Cancellation Viu: Easy Method

What is Viu

Viu is an over‑the‑top (OTT) streaming service offering a mix of Asian and international TV shows, movies and original content. It provides both ad‑supported and paid premium tiers for enhanced streaming quality and additional content access.

How to cancel Viu

• App Store (iOS): Cancel via your Apple device. Open Settings → tap your name → Subscriptions → select Viu → Tap "Cancel Subscription". Cancellations made through the Viu app or website will not stop an App Store - billed subscription.
• Google Play (Android): Cancel through the Google Play Store. Open Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Viu → Cancel. Cancelling on Viu's website or in the app will not cancel a Google Play - billed subscription.
• Web / direct (credit card, Viu website): Sign in at Viu's website and go to the "My Subscription" or account subscription page to cancel. The service typically continues until the end of the current billing period; no partial‑month refunds are provided.
• Email or support request: For record and potentially faster handling, send an email to [email protected] or [email protected] requesting cancellation and include your account details (email used, last 4 digits of payment card or store receipt as applicable).
• Telephone or postal (for formal requests): You can call +852 2888 5112 for general enquiries or send a postal request to the corporate address (see "Address" section below). Allow extra time for processing when using phone or mail.

What happens when you cancel

When you cancel, your paid access generally continues until the end of the current billing period; you will not be billed after the current period ends. For subscriptions billed through Apple or Google Play, cancellation must be done through those stores and renewal will stop at the end of the active period. Viu retains account and subscription data according to its policies; cancelling does not necessarily delete your account or personal data unless you request account closure or deletion via support.

Will I get a refund?

Viu's stated refund policy allows claims within 12 hours of subscription purchase only if you have not played or watched any paid content; refunds are discretionary and, if approved, are processed back to the original payment method within about 2 to 45 days. There is no explicit 14‑day statutory "cooling‑off" right for digital subscriptions in Canada once access has been granted, and Viu's public terms reference the 12‑hour window rather than a longer statutory refund period. For subscriptions billed by Apple or Google Play, refunds and related policies may be subject to Apple/Google procedures rather than Viu's direct process.

Viu plans and pricing

Your consumer rights in Canada

Canadian consumer protection generally treats digital content differently than physical goods: there is no universal statutory 14‑day cooling‑off period for digital subscriptions once access or performance has begun. Viu's publicly stated refund window (12 hours, conditional on no paid content being watched) may therefore be shorter than some consumers expect, but it aligns with common industry practice for immediate‑access digital services. If you experience unreasonable delays, non‑responses, or disputes over refunds or cancellations, you may consider contacting your provincial consumer protection agency or filing a complaint with the relevant regulator. Keep records of all communications and receipts when pursuing a complaint.

Customer experiences

Customer feedback is mixed. Many users report quick and helpful customer support, and praise Viu's content selection and user interface. However, there are recurring negative reports about slow or non‑responsive handling of refund and account closure requests, continued promotional emails after cancellation, and long delays in receiving refunds in some cases. These experiences suggest that while many cancellations proceed smoothly, some customers have had significant follow‑up work or escalation to resolve issues.

Documentation checklist

• Account email and username used for Viu
• Proof of subscription purchase (receipt from Viu, Apple receipt, or Google Play receipt)
• Billing method details (last 4 digits of credit card or store account)
• Date and time of purchase and any cancellation attempts
• Copies/screenshots of communications with Viu support (emails, chat transcripts)

Common mistakes

A frequent error is attempting to cancel an App Store or Google Play subscription from the Viu website or app; such attempts do not stop store‑billed renewals and refunds for those subscriptions are subject to the store's policies. Another common issue is not keeping receipts or timestamps for purchase and cancellation requests, which makes refund claims harder to support. Users sometimes assume a cancellation triggers an immediate refund; in most cases, cancellation prevents future billing but does not automatically issue a refund unless it meets Viu's refund criteria.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation, receipts and any support communications until the end of the former billing period and any refund processing window. If you do not receive confirmation or a refund when expected, follow up with Viu support via email and keep a clear timeline of attempts. For additional context and user feedback, you can review customer reviews on Trustpilot. Useful contacts and pages: [email protected], [email protected], Viu homepage: https://www.viu.com/, and Trustpilot reviews: ca.trustpilot.com - Viu reviews.

Address

Viu corporate headquarters: 33/F, PCCW Tower, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong. General enquiries phone: +852 2888 5112.