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Cancellation Backblaze: Easy Method
What is Backblaze
Overview
Backblaze is a subscription cloud-backup service that offers unlimited computer backup and versioning for personal and business users. It runs on a pay-subscription model with monthly, 1-year, and 2-year plans.
Core features
Key features include continuous background backups, one-year version history, and options for large restores by web download or a paid USB restore drive. Pricing is normally quoted in USD; INR amounts below are approximate with GST included.
How to cancel Backblaze
Cancel via Backblaze web account (recommended for direct subscriptions)
- Sign in to your Backblaze account on the web.
- For each device, open Preferences → Delete Backup and delete all backups for the device.
- After deleting backups, remove any unused licenses to stop future billing.
- Confirm changes in your account; billing will stop once backups/licenses are removed.
Cancel via mobile app stores (App Store / Google Play)
- If you subscribed through Apple or Google in-app purchase, cancel through Apple or Google subscription settings.
- Backblaze does not handle in-app cancellations directly and provides no in-app cancellation flow.
- Refer to your device/app store subscription management to stop renewals.
Official cancellation documentation
Follow Backblaze’s web guide for canceling and deleting accounts for step-by-step details.
Backblaze - Canceling and Deleting a Backblaze Account
What happens when you cancel
Account access and data
Deleting backups removes your stored data from Backblaze; this action is irreversible unless you have local copies. Make sure to download any needed files before deleting backups.
If you cancel a subscription but keep backups until deletion, you may still access data until account deletion is completed per the web interface steps.
Billing, renewal and licenses
Removing backups and licenses via the web stops further billing. Subscriptions purchased through app stores must be cancelled via the store to stop renewals.
Monthly subscriptions will not be refunded after cancellation as per Backblaze policy (see next section).
Restores and restore drives
You can restore files after cancelling only if the backups still exist and the account allows access. If you ordered a USB restore drive, return and refund rules apply (see refunds).
Large web restores may be less reliable for some users; the USB drive is an alternative but has return conditions.
Will I get a refund?
Monthly plans
Monthly subscriptions are non-refundable. Cancelling a monthly plan does not trigger a pro-rata refund even if you cancel mid-period.
1‑year and 2‑year plans
Backblaze offers a full refund for 1-year and 2-year subscriptions if you request a refund within 30 days of subscribing.
USB restore drive returns
If you receive a USB restore drive you may return it within 30 days for a refund of the drive cost. Shipping, taxes and duties are not refunded.
Return limit: up to 5 restore drive returns per account per 12-month period. See Backblaze’s refunds and restore-return documentation for details.
Backblaze - Restore Return Refund program
Backblaze plans and pricing
Pricing table
| Plan | Price (approx INR) | Period | Features |
|---|---|---|---|
| Personal Backup (monthly) | ≈ ₹900 | Monthly | Unlimited computer backup, versioning, standard GST included |
| Personal Backup (annual) | ≈ ₹1,170 | Annual | ~$99 USD + 18% GST → approx ₹1,170/year |
| Personal Backup (2-year) | ≈ ₹2,100 | 2-Year | ~$189 USD + 18% GST → approx ₹2,100 for two years |
Price notes
Official Backblaze prices are listed in USD. INR figures above are approximate estimates that include 18% GST and typical exchange-rate conversions.
Check your actual invoice/receipt in your Backblaze account or app store order history for exact charged amounts.
Your consumer rights in India
Refund rights and statutory protections
India does not impose a European-style automatic 14-day withdrawal for digital services; refunds depend on the provider’s stated policy and any platform/app-store protections.
Backblaze’s published policy governs refunds: monthly plans are non-refundable, and 1- and 2-year plans can be refunded if claimed within 30 days.
App store purchases and platform protections
If you subscribed via Apple or Google, cancellation and refund claims are handled by the respective store and are subject to their terms and consumer-protection mechanisms.
Backblaze defers to those platforms for in-app purchases, so you should review Apple/Google refund procedures if you bought through an app.
Customer experiences
Positive feedback
Many users praise Backblaze for simplicity, unlimited storage, effective restores, and overall value for money. Reviewers often describe it as “set it and forget it.”
Renewal notifications and low pricing are commonly cited positives in recent reviews.
Negative feedback
Common complaints include sudden feature/support changes (e.g. third-party cloud file support), difficulty in cancellation workflows, and occasional slow or unhelpful customer support.
Users also report large web restores sometimes failing, prompting use of USB restore drives, and some account-holders report data loss after support delays.
Backblaze reviews on Trustpilot
Documentation checklist
What to gather before you cancel
- Account email and login credentials for Backblaze or the app-store account used to subscribe.
- Subscription receipts, order dates, and payment method details.
- Device names and a list of backups to be deleted (identify any critical files to download first).
- Order/receipt number for any USB restore drive and tracking details for returns.
Useful links to save
- Canceling and Deleting a Backblaze Account
- Refunds
- Restore Return Refund program
- Third-party cancellation summary (Postclic)
Common mistakes
Not deleting backups before expecting cancellation
Many users expect a simple “cancel” button but find billing continues because backups/licenses were not deleted. Follow the web steps to delete backups and remove licenses.
Assuming monthly refunds or app-store handling
Assuming you will get a pro-rata refund for monthly plans is a common error - Backblaze states monthly plans are non-refundable.
Also assume that in-app subscriptions must be cancelled via the app store - Backblaze cannot cancel those directly for you.
Comparative recap
Quick comparison
| Topic | Backblaze policy | Impact for Indian users |
|---|---|---|
| Cancellation (web) | Delete backups per device and remove licenses to stop billing. | Requires manual deletion - no single “cancel subscription” button; prepare before billing date. |
| Cancellation (App Store / Google Play) | Handled by Apple/Google; Backblaze does not manage in-app cancellations. | Cancel via your device’s subscription settings; refunds handled by the store per their rules. |
| Refunds | Monthly: no refund. 1‑/2‑year: full refund if requested within 30 days. USB drive: return within 30 days (excl. shipping/taxes). | Indian customers should act quickly (30-day windows) and keep receipts for claims. |
How to use this recap
Use the table to decide whether to cancel via the web or app store and to check refund eligibility based on your plan type and timing.
After cancelling
Immediate next steps
- Download any remaining files you need before deleting backups.
- If you ordered a USB restore drive and want a refund, return it within 30 days following Backblaze instructions.
Helpful documentation
- Canceling and Deleting a Backblaze Account
- Refunds
- Restore Return Refund program
- Third-party cancel summary (Postclic)
Address
Corporate address
Backblaze headquarters (public address for correspondence):
201 Baldwin Ave., San Mateo, CA 94401, USA
Notes on contacting Backblaze
For account-specific issues, use the Backblaze web help center links above to open support tickets or follow documented refund/return procedures.
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Written by Reyansh Kapoor
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.