Cancellation Places Leisure: Easy Method

What is Places Leisure

Overview

Places Leisure operates a network of leisure centres offering gyms, pools, group classes and related services under membership or pay-as-you-go arrangements.

Service model

Memberships are subscription-based with recurring direct debits. Activity bookings (classes/courses) are charged per session or course depending on your booking.

How to cancel Places Leisure

Cancel online or in the app

• Log into your Member Area or the Places Leisure app.
• Go to "My Memberships" and select the membership you wish to cancel, then follow on-screen prompts.
• Ensure you allow at least 15 days' notice before your next direct debit date.

Cancel by email, phone or in person

• Email your cancellation request to [email protected] with your membership details.
• Call the Places Leisure contact number: 01444 221052 to request cancellation.
• Alternatively, provide written notice to your Club Manager or submit a member change form at your centre.

What happens when you cancel

Access and billing

Cancellation is effective on the next payment due; you remain a member until that date and no pro-rata refunds are given during the Minimum Term (except within the cooling-off period).

Confirmation and records

Places Leisure confirms cancellations by email. Keep confirmation for your records and check direct debit dates to verify the effective end of membership.

Will I get a refund?

Cooling-off period (first 14 days)

If you cancel within 14 days of joining or booking, you are entitled to a full refund (including any joining fee), refunded to the original payment method.

Refunds are processed within approximately 10 working days.

Outside the cooling-off period

• No refunds of joining fees after the 14-day cooling-off period.
• Membership cancellations outside cooling-off are effective at the next payment date; no refund for payments already taken during the Minimum Term.
• Activity bookings are non-refundable if cancelled outside the 14-day cooling-off; late cancellations may incur a £4 fee unless the backfill rule applies.

Places Leisure plans and pricing

Pricing availability

No ZAR-based pricing for Places Leisure operating in South Africa could be found. Places Leisure operates primarily in the UK with GBP fees.

How to get current prices

Contact Places Leisure directly or your local centre for specific plan costs and centre-level charges.

Your consumer rights in South Africa

Local law overview

South African consumers are protected by national consumer legislation, which sets standards for fair, reasonable contracts and quality of services.

Specific statutory rights and cancellation rules under South African law may differ from UK rules governing Places Leisure terms.

Practical advice

• Before cancelling, check both Places Leisure terms and any local consumer protections that may apply where you live or where a service is supplied.
• If you need advice about South African consumer rights, contact your local consumer protection authority or a legal advisor in South Africa.

Customer experiences

Common positive points

• Many customers praise friendly, helpful staff and an inclusive atmosphere.
• Facilities and class variety are often described as good, with spacious studios and well-run programmes.

Common complaints

• Some users report cleanliness issues in changing rooms and bathrooms at certain centres.
• Booking system and app problems are reported: glitches, crashes, and delays that can lead to fines or missed cancellations.
• Pricing and perceived value are occasional concerns among members.

Documentation checklist

Essential membership documents

• Membership number or account ID.
• Proof of identity (ID or passport) if requested by the centre.
• Direct debit or payment details that were used for the membership.

Cancellation evidence to keep

• Email copy of your cancellation request and the confirmation from Places Leisure.
• Receipts or booking references for any classes or courses.
• Screenshot of the “My Memberships” cancellation screen if done online.

Common mistakes

Missing the notice period

A frequent error is not allowing the required 15 days' notice before the next direct debit. This can cause an extra payment and delayed membership end.

Assuming immediate refunds or changes

Members sometimes expect immediate refunds after cancellation; outside the cooling-off period no pro-rata refunds are issued and refunds take about 10 working days when eligible.

Booking and app misunderstandings

Trust booking confirmations and double-check cancellation windows for classes; pay-as-you-go bookings are usually non-refundable and non-transferable.

Comparative recap

Quick comparison

After cancelling

Confirmations to check

• Save the email confirmation and note the effective cancellation date.
• Watch your bank statement to confirm no unexpected direct debits after the effective date.

Helpful official links

For full terms and more details, refer to Places Leisure's official policy pages:

• Terms & Conditions of Membership
• Booking FAQs
• Activity Bookings Policy

Address

Postal correspondence

For written cancellations or correspondence use the postal address provided for South Africa:

PostNet Unit 387, Private Bag X1288, Potchefstroom, South Africa, 2520

Other contact methods

• Email: [email protected]
• Phone (UK number used for member enquiries): 01444 221052