Cancellation Sumup: Easy Method

What is SumUp

Overview

SumUp is a mobile point-of-sale (mPOS) provider aimed at small businesses and freelancers, offering card readers, a payments app, invoicing and other merchant services.

Service model

SumUp operates as a business-to-business platform; services and subscriptions are provided to merchants rather than consumer retail customers.

How to cancel SumUp

Canceling subscriptions (app, invoices, POS)

• Open the SumUp app or sign in to your SumUp dashboard and follow the subscription settings to cancel (where available).
• If you cannot cancel in-app, send a cancellation request to SumUp support by email or via the app message function, keeping a copy of the message and timestamp.
• Subscription cancellations take effect at the end of the current billing period; fees already charged are not refunded.

Canceling hardware plans and card readers

• POS hardware subscriptions can usually be cancelled after any initial fixed term; cancellation then takes effect at the end of the calendar month.
• Early cancellation of POS hardware subscriptions typically requires payment until the end of the subscription term with no refund.
• Card readers such as Air and Solo normally have no minimum term and can be cancelled at any time via the app or email.

What happens when you cancel

Access and service

After cancellation of a subscription, access to paid features continues until the end of the paid period; automatic renewal will not occur for the next period.

Data and account

Your transaction records and account data are retained per SumUp terms; export any necessary reports before deleting your account.

Will I get a refund?

Subscription and paid services

For business users SumUp treats services as B2B: subscription fees and paid services are non-refundable and there is no consumer 14‑day withdrawal right.

Card payment refunds and exceptions

• Refunds for card payments can be issued only via the SumUp app or dashboard, up to 30 days after the original transaction.
• SumUp may restrict or disable refund capabilities if an account processes excessive refunds or triggers risk controls.
• Always keep proof of customer refunds and the original transaction when requesting or issuing a refund.

For the official terms see SumUp Terms.

SumUp plans and pricing

Hardware pricing (India third‑party listings)

SumUp does not publish India-specific pricing on an official India site. The table below uses third‑party import listings available in INR.

Notes on fees

Transaction fee examples shown are indicative; SumUp’s in-person transaction fee is commonly shown as 2.75% for many markets, but India-specific merchant rates are not publicly listed by SumUp.

Your consumer rights in India

Applicability of consumer cooling-off

SumUp explicitly provides services to businesses (entrepreneurs, freelancers); therefore Indian consumer protections like a 14‑day cooling‑off period for consumers do not apply to B2B contracts.

Contract and evidence

• Your cancellation and refund rights are governed by SumUp’s business terms; statutory consumer protection for individual retail consumers is generally not available.
• Retain copies of terms, invoices, cancellation requests and replies as evidence in any dispute.

Customer experiences

Positive feedback

• Many users praise an intuitive app, easy setup, reliable card readers and quick payouts.
• Features like payment links and "Tap to Pay" are highlighted as useful by merchants.

Frequent complaints

• Common negatives include slow or poor customer support and difficulty obtaining responses by email.
• There are reports of delayed or withheld payouts, account freezes or reserves held for extended periods, and issues with verification or refunds.
• Some users report Tap to Pay failures on certain Android devices.

Documentation checklist

Before you cancel

• Account email, registered business name and merchant ID.
• Subscription invoices, billing period details and payment receipts.
• Transaction reports and payout statements for the period you are cancelling.

Supporting materials

• Screenshots or exported logs of cancellation requests and any responses from SumUp.
• Serial numbers or photos of hardware (if returning), tracking numbers for shipments, and proof of delivery.

Common mistakes

Timing and renewals

Waiting until after an automatic renewal often leads to a paid period that is non‑refundable. Cancel before the next billing date and keep confirmation.

Lack of documentation

Not saving cancellation emails, chat transcripts or receipts makes disputes harder. Always keep downloadable or screenshot evidence of your requests.

Comparative recap

Quick comparison

After cancelling

Practical next steps

• Export transaction reports and invoices for your records immediately after cancellation.
• Confirm any final payouts have been processed to your bank and monitor for outstanding holds or reserves.
• Keep cancellation confirmation and all correspondence for at least 12 months.

Where to find official terms and help

Refer to SumUp’s official terms for service details and dispute procedures: SumUp Terms.

Address

Registered office (India)

NO.67 1st H Cross, 3rd Main, Sharada Colony, Basaveshwaranagar, Bangalore, Karnataka 560079, India.

Notes on contact

There is no explicit postal cancellation address published in the terms; use the in‑app support or official SumUp support channels and keep records of your cancellation request and any replies.