unless Vidgo states otherwise. The subscription will not automatically renew after that date. Your account information and viewing history may be retained according to Vidgo’s privacy policy and terms of service; you can request deletions or data access under applicable privacy rules in Canada.
Refunds depend on Vidgo’s terms of service and timing of the cancellation. Many streaming services do not provide pro‑rata refunds for partial billing periods; others may offer refunds in specific situations (e.g., accidental charges, duplicate billing). If you believe you qualify for a refund, contact Vidgo support with payment details and the cancellation confirmation. If you paid by credit card and the provider won’t resolve a legitimate charge, you may be able to request a chargeback through your card issuer as a separate remedy.
| Plan | Monthly price (CAD) | Notes |
|---|---|---|
| Basic | Varies | Live channels and limited on‑demand content; exact channel lineup may differ by package. |
| Standard | Varies | Broader channel selection and additional features; availability may change. |
| Premium | Varies | Includes premium channels and extras; prices and bundles may vary by promotion and region. |
Consumer protection in Canada is governed primarily at the provincial level, so specific rights can differ by province. Generally, you are entitled to clear disclosure of contract terms, honest billing practices and the ability to cancel subscriptions according to the provider’s terms. For personal information, the federal privacy law and provincial statutes may grant you access and deletion rights; you can contact the Office of the Privacy Commissioner of Canada for guidance on privacy complaints.
User reports about Vidgo often highlight the strengths and weaknesses common to live-streaming services: some customers praise channel selection and app compatibility, while others report difficulties with billing, account access, or customer support response times. Experiences vary by user expectations, choice of plan, and how cancellation requests are handled. Keep documentation so you can escalate a problem if needed.
Common errors include assuming a website visit alone cancels a subscription (some services require a specific cancel action), failing to obtain written confirmation, and not checking the billing period so you’re charged for one more month. For example, a user who cancels on the day of renewal but doesn’t secure a confirmation may still be billed and have difficulty proving they requested cancellation.
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible depending on timing and policy | Low - immediate if option is available |
| Email or support ticket | Possible; depends on response and documentation | Medium - wait time and need to retain correspondence |
| Registered mail with return receipt | Good evidence for refund disputes; refund still per policy | Medium - requires time and cost for mailing |
| Phone call | Possible if agent confirms cancellation; follow up in writing | Variable - depends on hold times and agent reliability |
Keep all confirmation emails, receipts and registered-mail proof in case of future disputes. If you do not receive confirmation within a reasonable time, follow up with Vidgo support and your payment provider. For privacy concerns or to request deletion of personal data, contact Vidgo’s privacy contact and, if necessary, the Office of the Privacy Commissioner of Canada at priv.gc.ca. For broader consumer help, see Government of Canada consumer information at canada.ca/consumer. For Vidgo-specific help, check Vidgo’s support pages (example: support.vidgo.com) or the contact options shown in your account.
Vidgo
1002 Hemphill Ave. NW
Atlanta, Georgia 30318
United States
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.