Služba pro zrušení č. 1 v India
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Voot.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Voot: Easy Method
What is Voot
Voot is a streaming service offering TV shows, movies, originals and sports content. It operates subscription tiers (ad-supported and ad-free options) and auto-renews subscriptions through the channel used to purchase them.
Availability, prices and customer policies originate from the service operator (Viacom18) and vary by market; the guidance below is tailored for users in Canada who need to cancel or seek refunds for Voot subscriptions purchased through common channels.
How to cancel Voot
- If you subscribed on iPhone/iPad through the Apple App Store: open Settings → your name → Subscriptions, find Voot (or Voot Select) and Cancel. Apple manages renewals and refunds for App Store purchases.
- If you subscribed on Android via Google Play: open the Google Play Store → Profile → Payments & subscriptions → Subscriptions, select Voot and Cancel. Google Play handles refunds for Play purchases.
- If you subscribed on the web (Voot account at voot.com): sign in at Voot, go to Account/Subscription settings and cancel there; follow on‑screen steps to stop auto‑renewal.
- Uninstalling the Voot app alone does not cancel your subscription - you must cancel via the store or your Voot account as above. For unresolved billing after cancelling, contact Voot customer care (in‑app/help page) and, if needed, escalate by sending a certified letter to the company address (see Address section).
What happens when you cancel
When you cancel, auto‑renewal is stopped at the end of your current billing period. You typically retain access to paid content until the subscription expiry date; you will not be charged after expiry unless you re‑subscribe. Cancelling through a third‑party store (Apple/Google) means the store controls the billing record and any associated refund requests.
Your Voot account data (watch history, preferences) is usually retained per Voot’s data policy; it is not automatically deleted upon cancellation. If you want account deletion, request that separately through Voot’s account or support options.
Will I get a refund?
Officially, available scanned policy material for India indicates a tiered refund approach (for that market) - e.g., deductions if cancelled within certain time windows (a flat fee within 30 days, larger percentages for later periods, and no refund after longer terms). This document appears to apply to India and may not govern purchases made through Apple or Google or purchases in other countries (source).
Independent user reports show refunds are typically not automatic and are granted only as discretionary goodwill in exceptional cases (for example, when promised live content was removed). Refund outcomes vary by purchase channel: App Store and Google Play refunds follow the stores’ policies, while web purchases depend on Voot’s own terms and customer service discretion (example report).
Voot plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Voot Mobile (Mobile‑Only) | C$4.90/year | Annual | Access to movies, sports, originals, TV; 1 screen; 720p; ads included |
| Voot Gold | C$8.18/year | Annual | Access to movies, sports, originals, TV; 2 screens; 1080p; ads included |
| Voot Platinum | C$9.81/year | Annual | Access to movies, sports, originals, TV; 4 screens; 1080p; ad‑free |
Your consumer rights in Canada
In Canada, consumer protection for digital subscriptions can include rights around clear disclosure at point of sale, the right to stop unsolicited auto‑renewals, and provincial variations in cooling‑off or cancellation rules. How those rights apply depends on how you purchased the subscription (Apple/Google vs. direct purchase) and the applicable provincial law.
If a subscription auto‑renewed without clear consent, or if cancellation options were unclear, you may have recourse through your bank or card issuer (chargeback) or through provincial consumer protection offices. For authoritative guidance see Government of Canada and your province’s consumer protection resources (federal guidance).
Customer experiences
Reported experiences are mixed. Some users have received refunds or credits as a goodwill gesture when specific promised content was not available. However, many complaints describe difficulty obtaining refunds or characterize refund practices as inconsistent; a number of consumer complaint posts describe being refused refunds when content or service expectations were not met (example, example).
Documentation checklist
- Account email and username, order ID or transaction ID (store receipt)
- Screenshot or PDF of purchase confirmation, bank/credit card statement line showing the charge
- Subscription expiry date and screenshots of your account/subscription page
- Any correspondence with Voot support or screenshots showing the problem (e.g., missing advertised content)
Common mistakes
Many users assume deleting the Voot app cancels the subscription - it does not. Another common error is trying to cancel through the wrong channel (cancelling in the app but not in the App Store/Google Play account that billed you). Expecting an automatic refund after cancellation without checking the provider/store refund terms often leads to disappointment. Keep proof of purchase and correspondence to support any refund claim.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds handled by Apple under App Store policies; request via Apple if eligible | Varies - follows Apple’s review and timeline |
| Google Play (Android) | Refunds handled by Google Play; request via Play Store or support | Varies - follows Google’s review and timeline |
| Voot website (direct web purchase) | Subject to Voot’s terms; documented Indian policy suggests tiered deductions, but refunds often discretionary | Moderate to high - depends on Voot customer service |
| Customer support / certified letter | Possible as a last resort but generally discretionary; stronger when supported by documentation | High - slower and may still be refused |
After cancelling
After you cancel, confirm the cancellation by checking the subscription page in the App Store, Google Play or your Voot account and save screenshots. If you believe you are owed a refund, follow the refund process for the channel used to purchase (Apple/Google or Voot support) and provide the documentation listed above.
Helpful links: manage Apple subscriptions at Apple support, manage Google Play subscriptions at Google Play support, Voot home/help at voot.com, and Canadian consumer guidance at Canada.ca. For independent “how to cancel” walkthroughs see third‑party guides such as this guide.
Address
VIACOM 18 Media Pvt. Ltd.
Sion Bizworld, Subhash Road - A, Ville Parle (West), Mumbai - 400057, Maharashtra, India