Cancellation Ubisoft: Easy Method

What is Ubisoft+

Service overview

Ubisoft+ is Ubisoft’s subscription service that gives access to a rotating library of Ubisoft titles, plus additional editions, day‑one releases and discounts on games and in‑game purchases.

The service can be purchased directly from Ubisoft or via third‑party platforms (console stores, Apple App Store, Google Play, Xbox/PlayStation stores).

How it relates to Ubisoft Connect and the Store

Ubisoft+ integrates with Ubisoft Connect for PC access and links to your Ubisoft account for entitlements and cloud saves.

Subscriptions and single game purchases follow Ubisoft’s Store and Ubisoft+ terms, which determine cancellation and refund rules.

How to cancel Ubisoft+

If you purchased directly from Ubisoft

• Sign in to your Ubisoft account on the Ubisoft Store or Ubisoft Connect.
• Go to My Account > Subscriptions (or My Subscriptions) and select your Ubisoft+ subscription.
• Choose Cancel subscription and confirm. Access usually continues until the end of the current billing period.
• See Ubisoft+ terms for details: Ubisoft+ Terms.

If you purchased via a third‑party platform

• Cancel through the seller where you purchased the subscription (Apple App Store, Google Play, Xbox Store, PlayStation Store).
• Follow that platform’s cancellation and refund process; Ubisoft cannot cancel third‑party purchases for you.
• Guidance for third‑party cancellations: Third‑party cancellation guidance.

What happens when you cancel

Access and renewal

After cancellation, you typically retain access until the end of the current billing period; auto‑renewal stops at the next cycle.

For third‑party subscriptions the access end date follows the seller’s policy and billing cycle.

Account data and library effects

Canceling Ubisoft+ does not delete your Ubisoft account or non‑refunded purchases from your library.

If a refund is issued for a digital product, the refunded item may be removed from your library.

Will I get a refund?

General refund rules

• Digital PC games bought on Ubisoft Store: refund may be available if requested within 14 days and with less than 2 hours of playtime.
• Withdrawals (statutory cancellations) may apply within 14 days in regions with such consumer rights; digital content removed on refund.
• See Store terms for examples: Ubisoft Store Terms (SG) and Ubisoft Store Terms (GB).

Exceptions and common exclusions

• Refunds are not available if you have been banned or otherwise violated Ubisoft’s Terms of Use, or if the purchase was made through a third‑party retailer (contact them).
• In‑game purchases (virtual currency, consumables) are generally non‑refundable.
• Repeated policy abuse or fraudulent claims may lead to refusal of refunds.

Further explanation of refund refusals: Why refunds may be denied.

Ubisoft+ plans and pricing

Current South African pricing

Notes on pricing

Prices reflect localized South African pricing reported for Xbox and PlayStation Ubisoft+ offerings in 2024/2025.

Platform‑specific taxes or currency fluctuations may change final checkout amounts. Always confirm price at purchase on the store page.

Your consumer rights in South Africa

Right of withdrawal

South African consumers may have a 14‑day right of withdrawal for digital purchases under local consumer protection laws.

Ubisoft’s terms may be subject to these statutory rights; check local law and the Store’s terms for application to your purchase.

Faulty or unusable digital content

• If a digital product is faulty or unusable under South African consumer law, Ubisoft’s liability may include replacement with equivalent content.
• Compensation appears limited to the purchase price paid in the prior 12 months, rather than broader damages.
• Summary and local discussion: Digital game returns in South Africa.

Customer experiences

Positive reports

• Some users report success obtaining refunds after persistently providing clear evidence (receipts, screenshots).
• Many recommend enabling two‑factor authentication (2FA) to protect accounts and simplify ownership verification.

Negative reports

• Frequent complaints about slow or automated customer support responses, repetitive templates and long delays.
• Account compromise and restoration issues are commonly reported; prepare ownership proof when contacting support.

Documentation checklist

Essential items to include with a cancellation or refund request

• Order number or transaction ID from the Ubisoft Store or third‑party receipt.
• Email address and Ubisoft account name associated with the purchase.
• Date of purchase and payment method used (screenshot of payment confirmation helps).

Strong supporting evidence

• Playtime proof or screenshots showing less than 2 hours of play (if requesting a PC game refund).
• Screenshots or video demonstrating faults or unusable content.
• Correspondence history with support and any ticket numbers.

Common mistakes

Billing and platform mistakes

Many users try to cancel Ubisoft+ via Ubisoft when the subscription was bought through a console or app store, which delays resolution.

Always confirm the seller shown on your bank/credit card statement before contacting Ubisoft support.

Evidence and timing mistakes

Submitting refund requests after 14 days or with more than 2 hours playtime for PC purchases often leads to refusal.

Poor or incomplete evidence (no receipt, no proof of playtime, no account details) slows support and reduces chances of approval.

Comparative recap

Quick comparison table

Key takeaways

• Cancel at the seller where you bought the subscription to avoid delays.
• Request refunds quickly and provide clear evidence to improve outcomes.

After cancelling

If you need help or want to appeal

• Check Ubisoft Store terms for refund eligibility: Ubisoft Store Terms (GB).
• If unsure about rights in South Africa, read local guidance: Can you return a digital game in SA?.

Other useful links

• Ubisoft+ terms: Ubisoft+ Terms.
• Guidance on cancellation via third parties: Third‑party cancellation guidance.
• Explanation of refund denials and support behavior: Why refunds may be denied.

Address

Ubisoft (UK contact for subscriptions)

Chertsey Gate East, 43‑47 London Street, Chertsey, Surrey, KT16 8AP, United Kingdom.

Notes on corporate locations

The United Kingdom address is specified for subscription cancellations; Ubisoft’s EMEA registered headquarters are in France for other legal matters.

For account‑specific support, use the Ubisoft support channels tied to your Ubisoft account rather than postal addresses where possible.