Cancellation Places Leisure: Easy Method

What is Places Leisure

Overview

Places Leisure operates leisure centres that provide gyms, pools and group exercise classes under membership and pay-as-you-go models.

Their published terms and booking rules set out how to join, use facilities and cancel services; these are available on the Places Leisure website.

Scope

Places Leisure’s standard policies (membership terms, booking FAQs and activity booking rules) are UK-focused but are the primary source for cancellation and refund procedures.

If you are in Singapore, check the specific centre that serves you or contact Places Leisure directly for local arrangements.

How to cancel Places Leisure

Cancel membership within cooling-off period

• Send a written cancellation notice to the Centre Manager (or follow centre instructions in your contract).
• State that you are cancelling within the 14‑day cooling‑off period and request a full refund to the original payment method.
• Allow about 10 working days for the refund to be processed to your original payment method.

Cancel after minimum term / other situations

• Give at least 15 days’ notice before your next Direct Debit payment if you are cancelling after the minimum term.
• Cancellation will take effect on the next payment date; no refund is issued for amounts already paid outside the cooling‑off period.
• To cancel activity bookings included in membership, use the App, Member Area, phone or the centre (see booking rules).

What happens when you cancel

Access and membership end date

If you cancel during the cooling‑off period, your contract ends and you receive a refund; access ends per the centre’s processing schedule.

If you cancel after the minimum term, your membership normally remains active until the next payment date, when cancellation takes effect.

Account and data handling

Places Leisure will update your account status once cancellation is processed; retained personal data is managed according to their privacy policy.

If you need confirmation, request written acknowledgment from the centre or Support Office and keep that for your records.

Will I get a refund?

Refunds during 14‑day cooling‑off

Memberships and initial purchases can be fully refunded (including joining fees) if cancelled within the 14‑day cooling‑off period stated in the membership terms.

Refunds are processed to the original payment method; cash refunds are returned to a bank account. Allow around 10 working days.

Refunds outside cooling‑off / other cases

• No refunds are issued after the minimum term for joining fees or monthly payments unless your contract states otherwise.
• Activity bookings outside the cooling‑off period are generally non‑refundable unless the session is backfilled per the activity booking policy.
• Pay-as-you-go bookings are non‑refundable and non‑transferable.

Places Leisure plans and pricing

Where to check prices

Places Leisure pricing and plan details vary by centre. Always check the official Places Leisure membership page for current offers and local pricing.

Do not rely on third‑party sites for accurate pricing; contact your local centre or use the official site for confirmation.

Note about availability

No public, reliable pricing for Places Leisure in Singapore was available in the verified sources used to prepare this guide.

If you need a quote, request it directly from the centre serving you or via the official membership page.

Your consumer rights in Singapore

Local law considerations

Consumer protections and cooling‑off rules differ between jurisdictions. The 14‑day cooling‑off right cited in Places Leisure terms is a UK provision and may not apply automatically in Singapore.

Check your specific contract and any local consumer protection rules that apply to memberships and services in Singapore.

Practical steps if you have a dispute

If you cannot resolve a cancellation or refund issue with the centre, consider contacting local consumer advice bodies or seeking independent legal advice.

Keep copies of your contract, payment records and all communications when raising a formal complaint or escalation.

Customer experiences

Positive feedback

Some users praise clean facilities, a wide variety of classes and friendly, professional staff and instructors for swimming, yoga and fitness.

Positive reviews note helpful reception teams and good class options at many centres.

Common complaints

Negative reports often mention perceived poor value for money, cleanliness issues in changing rooms and problems with equipment or sauna/showers being out of service.

Other frequent issues include booking/app limitations and slow or difficult customer service via phone or reception.

Documentation checklist

What to include when you cancel

• Written cancellation request (email or letter) addressed to the Centre Manager or Support Office.
• Membership details: full name, membership number, centre name and date joined.
• Reason for cancellation and statement if cancelling under the 14‑day cooling‑off right.

Supporting documents

• Payment receipts, Direct Debit authorisation details and proof of original payment method.
• Copies of booking confirmations for activities you want refunded or cancelled.
• Any correspondence with the centre about the issue (screenshots, emails, call notes).

Common mistakes

Missing or late notice

Failing to give the required notice (for example, less than 15 days before the next Direct Debit) can delay cancellation until the next payment date.

Always check the notice period in your contract and send cancellation well before the deadline.

Assuming automatic refunds

Do not assume you will get a refund outside the cooling‑off period; many fees (joining fees, paid months) are not refundable after the minimum term.

For activity bookings, cancelling late can trigger a Late Cancellation Charge (e.g., £4) unless the session is backfilled, so review the booking policy before cancelling.

Comparative recap

After cancelling

Follow‑up actions

Keep written confirmation of the cancellation and any refund reference. Monitor your payment method for the refund within the stated processing time.

If a Direct Debit remains active, check with your bank and the centre to confirm it has been cancelled.

Helpful links

• Places Leisure - Terms & Conditions of Membership
• Places Leisure - Booking FAQs
• Places Leisure - Activity Bookings Policy
• Places Leisure - Membership information
• Cancellation letter template (sample)

Address

Registered office

305 Gray's Inn Road, London, WC1X 8QR.

Use this address if your correspondence requires the company’s registered office details.

Support and centre contact

For cancellations and membership management, contact your local Places Leisure centre or the Support Office. The centre Manager is the usual point of contact for written cancellation notices.

If you cannot find local contact details, use the official Places Leisure membership pages linked above to locate and contact your centre.