Cancellation Ubisoft: Easy Method

What is Ubisoft

Overview

Ubisoft is a global video game developer and publisher known for franchises such as Assassin’s Creed, Far Cry and Rainbow Six.

They sell games and run subscription services (Ubisoft+) and a regional Ubisoft Store for digital purchases.

Services in Singapore

In Singapore Ubisoft offers digital game sales and subscription plans through local partners and its global Ubisoft+ offering.

Local pricing and bundles may appear on regional platforms and partners alongside Ubisoft’s own store terms.

How to cancel Ubisoft

Cancel subscriptions purchased directly from Ubisoft

• Sign in to your Ubisoft account and go to "My Account" on the Ubisoft store at store.ubi.com.
• Locate the Ubisoft+ or subscription section and follow the on‑screen option to cancel.
• Confirm cancellation; access normally continues until the end of your current billing period.
• Reference: Ubisoft+ terms: Ubisoft+ terms.

Cancel subscriptions purchased through third parties

• If you bought the subscription via Apple App Store or Google Play you must cancel via that platform; Ubisoft cannot cancel it for you.
• Open the relevant store (App Store or Google Play), locate your subscriptions and cancel from there.
• For guidance on third‑party cancellations see: Postclic guide.

Cancel pre-purchases on Ubisoft Store

• Pre-purchases made directly on the Ubisoft Store can be canceled and refunded any time prior to the game’s release.
• Refer to the Ubisoft Store Terms of Sale for the exact steps and conditions.

What happens when you cancel

Access after cancellation

If you cancel a subscription purchased from Ubisoft you usually retain access until the end of the current billing period.

This applies to Ubisoft+ subscriptions bought directly; see the Ubisoft+ terms for specifics.

Renewal and billing

Automatic renewal will stop after cancellation but historical billing records remain available in your account.

Check your payment method or the store that processed the original charge for any remaining charges or refunds.

Account and data

Your Ubisoft account and game licenses remain subject to Ubisoft’s account and store terms even after subscription cancellation.

If you need account changes or closure, follow Ubisoft’s account management procedures within your account settings.

Will I get a refund?

Standard digital purchase refunds

Digital PC games bought on Ubisoft Stores can be refunded if requested within 14 days of purchase and playtime is under 2 hours.

See the Ubisoft Store Terms of Sale for full refund rules and exclusions: Store Terms (SG).

Exceptions and subscription refunds

• Refunds are not available for DLC, season passes, virtual currency, year passes, or in‑game purchases.
• Ubisoft+ subscriptions bought from Ubisoft generally do not offer pro‑rata refunds when canceled mid‑cycle unless required by local law.
• Pre‑purchase refunds are allowed any time prior to release.

Third‑party purchases and refunds

If you purchased through Apple, Google or another third party, request refunds through that platform; Ubisoft cannot process those refunds.

Third‑party store policies and timelines apply to cancellations and refunds made there.

Ubisoft plans and pricing

Plans overview

Below are sample local Singapore monthly plans and features as available via Ubisoft/partners in 2024 - 2025.

Prices and availability may change; verify on the local platform before purchase.

Notes

These prices are drawn from local Singapore platforms and reflect 2024 - 2025 pricing; check local vendors for current rates.

Bundled partner offers may have different cancellation or refund rules than direct Ubisoft purchases.

Your consumer rights in Singapore

Digital content and cooling‑off rights

Singapore law does not grant a statutory 14‑day automatic cooling‑off right for digital content broadly; refunds are governed primarily by the seller’s policy.

Ubisoft’s refund and cancellation policies therefore control most digital refund outcomes unless other consumer protection rules apply.

Unfair practices and remedies

Consumer protection laws in Singapore prohibit unfair or misleading practices, which can apply if advertising or pricing is deceptive.

If you suspect misleading conduct (for example, charged full price despite a displayed discount) you can raise the issue with consumer authorities or escalate with Ubisoft using evidence.

Customer experiences

Positive feedback

Some users report smooth cancellations and straightforward refunds when following Ubisoft Store procedures and timing rules.

Positive outcomes are more likely when purchases are made directly from Ubisoft and requests meet published conditions.

Negative feedback

Public review sites show many users report problems such as slow or generic support responses, difficulty recovering accounts, and unresolved tickets.

Reviews on Trustpilot reflect recurring complaints about customer service and account issues: Ubisoft on Trustpilot and Ubisoft Support on Trustpilot.

Documentation checklist

What to prepare

• Order number or transaction ID from your purchase confirmation email.
• Ubisoft account email and username.
• Payment method last four digits and date of transaction.
• Proof of playtime (if contesting a refund eligibility tied to playtime).

How to present evidence

• Attach screenshots of purchase receipts and billing statements when contacting support.
• If the issue involves a third party (App Store/Play Store), include the platform receipt and subscription record.

Common mistakes

Cancelling in the wrong place

One frequent error is attempting to cancel a subscription on Ubisoft when it was purchased via Apple or Google.

If you cancel in the wrong place the subscription continues and you may still be billed by the platform that sold it.

Missing timing or playtime limits

Another common mistake is requesting a refund after the 14‑day window or after exceeding the 2‑hour playtime limit for PC digital refunds.

Always check Ubisoft’s Store Terms before requesting a refund to ensure you meet the stated conditions.

Comparative recap

At a glance

This table compares the typical purchase channels, where to cancel, refund likelihood, and quick notes.

Details

Direct purchases give the clearest path to refunds under Ubisoft’s own rules.

Third‑party purchases require action through the platform that sold the subscription or product.

After cancelling

Confirm cancellation and monitor billing

After cancelling check your Ubisoft account confirmation email and your bank or card statement to verify that no further charges occur.

If you see unexpected charges, gather receipts and contact the platform or your bank as appropriate.

Helpful links

• Ubisoft+ terms: https://www.ubisoft.com/legal/documents/ubisoftplusterms/en-GB
• Ubisoft Store Terms of Sale (Singapore): https://www.ubisoft.com/legal/documents/StoreTermsofSale/en-SG
• Guide to cancelling third‑party Ubisoft subscriptions: https://www.postclic.com/en-ae/letters/gaming/cancel-ubisoft/
• Community review overview (for awareness): https://www.trustpilot.com/review/www.ubisoft.com

Address

Ubisoft Singapore office

1 Fusionopolis Walk, #04-11/12, Solaris, Singapore 138628

Notes

For account issues and detailed support use your Ubisoft account support channels or the store management pages within your account.

If you need corporate contact details or local office confirmation, verify directly with Ubisoft channels before visiting.