Cancellation Keepsafe: Easy Method

What is Keepsafe

Overview

Keepsafe is a mobile-first cloud storage app designed to secure photos, videos and documents behind PIN, fingerprint or face locks. It offers encrypted backups and organizational features to keep private media protected.

Where it is used

Keepsafe is available on Android and iOS and also offers web/direct subscriptions governed by its Terms. Paid features are delivered via in-app purchases through Google Play or the App Store, or via the vendor's web/direct billing where applicable.

How to cancel Keepsafe

Cancel on Google Play (Android)

• Open the Google Play Store app on your Android device.
• Tap your account icon, choose "Payments & subscriptions" → "Subscriptions".
• Select "Keepsafe Premium" and tap "Cancel".
• Follow on-screen prompts to confirm cancellation. See official guidance: Keepsafe unsubscribe help.

Cancel on App Store (iOS)

• Open the Settings app on your iPhone/iPad and tap your name.
• Tap "Subscriptions", find "Keepsafe Premium" and choose "Cancel Subscription".
• Confirm cancellation; access remains until the end of the billing period.

Cancel web/direct or terms-based subscriptions

• Follow the cancellation instructions in Keepsafe Terms or the app's "Manage Subscriptions" guidance.
• For web/direct subscriptions the Terms require cancellation via the specified web flow (refer to Keepsafe policies): Keepsafe policies.

Important note about deleting app or account

• Deleting the Keepsafe app or your Keepsafe account does NOT automatically cancel a store subscription.
• Always cancel the subscription via the store (Google Play / App Store) or the web flow you used to subscribe.

What happens when you cancel

Access after cancellation

When you cancel through Google Play or the App Store, you generally keep Premium access until the paid period ends. The same applies to most web/direct subscriptions per Keepsafe Terms.

Renewal and timing

• For Google Play and App Store subscriptions, cancel at least 48 hours before expiry to avoid unexpected renewal.
• Keepsafe Terms for some direct subscriptions state cancellation should be made at least 24 hours before renewal.

Data retention

Your uploaded media and backups typically remain in your Keepsafe account unless you permanently delete them. Check account deletion guidance if you want data removed: Account deletion help.

Will I get a refund?

Keepsafe refund policy

• Keepsafe states that, except as provided in its Terms, fees for the Services are non‑refundable and there are no prorated refunds for unused time.
• Official policy reference: Keepsafe policies.

Exceptions and how to request

• Keepsafe does not generally process refunds directly; refund requests are handled through the payment processor (Google Play or Apple) used to make the purchase.
• No 14‑day statutory cooling-off right is referenced in Keepsafe documentation; users seeking refunds must follow store dispute/refund processes.

Keepsafe plans and pricing

Available plan types

Official Keepsafe pricing tiers are not published in the verified sources used here for India-specific retail prices.

How to obtain prices

For accurate, up-to-date pricing in India check the app store listing or contact Keepsafe via the policies page.

Your consumer rights in India

Basic legal protections

Indian consumers are protected under the Consumer Protection Act, 2019 and related rules that provide remedies for defective services, unfair trade practices and false advertising.

How this applies to Keepsafe

• Keepsafe’s Terms may disclaim refunds, but that disclaimer does not remove statutory consumer rights in India.
• If service delivery is defective (for example, loss of access to paid features, data loss, or non‑delivery of promised services), you may be entitled to remedies under Indian law.

Practical steps for disputes

• Gather evidence (receipts, screenshots, support tickets) and first raise the issue with Keepsafe support and with the payment processor (Google/Apple).
• If unresolved, you can lodge a complaint with your local Consumer Commission or seek redress through consumer grievance mechanisms in India.

Customer experiences

What users praise

Many users praise Keepsafe for providing strong encryption, PIN protection, cloud backup and a usable free tier. High ratings are noted on the iOS App Store and Google Play for design and privacy features.

Common complaints

• Users report aggressive monetization where key features require payment and difficulty managing subscriptions after updates.
• There are reports of app instability, files disappearing or showing 0 KB, cloud sync failures and slow or unsatisfactory customer support.

Takeaway

The real-world experience is mixed: good security and features for many, but a significant number of users report stability issues and subscription-management problems.

Documentation checklist

What to collect before contacting support

• Purchase receipt or invoice from Google Play / App Store / web purchase.
• Subscription ID, transaction ID or order number from your payment provider.
• Device model, OS version and app version where the issue occurred.

Supporting evidence

• Screenshots of subscription settings, billing history, error messages and missing files.
• Copies of any exchange with Keepsafe support, including ticket numbers and timestamps.

Common mistakes

Deleting the app without cancelling

Example: Users delete the Keepsafe app thinking the subscription will stop. This does not cancel store-billed subscriptions and recurring charges can continue.

Missing the cancellation window

Example: Cancelling too close to renewal (or after the 48/24 hour cutoff) can lead to an unexpected charge for the next period. Always cancel with sufficient lead time.

Expecting prorated refunds

Example: Assuming you will receive a prorated refund after cancelling mid‑period. Keepsafe’s Terms indicate no prorated refunds; seek refunds via the payment processor with supporting evidence if you believe a charge was improper.

Comparative recap

Key items compared

The table below summarizes cancellation, refund and data points for quick reference.

How to read this table

Use this as a checklist before you cancel: confirm store used to buy, expected access after cancel, and refund odds.

After cancelling

Immediate steps

Confirm cancellation in the store (you should receive a confirmation email or see subscription status "Cancelled"). Keep the confirmation for records.

If you need to delete data or account

To permanently remove your Keepsafe account and data, follow the official account deletion instructions: Permanently deleting your account.

Official policy and help

Refer to the Keepsafe policies and support pages for the latest guidance: Keepsafe policies and How do I unsubscribe.

Address

Registered office (India)

F-31, West Vinod Nagar, Mandawali, New Delhi, Delhi 110092, India.

Important note about the address

This address appears to be the registered office information on file and may not be an active customer-service cancellation address. There is no confirmed official Indian postal address for subscription cancellation in the verified Keepsafe help pages.