Cancellation Justfit: Easy Method

What is Justfit

Overview

Justfit is a subscription-based fitness app that provides personalised workout plans, coaching prompts and nutrition guidance through a mobile interface.

The service runs on recurring subscriptions purchased via iOS, Android or directly on the web and delivers routines suitable for varied fitness levels.

How it is delivered

Content and account management are accessible in the JustFit app and via the web portal for account holders.

Payments and refunds depend on where you purchased the subscription (App Store, Google Play or the web).

How to cancel Justfit

Cancel on iOS (App Store)

• Open the iPhone or iPad Settings app, tap your name, then tap Subscriptions.
• Find and select JustFit, then tap Cancel Subscription. Deleting the app does not cancel your subscription.
• Cancel at least 24 hours before the current period ends to avoid automatic renewal.

Cancel on Android (Google Play)

• Open the Google Play Store, tap Menu, then Subscriptions.
• Select JustFit and choose Cancel subscription. Deleting the app does not cancel the subscription.
• Make sure to cancel at least 24 hours before the period ends to prevent renewal.

Cancel via Web (PayPal / Credit Card)

• Open the JustFit app, go to Profile → Manage Subscription, or sign in at justfit.app/my-account and cancel there.
• If you cannot cancel online, contact support through the app’s Feedback/Contact Us for assistance.
• Keep a copy of any cancellation confirmation or reference number for your records.

What happens when you cancel

Access after cancellation

If you cancel a subscription, you usually retain access for the remainder of the paid period unless a refund is issued and access is revoked immediately.

Renewal and billing

Cancelled subscriptions will not renew at the next billing date provided cancellation is completed before the renewal cutoff (allow at least 24 hours).

For app-store purchases, billing and renewal are managed by Apple or Google, not by JustFit directly.

Account data and profile

Canceling a subscription does not necessarily delete your account or stored data; check the app settings or contact support if you want data removal.

Request data deletion or account closure through the app’s contact form if needed.

Will I get a refund?

Web (direct) purchase refunds

JustFit (Enerjoy Ltd) offers a 14-day full money-back guarantee from the initial purchase if no promotional extras were redeemed.

They also allow a 30-day full-refund cancellation if cancelled before the subscription term ends; refunds typically take about 14 days to process.

Source: Postclic

App Store and Google Play refunds

Refunds for purchases made through Apple or Google are handled by those platforms. Apple often reviews requests within ~30 days.

Google may process approved refunds within about 72 hours once a decision is made.

Exceptions and processing

• Web refund requests (accidental or unauthorised purchases) must be submitted via the app’s Feedback/Contact Us channel.
• Only one refund is permitted per user in some policies; access is revoked immediately if a refund is issued.
• For the official web refund statement see: Enerjoy Money Back Policy.

Justfit plans and pricing

Pricing table

Your consumer rights in Singapore

General legal position

Singapore does not generally provide a statutory cooling-off period for digital subscriptions bought online.

Refunds for digital content normally depend on the merchant’s stated policy rather than an automatic legal right.

What to expect and next steps

• Check the vendor’s published refund and cancellation policy before buying.
• If a merchant refuses a promised refund, keep records and consider contacting consumer advice services in Singapore (for example, CASE) for guidance.

Customer experiences

Positive feedback

• Users report workouts that fit daily routines and suit a range of fitness levels.
• Some reviewers note steady progress, improved mobility and good value, especially for older users or heavier body types.

Negative feedback

• Frequent complaints include unexpected charges, difficulty cancelling and slow or unresponsive customer service.
• Users also mention unclear free-trial terms, limited customisation for injuries and slow refund handling.

Source: Trustpilot reviews

Documentation checklist

What to collect before cancelling

• Account email, username and the device/store account used to subscribe (Apple ID or Google account).
• Proof of purchase: receipt, transaction ID, bank or PayPal statement showing the charge.

What to keep after cancelling

• Cancellation confirmation screenshot or email, and any support ticket numbers.
• Notes on date/time you cancelled and whether access was retained to the subscription period.

Common mistakes

Deleting the app instead of cancelling

Removing the JustFit app from your device does not stop App Store or Google Play subscriptions.

Always cancel the subscription through the platform used to purchase it.

Waiting too late or using the wrong account

Many users miss the 24‑hour cutoff and are billed for the next period; cancel at least a day early.

Also confirm you’re signed into the same Apple ID or Google account that made the purchase.

Comparative recap

Quick comparison

After cancelling

What to monitor

• Check your email for cancellation confirmation and keep screenshots of any messages.
• Watch your bank or card statement for unexpected charges in the following billing cycle.

Where to get more help

• Guides on cancelling are available here: Postclic - Cancel JustFit.
• See the vendor money-back information here: Enerjoy Money Back Policy.
• For user experiences and common issues, see reviews: Trustpilot - JustFit.

Address

Official postal address

9 Straits View, West Tower, Marina One, 018937 Singapore

How to use the address

Use this address for formal correspondence or certified letters if you need to escalate a cancellation or refund dispute.

Include your account details and copies of receipts when sending written requests.