Cancellation Keepsafe: Easy Method

What is Keepsafe

Service overview

Keepsafe is a photo, video and file vault app that offers encrypted local storage and optional cloud backup. It provides a free tier plus paid Premium features for larger storage and extra privacy controls.

Core features

Key features include PIN/fingerprint protection, private cloud backup, album locking and ad-free operation on Premium plans. Keepsafe is distributed via the App Store and Google Play.

How to cancel Keepsafe

Google Play (Android)

• Open Google Play Store on your Android device.
• Tap your profile picture → Payments & subscriptions → Subscriptions.
• Find Keepsafe Premium and tap Cancel to stop auto-renewal.
• Note: cancel at least 48 hours before auto-renewal; access remains until the billing period ends.

App Store (iOS)

• Open iOS Settings and tap your name at the top.
• Tap Subscriptions, locate Keepsafe Premium and choose Cancel.
• Note: cancel at least 48 hours before renewal; subscription access continues until the period ends.

Web / direct purchase

• There is no direct web cancellation for Keepsafe subscriptions.
• You must cancel through the app store used for the original purchase or follow instructions in Keepsafe Terms.
• Deleting the app or your account does not stop billing - cancel the subscription in the store.

What happens when you cancel

Access after cancellation

When you cancel, your subscription remains active until the end of the current billing period. You keep Premium features until that date.

Data and account

Your Keepsafe account and stored content generally remain available after cancellation unless you delete the account or data manually.

Will I get a refund?

Keepsafe refund policy

Keepsafe does not provide prorated refunds for unused portions of a subscription. The company’s policy states cancellations do not automatically trigger refunds.

How refunds are handled

• Refunds, if any, are typically handled by the payment processor (Apple or Google Play) rather than Keepsafe.
• There is no 14-day cooling-off refund policy listed by Keepsafe for digital subscriptions.
• If you believe you have grounds for a refund (e.g., faulty or misrepresented service), contact the payment processor and keep evidence.

Keepsafe plans and pricing

Available plans

The table below lists pricing variants observed in the Singapore App Store and common Premium options. Prices and tiers may vary by promotion and platform.

Notes on prices

Features generally correspond to Keepsafe Premium (private cloud, album lock, ad-free). Some entries are legacy or promotional variants.

Your consumer rights in Singapore

Statutory rights

Singapore consumer protection laws may provide remedies where services are faulty or misrepresented, even if a merchant’s policy states no refunds.

Statutory rights can apply to digital services; users should check local regulations if they suspect service failure or unfair practices.

How to escalate

• Keep receipts, subscription IDs and screenshots as evidence.
• If you cannot resolve the issue with Keepsafe or the payment processor, escalate to local consumer protection agencies or dispute the transaction via your card issuer.
• Retain all correspondence and dates when escalating your complaint.

Customer experiences

Positive feedback

Many users praise Keepsafe for strong encryption, PIN/fingerprint protection and useful cloud backup options.

The free basic tier and low-cost yearly plans are appreciated by some users for value and security.

Negative feedback

Common complaints include app crashes, slow or failed media uploads/downloads and images becoming inaccessible for some users.

There are also reports of difficulty cancelling, unexpected recurring charges and slow customer support responses.

Documentation checklist

What to collect before contacting support

• Subscription receipt or order ID from Apple or Google Play.
• Screenshots showing the active subscription and renewal date.
• Records of payment transactions (bank or card statements).
• Any correspondence with Keepsafe support or the app store.

How to organise evidence

• Keep a dated folder with all screenshots and emails.
• Note the device, OS version and app version when problems occurred.
• Record timings for any failed uploads, errors or loss of access.

Common mistakes

Cancelling the wrong account or store

Users sometimes cancel on a different Google/Apple account than the one used to purchase the subscription. This does not stop billing.

Always verify the Apple ID or Google account tied to the purchase before cancelling.

Assuming deleting the app or account stops billing

Deleting the Keepsafe app or removing the account does not cancel the subscription; billing continues until you cancel through the store.

Also, many users assume refunds are automatic after cancelling - request refunds separately through the payment processor if eligible.

Comparative recap

Quick comparison

This table summarises key points about cancellation, refunds and post-cancellation access for Keepsafe.

How to read the table

Use this as a quick reference for expected outcomes when cancelling. For formal policy details, consult the Links below.

After cancelling

Next steps

Verify your subscription status in Google Play or the App Store to ensure cancellation succeeded. Keep a screenshot of the cancelled subscription page.

If you see unexpected charges after cancellation, contact the payment processor and provide your documentation folder.

Helpful links

• Keepsafe Terms of Service - official policy on billing and cancellations.
• How to Cancel Keepsafe (Postclic guide) - step-by-step guidance and refunds overview.
• Keepsafe on the App Store (Singapore) - app listing and support links.

Address

Company address

Keepsafe (official address): 427 Bryant St, San Francisco, CA 94107, USA.

Mailing for formal notices

Use the address above for formal correspondence and notices. For cancellations and refunds, follow the store-based procedures described earlier.