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I hereby notify you of my decision to terminate the contract relating to the Vivifi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vivifi: Step-by-Step Guide
What is Vivifi
Service overview
Vivifi is a subscription-based financial and mobile service provider that offers mobile plans, roaming add-ons and lending/financing products managed via an app and web support channels.
The company operates customer service and grievance channels in India and publishes terms, suspension and termination rules on its help pages.
Why a cancellation guide
This guide explains how to cancel or suspend Vivifi services in India, what to expect on billing and refunds, and how to escalate unresolved issues.
It is based on Vivifi's publicly available terms and grievance information for Indian customers.
How to cancel Vivifi
Check eligibility first
Confirm you have no unpaid bills and that you have completed payment for at least the first two billing cycles; termination is allowed only when these conditions are met.
If you have a refundable deposit or special conditions, check the deposit rules before requesting cancellation.
Step-by-step cancellation (recommended)
- Log in to Vivifi help or your account and locate the termination option on the Vivifi website/help centre.
- Ensure all outstanding bills are paid and that you have completed the first two billing cycles.
- Submit the termination request at least 7 calendar days before the end of the month and by 5 pm on that day to avoid an extra month's recurring charge (MRC).
- Keep records: save confirmation emails, screenshots of the request and any support ticket numbers.
- If unsure or if you need voluntary suspension instead, email help@vivifi.me for the suspension process.
Alternate contact channels
If the website flow does not work, contact Vivifi support by phone or the grievance contacts listed in this guide to request termination; always keep proof of the request.
Reference Vivifi’s published Terms & Conditions when requesting termination: Vivifi Terms & Conditions.
What happens when you cancel
Effective date and billing
Termination takes effect at the end of your current billing cycle; you will not usually see an immediate service cutoff on the same day as the request.
If you request termination late (after the 7-calendar-day, 5 pm deadline), an extra month’s recurring charges (MRC) will be applied.
Service access and entitlements
No prorated refunds of MRC or entitlements are provided for early termination; services remain until the billing cycle ends.
Any bundled or one‑time credits are handled per Vivifi’s Terms & Conditions and are generally non‑refundable.
Will I get a refund?
Standard refund policy
Vivifi mobile plans are generally non‑refundable and not exchangeable for cash or other products once sold.
No refunds are provided for unused value if the service is suspended, terminated, or the SIM is lost or damaged, except as described below.
Exceptions and deposit refunds
- If a refundable deposit was charged (for example for certain Work Permit holders), you may cancel within 3 days of receiving the email receipt for a full refund of the order.
- Deposit refunds (after applicable charges) are processed by the last day of the month following termination or port‑out, per Vivifi rules.
- Returns or refunds outside these exceptions are considered case‑by‑case and, if approved, are applied as adjustments to monthly bills; unoffset amounts may be forfeited.
Vivifi plans and pricing
Official pricing notes
Vivifi public pricing in the verified sources is denominated in USD and reflects VIVIFI (Singapore) offers; INR‑denominated plans for India were not found in the verified sources.
If you need India-specific pricing or offers, contact Vivifi support directly before cancelling.
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| VIVIFI Roam Value | $7.70 | Monthly | 200 GB data, 300 mins, 100 SMS, 5 GB roaming (incl. India), + one-time 100 GB roaming to Malaysia |
| VIVIFI Share | $41.00 | Monthly | 500 GB data, 1000 mins, 100 SMS, shareable roaming data (incl. India) |
| Booster 2 GB (monthly) | $4.50 | Monthly | 2 GB data |
| Booster 10 GB (monthly) | $14.00 | Monthly | 10 GB data |
| Booster 4 GB (one-time) | $10.00 | One-time | 4 GB data |
| Booster 10 GB (one-time) | $14.00 | One-time | 10 GB data |
Your consumer rights in India
Escalation and redressal
Vivifi provides a structured grievance redressal mechanism with named officers and escalation levels for India-based complaints.
If a written complaint is not resolved within 30 days, customers may approach the Banking Ombudsman, RBI (Hyderabad jurisdiction).
Contact points for grievances
- Nodal Officer / Grievance Redressal Officer: Mr Prakash Rajan; email: [email protected]; phone: +91 9121119633
- Director level escalation: email: [email protected]
- Support phones: +91 40 4617 5151, +91 40 4994 5151
- Grievance mechanism details: Vivifi grievance redressal
Customer experiences
Positive feedback
Some users praise Vivifi for flexible EMI options, quick loan processing with minimal documentation, and responsive customer care in select cases.
These positive notes are summarised from public listings and customer reviews.
Negative feedback
Other users report issues including aggressive or irrelevant outreach, disputes over charges, and slow or unsatisfactory complaint resolutions.
Public review summaries (e.g., Justdial) contain both praise and complaints; review content may vary by location and individual case: Justdial summary.
Documentation checklist
Before you submit a cancellation request
- Account/mobile number and customer ID as shown in the app or invoice.
- Recent bill receipts showing payments for required billing cycles.
- Order email or receipt if a deposit was paid (for deposit refund requests).
- Government ID (if required for verification) and SIM serial/ICCID if available.
What to keep after submitting request
- Confirmation email or ticket number for the termination request.
- Screenshots of the termination form or support chat transcript.
- Any written correspondence from Vivifi stating effective termination date or refund details.
Common mistakes
Missing unpaid bills or early-cycle requests
A frequent mistake is requesting termination while there are unpaid bills or before completing the first two billing cycles; this makes the request invalid under Vivifi rules.
Another common error is requesting termination too late in the month and thereby incurring an extra month's MRC.
Expecting prorated refunds or using wrong contact channel
Customers often expect prorated refunds for unused service; Vivifi’s policy states MRC and entitlements are not prorated.
Using the wrong channel (e.g., app store dispute for a direct Vivifi mobile line) can delay resolution; follow the Vivifi help/support or grievance channels listed here.
Comparative recap
Quick table overview
| Topic | Cancellation (Terminate) | Voluntary Suspension | Refund/Deposit |
|---|---|---|---|
| How to request | Via Vivifi website/help or support; follow termination rules | Email help@vivifi.me to request suspension | Deposit: documented request; other refunds: case-by-case |
| Timing / effective date | Takes effect at end of current billing cycle | Suspension effective per suspension policy; monthly charge applies | Deposit refunded by last day of following month after termination (if refundable) |
| Charges | No prorated MRC refund; late request = extra month MRC | Monthly recurring charge of USD 12 (incl. GST); not prorated | Refunds (other than deposit) credited as bill adjustments if approved |
| Expected outcome | Service ends at cycle end; account closed per T&Cs | Service paused but subscription retained; charges apply | Most plans non‑refundable; exceptions documented |
After cancelling
What to monitor
Watch your final bills and bank statements to confirm any adjustments or deposit refunds occur as stated.
Keep termination confirmation and billing records for at least one billing cycle after closure.
Helpful links and next steps
- Terms and termination details: Vivifi Terms & Conditions
- Voluntary suspension information: Vivifi Voluntary Suspension
- Grievance redressal mechanism: Vivifi grievance redressal
Address
Corporate address
Unit A, 9th Floor, MJR Magnifique, Survey No. 75 & 76, Khajaguda X Roads, Raidurgam, Hyderabad, Telangana 500008, India.
Primary contacts
- Support phones: +91 40 4617 5151, +91 40 4994 5151
- Support email (suspension enquiries): help@vivifi.me
- Nodal Officer / Grievance Redressal Officer: Mr Prakash Rajan; email: [email protected]; phone: +91 9121119633
- Director escalation email: [email protected]