Cancellation Justfit: Easy Method

What is Justfit

Overview

Justfit is a subscription-based fitness service that provides on-demand workouts, guided plans and nutrition guidance through mobile apps and web access.

The service offers a variety of classes and personalised programmes accessed by subscribing through the app stores or directly on the web.

Where people use it

Users typically access Justfit on iOS (App Store), Android (Google Play) or via a web account paid by PayPal or credit card.

Billing and support paths differ by platform, so cancellation and refund steps depend on where you purchased the subscription.

How to cancel Justfit

Cancel on App Store (iOS)

• Open your device’s Settings.
• Tap your Apple ID, then Subscriptions.
• Select JustFit and choose Cancel Subscription.
• Must cancel at least 24 hours before the trial or current period ends. Deleting the app does not cancel the subscription.

Cancel on Google Play (Android)

• Open the Google Play Store.
• Open Menu, then Subscriptions.
• Select JustFit and choose Cancel subscription.
• Must cancel at least 24 hours before the trial or current period ends. Deleting the app does not cancel the subscription.

Cancel on the Web (PayPal or Credit Card)

• In the JustFit mobile app: go to Profile → Manage Subscription and cancel there.
• Or sign in on the web at justfit.app/my-account and cancel from your account dashboard.
• If you cannot cancel, contact support using the same email address used to purchase the subscription.

What happens when you cancel

Access after cancellation

When you cancel, access typically continues until the end of the current billing period for most platforms.

If a refund is issued by the vendor, access may be revoked immediately upon refund.

Renewal and billing

Subscriptions stop renewing after a successful cancellation; you must cancel at least 24 hours before renewal for app-store subscriptions.

Deleting the app alone does not stop billing - you must cancel through the store or account page used to subscribe.

Will I get a refund?

Refunds for web purchases

• Justfit offers a 14-day 100% money-back guarantee for online (web) purchases if requested within 14 days of initial purchase and no promotional extras were redeemed.
• There is mention of a policy allowing refunds if cancelled within 30 days before renewal; such refunds are processed in approximately 14 days.
• Only one refund is allowed per user; access is revoked if a full refund is issued.

Refunds for App Store and Google Play

• App Store (iOS): refunds must be requested and handled directly via Apple under Apple’s refund policies.
• Google Play (Android): refunds must be requested via Google Play; approvals may appear within about 72 hours.
• For accidental or unauthorized purchases, report via the app/store feedback route as soon as possible - some reports must be made within 120 days.

Justfit plans and pricing

Pricing availability

No verified public pricing was provided in the available information for South Africa.

Please contact Justfit or check your app store listing or account page for current local prices and offers.

Contact for exact pricing

Your consumer rights in South Africa

General consumer protections

South African consumers are protected by consumer legislation and may have rights when a digital service is defective or not delivered as promised.

If you believe your rights have been breached, consider contacting a local consumer protection body or seeking legal advice for next steps.

Practical steps for digital subscriptions

• Keep proof of purchase, receipts and any promotional terms before subscribing.
• Check vendor refund/cancellation policies and follow the vendor’s prescribed cancellation route.

Customer experiences

Positive feedback

Many users praise the workouts and dance routines as fun, energizing and suitable for beginners.

Users report improvements in flexibility and fitness, and appreciate adaptive low-impact routines for mobility limitations.

Negative feedback

There are numerous reports of difficulty cancelling subscriptions and slow or unhelpful customer service responses.

Users have reported unexpected charges, issues with free trials not being honoured, and complaints about misleading advertising or lack of beginner modifications.

Documentation checklist

What to gather before contacting support

• Receipt or proof of payment (email or screenshot).
• Account email and username used to subscribe.
• Date and platform of purchase (App Store, Google Play, or Web).
• Transaction ID or order number from your payment provider.

Supporting materials

• Screenshots of subscription settings or billing charges.
• Copies of any communication with Justfit support or the app store.
• Evidence of attempted cancellation (timestamps, confirmation screens).

Common mistakes

Deleting the app instead of cancelling

Many users delete the app expecting billing to stop. Deleting the app does not cancel a subscription; you must cancel through the store or account page used to subscribe.

Always verify cancellation in the App Store, Google Play, or your Justfit account dashboard.

Waiting until the last minute

Cancelling too close to the renewal time can result in an unexpected charge; app-store cancellations should be done at least 24 hours before the trial or billing period ends.

Also avoid requesting refunds without following the vendor’s prescribed routes (Apple/Google/web) to prevent delays.

Comparative recap

Platform comparison

Key notes

• Deleting the app does not cancel subscriptions.
• Web purchases have a stated 14-day 100% money-back guarantee if conditions are met.

After cancelling

What to expect next

Confirm cancellation in your store or account and keep copies of cancellation confirmation screens or emails.

If a refund is due, processing times vary by platform - web refunds may take ~14 days; Google Play refunds may appear in ~72 hours; Apple handles refunds through its own process.

How to escalate if you have issues

• Contact Justfit support from the same email used to buy the subscription.
• If purchased through Apple or Google, use their official refund/reporting processes for charge disputes.
• Keep documentation and consider contacting a local consumer protection agency if the issue is unresolved.

Address

Local physical address

Just Fitness (local listing): Knysna Rd, Eastern Ext, George, 6529, South Africa.

Support note

For subscription changes or account support, use the in-app profile/management options or the account email you used at purchase when contacting support.