Cancellation Backblaze: Easy Method

What is Backblaze

Overview

Backblaze is a cloud storage provider offering unlimited personal computer backups and pay-as-you-go B2 cloud storage for files and applications.

It is subscription-based and accessed via Backblaze apps and the Backblaze website for account, backup and billing management.

Key services

Backblaze Personal Backup provides unlimited per-computer backups with version history and restore options.

B2 Cloud Storage is an object-storage service billed by usage (per TB/month) for developers and businesses.

How to cancel Backblaze

Important notes before you start

There is no in-app "click-to-cancel" via the App Store or Google Play; cancellation must be done on the Backblaze website.

Backblaze Support cannot cancel your subscription for you; you must sign in and remove backups/licenses yourself.

Step-by-step cancellation

• Sign in to your Backblaze account at https://www.backblaze.com/ (use your account email and password).
• For Online Backup: open the Backblaze application on the computer, go to Preferences → click Delete Backup → confirm with your account password.
• After deleting backups, sign in to the Backblaze web console and remove any unused computer licenses from Overview to stop billing.
• For B2 Cloud Storage: sign in to the web console, delete all non-master application keys first, then delete any buckets and files you no longer need; you may delete your account when ready.
• If you use a restore drive, follow the Restore Return Refund program instructions to return it if eligible.
• If you need help, consult Backblaze’s cancellation article: Canceling an account.

What happens when you cancel

Access and billing

Deleting backups and removing unused licenses stops further automatic renewals and billing for those licenses.

If you delete your account entirely, any active subscriptions or licenses linked to the account will end per Backblaze’s procedures.

Data retention and deletion

For Personal Backup, deleting the backup removes the stored backup data for that computer; ensure you have local copies if needed before deleting.

For B2, files and buckets are removed when you delete them; account deletion removes stored objects after you've removed keys and buckets.

Will I get a refund?

Standard refund rules

Monthly plans: you may cancel at any time but Backblaze's policy states monthly plan cancellations do not receive refunds.

One-year and two-year plans: Backblaze offers a full refund if requested within 30 days of subscribing on annual or two-year plans.

Exceptions and hardware returns

• USB restore drives (Personal/Business): eligible for refund if returned within 30 days of receipt through the Restore Return Refund program; customers pay return shipping and duties and returns are limited (see policy).
• B2 USB Snapshot drives: similar 30-day return/refund terms apply; customers cover return shipping/taxes and return limits apply.
• See Backblaze’s payments and refunds page for official details: Payments & refunds.

Backblaze plans and pricing

Pricing overview

No official ZAR pricing is published by Backblaze. The table below shows approximate ZAR equivalents based on an exchange rate of about 1 USD ≈ 19 ZAR (estimates only).

Contact Backblaze or your payment provider for exact charges in your currency.

Price table

Your consumer rights in South Africa

Cooling-off and statutory rights

South African consumers commonly have a 14-day cooling-off period for online purchases under consumer protection principles, but company policies vary.

Backblaze’s published refund policy does not explicitly provide a 14-day cooling-off for monthly plans; it specifies a 30-day refund window for annual plans.

What you can do

• If you believe local law gives you additional rights, contact South African consumer protection authorities or a local consumer-rights advisor for confirmation.
• Keep purchase records, emails and timestamps if you intend to assert statutory rights or dispute a charge with your bank.

Customer experiences

Positive feedback

Many users praise Backblaze as reliable "set it and forget it" backup with unlimited storage, useful version history and generally helpful restores.

Several reviewers note successful recoveries, including mailed restore drives and rescued files after drive failures.

Negative feedback

Common complaints include difficulty finding how to cancel and lack of an obvious cancel button in apps or stores.

Other negative points in reviews are billing issues, feature changes and mixed experiences with support responsiveness; see user reviews: Backblaze on Trustpilot.

Documentation checklist

Before you contact or act

• Account email address and Backblaze account ID (if known).
• Order number, payment receipt or transaction date (for refunds/disputes).
• Exact device names/computer names you plan to delete from the account.

For hardware returns and disputes

• Tracking number and proof of shipment for any returned USB restore or snapshot drive.
• Photos of the drive and packaging if requested for the Restore Return Refund program.

Common mistakes

Assuming App Store or Play Store cancels

Example: uninstalling the Backblaze app or trying to cancel via App Store/Google Play does not stop Backblaze billing. You must delete backups/licenses on the Backblaze website.

Always sign in to the Backblaze web console to verify license removal and cancellation.

Forgetting B2 keys or buckets

Example: users delete the account before removing non-master application keys or buckets, which can prevent account deletion or leave data accessible.

Delete non-master app keys first, then remove buckets and objects before closing the B2 account.

Comparative recap

Quick comparison

The table below summarizes cancellation effort, refund likelihood and best use case for each Backblaze offering.

Comparison table

After cancelling

Verify account and billing

Sign back in to confirm backups/licenses were removed and that no further billing is scheduled.

Save receipts or screenshots showing deletion and cancellation steps in case of disputes.

Useful links

• How to cancel: Canceling an account
• Payments & refunds policy: Payments & refunds
• Restore drive returns: Restore Return Refund program
• B2 snapshot returns: B2 Snapshot Return & Refund
• Third-party cancellation guide: How to cancel Backblaze (guide)

Address

Company headquarters

Backblaze, Inc., 500 Ben Franklin Ct, San Mateo, CA 94401-4045, USA.

There is no separate postal address provided for cancellation; cancellations are handled online via your Backblaze account.

Support note

If you need assistance, use the Backblaze Help Center articles linked above; Support cannot cancel accounts on your behalf but can answer procedural questions.