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Cancel CUROLOGY
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Curology service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Curology: Easy Method
What is Curology
Service overview
Curology is a personalised skincare provider that pairs users with licensed dermatology professionals to recommend or supply topical products.
In India, Curology-branded retail products are available through local import channels while the subscription custom-prescription service is generally not offered via official Indian channels.
Typical offerings
Offerings include standalone skincare items - cleansers, moisturizers, serums and treatment products - sold as one-time purchases in India.
Subscription-based custom prescription plans are usually handled from Curology's US service and are not listed as available directly on Curology India.
How to cancel Curology
Cancel via website (recommended)
- Log in to your account on https://curology.com/ (or your Curology account page).
- Go to the "Payment Information" or subscription management area and choose "Cancel" to stop future shipments.
- Complete the prompts to confirm cancellation; retain any confirmation reference or screenshot for your records.
- Do this at least two (2) business days before the next scheduled shipment to avoid being charged for that shipment.
Cancel via email or support
- Email hello@curology.com or support@curology.com with your cancellation request, account email, and order or subscription details.
- Allow about two business days for processing; include clear subject and identifying information to speed handling.
- If you need a record, ask for a written confirmation of cancellation in the reply.
Mobile app purchases
- Curology's official terms do not clearly address cancellations through the App Store or Google Play.
- If you subscribed via a mobile app, contact Curology support (emails above) or manage subscriptions through the App Store / Google Play as appropriate.
Official reference
See Curology's terms for timing and processing details: Curology Terms.
What happens when you cancel
Access and shipments
Cancelling prevents future shipments; a cancellation request made after the two-business-day cutoff will usually take effect for the next billing cycle.
Any shipment already processed before cancellation may still be sent and billed.
Account and data
Your account and history typically remain accessible unless you request deletion; correspondence and order records are retained per Curology policies.
If you want account deletion, request this explicitly to support and confirm any required steps.
Prescription continuity
If you were receiving a prescription through a Curology subscription (outside India), cancelling ends the service and any ongoing prescription fulfilment from that subscription.
For medical or prescription questions after cancellation, consult your prescriber or local healthcare professional.
Will I get a refund?
First-time trial shipments
First-time subscribers unhappy with their first trial shipment can request a full refund if they contact hello@curology.com within 28 days of delivery.
Submit your refund request promptly and include order details and reason for return to help processing.
Non-subscription purchases and India-specific rules
For one-off (non-subscription) purchases, Curology may offer a credit or refund if contacted within 14 days of delivery; prescription products are not refundable.
Curology India requires returned items to be unused and unopened and accepts returns within 7 days of receipt for eligible products.
Damaged or incorrect items
Report damaged or incorrect items within 48 hours to qualify for replacement or a full refund without return (per the India policy).
Approved refunds for Indian returns are typically processed within 5 - 10 business days; shipping costs are non-refundable unless the error was Curology's.
See official details: Curology Terms and Curology India - Return & Refunds.
Curology plans and pricing
Retail product pricing (India)
The table below lists one-time purchase products and their price ranges as available for India retail listings.
Note on subscription availability
Subscription-based custom prescriptions (Curology digital prescription plan) are not available in India via official channels; only retail standalone products are shown below.
| Plan | Price | Period | Features |
|---|---|---|---|
| Gel Face Moisturizer (1.7 fl oz) | ₹1,822 - ₹1,972 | One-time purchase | Lightweight hydrating gel with hyaluronic acid |
| Gentle Cleanser (5 fl oz) | ₹2,772 | One-time purchase | Lightly foaming hydrating gel cleanser |
| Dark Spot Facial Serum (1 fl oz) | ₹2,648 - ₹3,107 | One-time purchase | Niacinamide, glycolic, kojic acids for dark spots |
| Cream Moisturizer (1.69 fl oz) | ₹3,235 - ₹5,868 | One-time purchase | Rich moisturizing cream for dry skin |
| Hydro+ Foaming Gel Cleanser | ₹2,190 - ₹4,255 | One-time purchase | Gentle hydrating foaming gel |
| Brightening Vitamin C Serum (1 fl oz) | ₹3,383 - ₹6,992 | One-time purchase | 10% Vitamin C with azelaic acid for brightening |
| Everyday Skincare Essentials Kit | ₹3,993 - ₹5,058 | One-time purchase | Bundle of cleanser, moisturizer, spot patches, etc. |
| Acne Body Wash (9 fl oz) | ₹4,044 | One-time purchase | 2% salicylic acid body acne wash |
Your consumer rights in India
Return windows and conditions
Under Curology India policy, you can return unused and unopened goods within 7 days of receipt for refund or replacement where eligible.
Damaged or incorrect items should be reported within 48 hours to qualify for replacement or a full refund without return.
Subscription and service expectations
For subscription services, Curology requires cancellation at least two business days before the next shipment to avoid charges; this advance notice is part of the service terms.
Consumers are entitled to clear pre-billing information and fair cancellation processes; keep records of cancellation requests to support disputes if necessary.
Transparency and refunds
Different refund windows apply depending on purchase type: 28 days for first trial refunds, 14 days for some non-subscription purchases, and 7 days for India retail returns.
These distinctions should be clearly communicated at point of sale to meet consumer-protection expectations in India.
Customer experiences
Positive feedback
Many customers praise Curology's customer service for being responsive, empathetic and helpful with personalised support.
Users also report visible improvements in skin condition for some treatment plans and retail products over time.
Common complaints
Frequent negative feedback relates to difficulties cancelling subscriptions and unexpected or continued billing after cancellation attempts.
Users also report frustration with refund availability beyond the first shipment and with automatic charges for unwanted shipments.
Practical takeaway
Document every cancellation request and retain confirmation to reduce the likelihood of billing disputes.
If a refund or return is needed, follow the specific time windows and packaging requirements in the India policy.
Documentation checklist
What to collect before contacting support
- Account email and username used to register with Curology.
- Order number(s) and shipment date(s) for the item(s) in question.
- Last four digits of the payment card used (do not send full card numbers).
- Screenshots of billing, charge dates, and any cancellation confirmation screens.
What to include in an email request
- Clear subject line: "Cancel subscription" or "Return request - order #XXXX".
- Brief reason for cancellation or return and desired outcome (refund, credit, replacement).
- Attach photos for damaged items and proof-of-delivery where relevant.
Common mistakes
Missing the cancellation cutoff
Waiting until the day before a shipment often results in being billed for that shipment because Curology requires at least two business days' notice.
Plan cancellations as early as possible and confirm the effective cancellation date in writing.
Poor documentation when requesting refunds
Not saving emails, order numbers, or screenshots makes disputes harder to resolve and delays refunds.
Always ask for and keep a written confirmation or case number from support.
Assuming app-store subscriptions are handled by Curology directly
If you subscribed through a mobile app, managing the subscription only in your Curology account may not stop App Store/Google Play billing; check both platforms.
Contact both Curology support and the store's subscription support if charges continue after cancellation.
Comparative recap
Key items compared
Short comparison of cancellation, refund windows, and product availability to help decision-making.
Quick reference table
| Item | Curology (policy) | Practical note |
|---|---|---|
| Cancellation timing | At least 2 business days before next shipment | Cancel early; keep confirmation to avoid charges |
| First-trial refund | Full refund if requested within 28 days | Contact hello@curology.com with order details |
| India retail returns | Return unused/unopened within 7 days; damaged items reported within 48 hours | Shipping costs non-refundable unless Curology error |
After cancelling
Follow-up steps
Save any cancellation confirmation and check your card/bank statement for reversal or to confirm no further charges occur.
If you see unexpected charges, contact support with documentation and consider raising a dispute with your payment provider if necessary.
Helpful official links
Curology terms and cancellation details: https://curology.co/terms/
General US terms (reference for refunds): https://curology.com/terms/
Curology India return & refund policy: https://curology.co.in/return-and-refunds/
Support emails: hello@curology.com, support@curology.com
Address
Corporate (head office)
353 Sacramento Street, 20th Floor, San Francisco, CA 94111, United States.
Notes on returns and contact
For India-specific return instructions and local terms, refer to the Curology India returns page above before shipping any items back.
When returning goods, follow the packaging, timeframe and reporting requirements listed in the India return policy to avoid rejection of the return.