Cancellation Keepsafe: Easy Method

What is Keepsafe

Overview

Keepsafe is a photo and video vault app that offers password-protected, encrypted storage for private media. It is subscription-based for premium features and is developed by GetKeepsafe in the United States.

Main purpose

The app's main functions are to hide and encrypt photos/videos, provide backup to cloud storage, and add privacy features like PIN or biometric locks. A free basic tier exists alongside a paid Premium subscription.

How to cancel Keepsafe

Google Play (Android)

• Open the Google Play Store app on the device used to subscribe.
• Tap your profile icon → Payments & subscriptions → Subscriptions.
• Select Keepsafe Premium → Cancel. Cancel at least 48 hours before renewal to avoid auto‑renewal.

App Store (iOS) and Web/Direct

• iOS: On your device go to Settings → tap your name → Subscriptions → select Keepsafe Premium → Cancel Subscription. Cancel at least 48 hours before renewal.
• Web/direct: Keepsafe does not manage app-store subscriptions on the web. Follow the Terms of Service or contact Keepsafe support if you purchased directly.

What happens when you cancel

Access after cancellation

If you cancel through the app store you will typically retain Premium access until the end of the paid billing period. The subscription will not renew after that date.

Data and renewal

Files already uploaded remain in your account but some premium features (e.g., expanded cloud backup or recovery tools) may become inaccessible after downgrade.

Will I get a refund?

Keepsafe refund policy

• All fees are non‑refundable except where required by applicable law.
• There are no prorated refunds for unused portions of a subscription; pre‑purchased packages are final.

Exceptions and cooling‑off

• Keepsafe materials do not list a 14‑day digital cooling‑off or refund policy for subscriptions.
• If local law requires a refund or if the service is materially defective, you may have additional remedies under consumer protection law.

Keepsafe plans and pricing

Available tiers

Public documentation identifies a free basic tier and a Paid "Keepsafe Premium" subscription, but specific price points vary by region and store.

Pricing details

Your consumer rights in South Africa

Cooling‑off and digital content

South African consumer law provides protections but digital content accessed immediately (like app subscriptions) generally lacks a 14‑day return right unless the supplier offers it.

Remedies for defective service

If the service is materially defective - such as data loss or inability to access paid features - you may seek remedies under the Consumer Protection Act for defective or mis‑described services.

Customer experiences

Positive feedback

• Many users praise Keepsafe's security, encryption, and the continued usefulness of the free basic version.
• Some users report satisfactory performance and value for price when Premium features work as expected.

Negative feedback

• Frequent reports of lost or disappearing files, especially when downgrading from Premium or after updates.
• App instability (crashes, slowness), aggressive monetization that locks recovery features, and slow or unhelpful support.

Documentation checklist

What to gather before contacting support

• Subscription receipts from Google Play or Apple App Store (email or store purchase history).
• Screenshots of subscription page, error messages, and any in‑app notices about billing or feature locks.

Account and device details

• Device model and OS version, Keepsafe app version, and the store account used to subscribe (Google or Apple ID).
• Exact dates of purchase and renewal attempts, and any transaction IDs if available.

Common mistakes

Cancelling in the wrong place

Many users try to cancel inside the app but subscriptions are managed by the store. Cancel through Google Play or Apple Subscriptions to stop renewals.

Expecting automatic refunds or immediate file access

Expecting a refund or immediate re‑access to premium‑locked features after cancel can cause problems. There are no prorated refunds and some recovery tools may be restricted after downgrade.

Comparative recap

How Keepsafe compares to typical vault apps

After cancelling

Backup and export

• Before subscription expiry, export or back up any important photos and videos to local storage or another cloud service.
• Confirm that exported files open correctly on your device before removing Keepsafe access.

Useful links and next steps

• How to unsubscribe (official support): https://support.getkeepsafe.com/hc/en-us/articles/360034734171-How-to-unsubscribe
• Keepsafe Terms of Service: https://www.getkeepsafe.com/terms-of-service/

Address

Corporate address

Keepsafe (GetKeepsafe)

427 Bryant Street, San Francisco, CA 94107, United States

Regional presence

No South African office was identified; support and billing are handled from the developer's online channels and app‑store partners.