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Cancellation service #1 in Canada
YuppTV is a streaming service that offers live TV channels and on-demand content, primarily focused on South Asian programming, available via web, mobile apps and connected devices. It operates on a subscription model with monthly and longer-term packages and manages billing and cancellations through its site, customer support channels and, where applicable, platform app stores.
You can cancel if you have a monthly subscription; quarterly, half‑yearly and yearly packages are stated as non‑cancellable by YuppTV. Cancellation of a monthly plan takes effect at the end of the current billing month, and YuppTV’s terms state that no refunds are given for unused time. If your subscription is through Apple or Google, you may need to manage it via those platforms (see links below).
If you cancel a monthly subscription, YuppTV will not renew it at the next billing date and your access typically continues until the end of the current paid month. YuppTV’s policy states that any non‑monthly packages (quarterly, half‑yearly, yearly) are not cancellable once purchased. Data such as account profile and billing records are generally retained according to the provider’s retention policy; you should request account deletion if desired and confirm any effects on reactivation or saved preferences.
YuppTV’s stated policy is that charges once applied are non‑refundable and the service will not refund any unused portion of a subscription. There is no explicit 14‑day cooling‑off or right‑of‑withdrawal referenced in YuppTV’s terms for refunds. Account activation fees and device activation fees are also described as non‑refundable. If you believe you were charged in error or there was an unauthorized renewal, raise the issue promptly with YuppTV support and consider contacting your payment provider for possible dispute/resolution options under your card or bank protection rules.
| Plan | Price | Period | Notes |
|---|---|---|---|
| iOS App - New User | C$6.99 | Monthly | Subscription via iOS App Store (new user listing) |
| iOS App - Existing User | C$3.99 | Monthly | Subscription via iOS App Store (existing users) |
| Website / Other packages | Varies | Monthly / Quarterly / Half‑yearly / Yearly | Website lists USD and other regional prices; longer packages may be non‑cancellable |
Under YuppTV’s stated terms, you may cancel monthly subscriptions with effect at the end of the paid month; longer packages are listed as non‑cancellable. YuppTV’s policy disclaims refunds for unused service. These contractual terms coexist with consumer protection laws in Canada: if you suspect unfair billing, misrepresentation, or unauthorized charges, you can raise the issue with provincial consumer protection offices or your payment provider. Platform subscriptions (Apple/Google) are also subject to the respective platform’s cancellation and refund rules. Keep clear records of cancellation requests and confirmations to support any complaint or dispute.
Customer feedback is mixed. Some users report helpful, knowledgeable support staff who successfully resolved issues. However, many reviews describe problems with unexpected renewals or charges after cancellation, slow or unhelpful customer service responses (chat, WhatsApp), streaming quality issues such as buffering and crashes, confusing billing/pricing information, and occasionally missing content that had been advertised. Several complaints describe intrusive ads despite paid subscriptions. These reports suggest you should document interactions and monitor billing carefully.
Users often assume cancelling mid‑month will produce a prorated refund; YuppTV’s policy does not provide refunds or credits for unused days. Another common error is cancelling through the website while the subscription was purchased through Apple or Google - that may not stop platform‑managed renewals, so always check where the original payment was made. People also sometimes delete the app believing that removes the subscription - app deletion does not cancel a subscription. Finally, failing to save a cancellation confirmation can make disputing post‑cancellation charges harder.
| Method | Refund | Difficulty |
|---|---|---|
| Website (monthly subscription) | No refund for unused portion | Medium - cancellation permitted but users report occasional billing issues |
| Live chat / Email / Phone | No refund for unused portion | Hard - customer service responsiveness varies; keep records |
| App Store / Google Play | Depends on platform policies; YuppTV states billed charges are non‑refundable | Varies - managed through platform subscription settings |
After you cancel, save any confirmation and continue to monitor your bank or card statements for unexpected renewals. If you see charges after cancellation, contact YuppTV support first and provide your documentation. If issues are unresolved, contact your payment provider to dispute unauthorized or recurring charges. For platform subscriptions, consult Apple or Google support pages for additional help on refunds and subscription management. Useful links: YuppTV homepage: https://www.yupptv.com/, Google Play subscriptions help: Google Play subscription management, Apple subscriptions: Manage subscriptions on your iPhone or iPad. You may also email support at [email protected] or call +1 866 663 7557 (Canada/USA).
YuppTV USA, Inc. 11175 Cicero Drive, Suite 100, Alpharetta, GA 30022, USA
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.