Cancellation Justfit: Easy Method

What is JustFit

Overview

JustFit is a subscription-based fitness app that provides personalized workout plans, nutrition guidance and progress tracking for gym and home workouts.

The service is offered via mobile platforms and web checkout, with multiple subscription tiers available in India.

Where subscriptions originate

Subscriptions can be purchased through the Apple App Store (iOS), Google Play Store (Android) or directly on the web using PayPal or a credit card.

The platform used to buy the subscription determines how cancellations and refunds are handled.

How to cancel JustFit

Cancel on iPhone (App Store)

• Open iPhone Settings → tap your Apple ID → Subscriptions.
• Find JustFit in the list and choose Cancel Subscription or turn off auto-renew.
• Must cancel at least 24 hours before the trial or current billing period ends; deleting the app does not cancel the subscription.

Cancel on Android (Google Play)

• Open the Google Play Store → Menu → Subscriptions.
• Select JustFit and disable auto-renew or Cancel subscription.
• Cancel at least 24 hours before the trial or current period ends; deleting the app does not stop charges.

Cancel on the web (PayPal or Credit Card)

• Open the JustFit mobile app → Profile → Manage Subscription, or visit the web account area (my account) to cancel.
• If you encounter issues, contact JustFit support using the email you provided at checkout.
• Follow the in-app or web steps to ensure the subscription is disabled; a support request may be required if cancellation fails.

What happens when you cancel

Access after cancellation

After cancelling, you normally retain access for the remainder of the paid billing period or trial until it expires.

Access is typically not immediate removal unless a refund is processed and access revoked.

Renewal and auto-renew

Auto-renew must be disabled on the platform where you purchased; otherwise the subscription will renew automatically.

Be sure to cancel at least 24 hours before the billing date to avoid an unintended renewal.

Account and data

Cancelling a subscription generally stops future billing but may not delete your account or personal data automatically.

If you need account deletion, contact support and request details on data retention and removal policies.

Will I get a refund?

Web (PayPal / Credit Card) refund policy

JustFit (Enerjoy Ltd) offers a 14-day, 100% money-back guarantee for online purchases if requested within 14 days and no promotional extras have been redeemed.

Some statements also note a possible full-refund option if canceled within 30 days before a term ends; refunds are processed to the original payment method in about 14 days.

App Store and Google Play purchases

• Refunds for purchases made via Apple App Store or Google Play are handled directly by Apple or Google according to their store policies.
• JustFit cannot process App Store or Google Play refunds; approval and timing are at the platform's discretion (Apple ~30 days, Google Play support approval timelines vary).

Unauthorized or accidental purchases

• Report unauthorized or accidental web purchases within 120 days using the Feedback/Contact Us option for potential refund review.
• Only one refund per user is permitted for this process; access may be revoked if a refund is granted.

JustFit plans and pricing

Pricing table (India)

Notes on pricing

The prices above reflect INR listing details for the India App Store in early February 2026.

Actual prices may vary by platform, promotion, or taxes; always confirm the final price at checkout.

Your consumer rights in India

Refund guarantees for web purchases

• Web purchases have a stated 14-day money-back guarantee; some communications reference a 30-day full-refund window before renewal.
• Refunds for eligible web purchases are processed to the original payment method, typically within about 14 days.

Platform purchases and limitations

• Purchases made via Apple App Store or Google Play are subject to Apple/Google policies; JustFit cannot override those platform-specific refund controls.
• For App Store/Play refunds, contact Apple or Google support directly as they manage approvals and timing.

Other important rights and limits

• Deleting the JustFit app does not cancel subscriptions; you must cancel through the platform used to purchase.
• For unauthorized/accidental web purchases, report within 120 days for potential review; only one refund per user may be permitted.

Customer experiences

Positive feedback

Many users praise JustFit for making exercise accessible to beginners, building confidence and helping motivate renewed workout habits.

Some reviewers find annual subscriptions good value for the features provided.

Negative feedback

Common complaints include unexpected recurring charges after cancelling and difficulties cancelling free trials or subscriptions.

Users also report confusing promotions, poor customer service in some cases, and frustration when refunds are handled by app stores rather than JustFit.

Takeaway

The service receives both positive and negative feedback; careful attention to the purchase platform and cancellation timing reduces most common issues.

Keep records of purchases and cancellation confirmations to resolve disputes faster.

Documentation checklist

Essential documents to prepare

• Proof of purchase or receipt (email confirmation or payment record).
• Account email used at checkout and the platform where you purchased (Apple, Google, or web).
• Subscription start date and billing period details.

Helpful supporting items

• Screenshots showing subscription active status, cancellation attempts, or billing charges.
• Any correspondence with JustFit support or platform support related to the issue.

Common mistakes

Deleting the app instead of cancelling

Many users delete the app thinking that removes the subscription; it does not. You must cancel via Apple ID, Google Play or the JustFit account area.

Missing the 24-hour cutoff

Failing to cancel at least 24 hours before a trial or renewal often results in an unwanted charge that may not be refundable under platform rules.

Expecting JustFit to refund platform purchases

Purchases through Apple/Google are refunded by those platforms; contacting JustFit will not replace a platform refund process.

Comparative recap

Quick comparison

After cancelling

What to check immediately

• Confirm cancellation in the platform’s subscription area and save any confirmation emails or screenshots.
• Check your payment method for any unexpected charges after cancellation and note dates and amounts.

If you need more help

If cancellation or refund issues persist for web purchases, contact JustFit support using the email you used at checkout and provide your documentation checklist items.

For App Store or Google Play purchases, contact Apple or Google support directly because those stores process refunds themselves.

Address

Corporate address on file

9 Straits View, West Tower, Marina One, 018937 Singapore

Notes about official support

No dedicated postal cancellation address is provided here; use in-app or platform cancellation paths and the support email tied to your purchase for assistance.