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I hereby notify you of my decision to terminate the contract relating to the Youku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Youku: Easy Method
What is Youku
Overview
Youku is a video streaming platform owned by Alibaba that offers TV dramas, films, variety shows and anime. It operates through mobile apps, web browsers and some smart-TV platforms and offers a VIP (paid) tier for ad removal and early or exclusive access to content.
How to cancel Youku
- iOS (App Store): Open Settings → tap your Apple ID → Subscriptions. Find the Youku subscription and cancel at least one day before the next billing date. Cancelling stops future billing; Apple manages the subscription and any App Store refund requests. For the Canadian App Store listing see the app page: Youku on the Canadian App Store.
- Android / Google Play: Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Youku and cancel. If the cancellation option is missing or the app/link is broken, try removing payment methods or reinstalling the app, and if that fails contact Google Play support or Youku support. Users frequently report problems cancelling via Google Play; keep screenshots and order IDs.
- Web / Desktop: Sign in at Youku’s website, go to VIP or Membership settings and turn off "annual renewal" or the auto‑renew option. If you cannot find the option, email youkuglobalservice@alibaba-inc.com for account-specific help (users have reported confirmations within hours).
- Youku account / direct cancellation: To cancel the Youku account itself, contact privacy_youku@service.alibaba.com. The User Service Agreement allows account cancellation subject to conditions (no pending transactions, auto‑renew disabled, no unresolved disputes) and notes cancellation is irreversible and forfeits unconsumed rights.
- Registered-mail/legal route: For escalation or where email/online methods fail, send a cancellation letter by registered mail (return receipt) to Youku’s Legal Department at the address listed in the Address section below. This is recommended if you need a formal, dated record.
What happens when you cancel
When you cancel an auto‑renewing subscription, future billing stops at the end of the current paid period but you typically retain access until that period ends. Cancelling an account (via the User Service Agreement) is irreversible and will forfeit all unconsumed rights, remove access to VIP features and may delete associated personal data per Youku’s terms. Platform‑managed subscriptions (Apple/Google) are controlled through those stores; Youku does not directly terminate store-managed billing.
Will I get a refund?
Youku’s publicly available terms do not promise a general 14‑day refund or a statutory cooling‑off for Canadian users. Refunds are limited and depend on the payment channel and platform policies. If you paid via Apple or Google, refund requests are handled by Apple/Google under their own refund rules and are at their discretion. Users billed via Alipay for automatic deductions have a documented route to apply for a refund within 7 days through Alipay’s "Automatic Deduction" interface; that process includes a review (1 - 3 working days) and payout (typically 1 - 7 working days). For web payments and direct Youku-managed subscriptions, refunds are not guaranteed; contacting Youku customer service or using the payment provider’s dispute/refund process is the usual route.
Youku plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly Subscription | C$7.99 | Monthly | Access to VIP content (auto‑renewing via Apple App Store) |
| Quarterly Subscription | C$22.99 | 3‑Month | Access to VIP content (auto‑renewing via Apple App Store) |
| Annual Subscription | C$72.99 | Annual | Access to VIP content (auto‑renewing via Apple App Store) |
Your consumer rights in Canada
There is no publicly stated 14‑day cooling‑off or unconditional refund policy in Youku’s terms for Canadian users. Canadian consumers should rely on the refund and dispute protections offered by the platform used to pay: Apple’s App Store refund process and Google Play’s refund policies, or chargeback/dispute options via the payment card issuer. For purchases processed directly by Youku, the service agreement disclaims refunds except in special cases; therefore preserve receipts, screenshots and any email confirmations if you intend to seek a refund or escalate.
Customer experiences
User reports are mixed. Positive feedback highlights a diverse catalog of Asian dramas and anime and reasonable VIP pricing when the service functions correctly. Negative reports are common and include being charged without VIP access activating (particularly with Google Play), difficulty or broken links when attempting cancellation on Android, playback and buffering problems, missing or poor subtitles, intrusive ads despite VIP status, and delays in episode availability. Trustpilot and app reviews show an overall low-to-mixed satisfaction level, and Reddit reports describe frustration with cancellation paths and TV‑app functionality.
Documentation checklist
- Order/receipt email or App Store / Google Play purchase ID; screenshots of subscription status and billing; your account username or email; payment method statement showing the charge; copies of any emails exchanged with support; date and time of cancellation attempt; registered‑mail copy if you send a letter.
Common mistakes
Users commonly assume cancelling the app deletes the subscription; uninstalling an app does not stop store‑managed auto‑renewal. Another frequent error is contacting Youku support without the store order ID when the purchase was made via Apple/Google; stores require their own transaction IDs for refunds. Some people expect a guaranteed refund window - Youku’s terms do not provide a general 14‑day refund guarantee for Canada - so relying on platform refund policies or payment provider dispute processes is necessary. Also, failing to disable auto‑renew at least one day before the renewal date can result in another charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Refunds handled by Apple (not guaranteed by Youku); cancellation via Settings stops future billing. | Easy to cancel; refund request subject to Apple review. |
| Google Play (Android) | Refunds handled by Google Play (case‑by‑case); many users report failures or missing cancellation links. | Medium - Hard when cancellation options are broken; may require Google support or Youku contact. |
| Web / Desktop | No general refund guarantee; success varies - users have cancelled auto‑renew and received confirmations; contact support for exceptions. | Medium; turning off auto‑renew in VIP settings is usually possible, emailing support can be effective. |
| Alipay automatic deduction | Refund possible within 7 days via Alipay "Automatic Deduction" application, subject to review. | Medium; follow Alipay flow and then contact Youku if needed. |
| Youku account direct cancellation (email/letter) | Refund not guaranteed; account cancellation forfeits rights. Use for irreversible account closure or escalation. | Harder to obtain refunds; effective for formal account termination and record keeping. |
After cancelling
After you cancel, confirm the cancellation by checking your subscription status in the store (Apple ID subscriptions or Google Play subscriptions) and keep any confirmation emails or screenshots. If you need a refund, submit the request to the payment platform (Apple/Google/Alipay) and attach your proof of purchase. If you paid Youku directly and require escalation, email youkuglobalservice@alibaba-inc.com or privacy_youku@service.alibaba.com. Useful links: Apple Subscriptions support: https://support.apple.com/en-ca/HT202039; Google Play Subscriptions: https://support.google.com/googleplay/answer/2476088; Youku Terms (service agreement): Youku User Service Agreement.
Address
For registered‑mail escalation (recommended when you need a formal, dated notice), send to:
Youku Legal Department
28/F, Block B, Ali Center, Building 4, Area 4 of Wangjing East Park
Chaoyang District, Beijing, 100102, China