Cancellation Ubisoft: Easy Method

What is Ubisoft

Overview

Ubisoft is a global game publisher that offers games for purchase on the Ubisoft Store and subscription access via Ubisoft+.

Services covered in this guide include Ubisoft+ subscriptions, digital and physical purchases from the Ubisoft Store, and Ubisoft Wallet top‑ups.

Scope of this guide

This guide focuses on cancellation, refund rights, and practical steps for users in India based on Ubisoft's published terms.

It summarizes key policies and gives step‑by‑step instructions and checklists to help you cancel or request refunds where eligible.

How to cancel Ubisoft

Ubisoft+ subscriptions (direct purchases)

• Sign in to your Ubisoft account and open the "My Account" page.
• Locate your Ubisoft+ subscription and select the cancel option.
• You will keep access until the end of the current billing period; no pro‑rata refund unless required by law.

Third‑party subscriptions and store purchases

• If you bought via a third‑party seller (App Store, Google Play, console store), cancel through that seller’s platform.
• Digital pre‑purchases can be cancelled before release via your Ubisoft Store order if bought directly; physical pre‑purchases can be cancelled up to 30 days before release.

What happens when you cancel

Access and renewals

When you cancel a Ubisoft+ subscription purchased directly, access continues until the end of the paid billing period.

Auto‑renewal is stopped; you will not be charged again after the current billing period ends.

Account data and entitlements

Owned digital purchases remain in your Ubisoft library unless a refund is issued and the content is removed.

Wallet balances remain available until used; refunds for wallet top‑ups are limited as described below.

Will I get a refund?

General refund windows

Ubisoft’s Store Terms provide a 14‑day right of withdrawal for digital content and services, subject to exceptions.

For physical products, refunds are processed within 14 days after the product is returned, subject to deductions for diminished value.

Service‑specific refund rules and exceptions

• Ubisoft+: No automatic pro‑rata refunds on cancellation unless required by law; for withdrawals within 14 days a pro‑rata refund may apply based on time used.
• Digital PC games: 14‑day withdrawal right applies, but may be lost if you accepted immediate performance or started using the product.
• Standard PC refunds (region specifics): some regions apply a 2‑hour playtime limit for refunds on games; check region pages for details.
• Ubisoft Wallet: refundable within 14 days unless the funds have been used.

See Ubisoft’s published terms for full details:

Ubisoft+ Terms

Store Terms of Sale

Ubisoft plans and pricing

Available plans (example Indian pricing)

Below are the documented plans and Indian Rupee prices provided in Ubisoft pricing data.

Confirm final pricing on your platform store (PlayStation, Xbox, etc.) before subscribing.

Pricing notes

Ubisoft’s site may not list regional prices directly; platform stores (PlayStation, Xbox) commonly show Indian Rupee pricing.

Always verify the final price on the purchase screen for your console or platform.

Your consumer rights in India

Withdrawal and refund rights under Ubisoft terms

Ubisoft’s Store Terms grant a 14‑day right of withdrawal for digital services, digital content, and physical goods, subject to exceptions.

Refunds can be full or pro‑rata depending on product type and whether the service/content was used.

Pre‑purchase and wallet rights

• Digital pre‑purchases: may be cancelled anytime before release when bought directly from Ubisoft.
• Physical pre‑purchases: cancellable until 30 days before release.
• Wallet top‑ups: refundable within 14 days unless used.

Customer experiences

Reported problems

Public user reports include difficulties with account recovery after hacks and frustrations with customer support processes.

Some users also report issues finding or using cancellation options in certain UIs.

Official process vs. anecdotal reports

While Ubisoft publishes clear cancellation and refund terms, individual experiences vary with support responsiveness and platform differences.

Follow the documented steps and keep records to improve the chance of a timely resolution.

Documentation checklist

Essential documents to prepare

• Ubisoft account email/username and password (or account recovery details).
• Order number, transaction ID, and purchase date.
• Payment method details (card, PayPal, platform receipt).

Helpful supporting evidence

• Screenshots of purchase confirmation, playtime (if relevant), and billing history.
• Any correspondence with support and dates of contact attempts.

Common mistakes

Expecting automatic pro‑rata refunds

Many customers assume cancelling a subscription yields a pro‑rata refund immediately. Ubisoft+ cancellations purchased directly usually give access until period end and no pro‑rata refund unless required by law.

Wrong cancellation route

Cancelling via Ubisoft when you bought through App Store/Google Play will not stop charges; third‑party purchases must be cancelled via their platforms.

Also, attempting refunds after using wallet funds will typically be denied once funds are spent.

Comparative recap

Quick comparison overview

The table below summarizes cancellation and refund basics across Ubisoft purchase types.

After cancelling

Next practical steps

• Keep confirmation screenshot or email of the cancellation.
• Monitor your bank/card or platform for any refund or charge reversal.
• If you expect a refund, file a claim with the Ubisoft Store referencing your order number.

Official references

For full legal terms and to submit formal requests, consult Ubisoft’s published documents:

Store Terms of Sale

Ubisoft+ Terms

Address

Registered office

Ubisoft Entertainment India Private Limited

Level 6, B‑3, The Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra 411006, India

Support channels

Use your Ubisoft account support pages to raise cancellations, refund requests, or account recovery issues.

Refer to the Store Terms and Ubisoft+ Terms linked above when preparing your request.