Cancellation Places Leisure: Easy Method

What is Places Leisure

Service overview

Places Leisure operates leisure centres offering gyms, swimming pools, classes and activity bookings on a membership and pay-as-you-go basis. It is a UK-based operator with national membership policies and online booking facilities.

How it applies to users in India

Places Leisure does not operate facilities in India; members based in India must follow the operator's UK-member policies for cancellations and refunds. Official membership terms and activity policies are published on the Places Leisure website.

How to cancel Places Leisure

Cancel membership (written notice)

• Send a written cancellation notice to the Manager at your centre - cancellations must be by writing, not via the App Store or Google Play.
• If you joined via the website or app, the same written-notice rules apply because online services include app/website sign-ups.

Timing and notice periods

• If cancelling within 14 days of joining you can use the 14-day cooling-off period to get a full refund (see refund section).
• After any minimum term has ended, give at least 15 days' written notice before your next payment date. Cancellation takes effect at the next payment period.

What happens when you cancel

Access and membership end date

When your cancellation takes effect you will retain access only until the end of the current paid period unless otherwise agreed. There are no refunds of future instalments once the next payment period begins.

Data and account handling

Places Leisure will retain membership records in line with its terms and legal obligations. Request specific account deletion or data queries through the centre or the contact channels listed in the terms and conditions.

Will I get a refund?

Cooling-off period refund

If you cancel within 14 days of joining you are eligible for a full refund including the joining fee. Refunds are issued to the original payment method and can take up to 10 working days to process.

Refunds after cooling-off and for activities

• Joining fees are non-refundable outside the 14-day cooling-off period, even during minimum terms.
• Included activities: cancellations via the App or Member Area are allowed; late cancellations (under 6 hours) incur a £4 charge unless another member fills the place (“backfill rule”).
• Non-included (paid individually) activities are non-refundable and non-transferable if cancelled, regardless of method.

Places Leisure plans and pricing

Available pricing information

No India-specific membership prices in INR are published publicly. The Places Leisure app shows as free to download.

How to obtain local pricing

Contact your local Places Leisure centre or log in to the Member Area for plan and pricing details relevant to your centre.

Your consumer rights in India

General Indian consumer protections

Indian consumers are protected under local consumer protection law (for example, the Consumer Protection Act and related rules). You generally have the right to fair treatment, accurate information and remedies when goods or services are deficient.

Practical steps from India

• Raise the issue first with Places Leisure using written notice and keep receipts and correspondence.
• If unresolved, consider contacting local consumer assistance (consumer court, National Consumer Helpline) for cross-border service advice and next steps.

Customer experiences

Positive feedback themes

Many reviewers praise Places Leisure for clean facilities, a wide variety of classes, and friendly, helpful staff in areas such as swimming, yoga and fitness classes.

Negative feedback themes

Common complaints include problems with changing-room cleanliness, some broken or poorly maintained equipment, and parking congestion at certain centres.

Documentation checklist

Essential documents to include with cancellation

• Membership number or account reference.
• Proof of joining (receipt) and date of joining.
• Written cancellation letter or email with signature and date.

Optional supporting documents

• Copies of prior correspondence with the centre about the issue.
• Bank statements showing payments (if disputing refunds).

Common mistakes

Submitting the wrong cancellation method

Many users mistakenly try to cancel via App Store, Google Play or by verbal request. Places Leisure requires written notice to the Manager at the centre for membership cancellations.

Missing notice periods and refund expectations

Another common error is assuming immediate refunds or mid-period refunds after cancellation. After the minimum term, cancellations take effect at the next payment period and joining fees are non-refundable outside the cooling-off window.

Comparative recap

Quick comparison of cancellation types

Summary table

After cancelling

Follow-up actions

Keep a copy of your written cancellation and any acknowledgement from the centre. Monitor your bank account for refunds within the stated processing times.

Useful official links

• Places Leisure membership terms & conditions
• Places Leisure activity bookings policy
• Places Leisure member FAQs

Address

Primary address for written cancellations

Places Leisure, Membership Services, Harlow Leisurezone, Second Avenue, Harlow, Essex CM20 3DN, United Kingdom.

Centre Manager delivery

When possible, send your written cancellation to the Manager at the specific centre where you hold membership. Use the Harlow address if you require a central postal destination as noted in the membership terms.