Cancellation Healthifyme: Easy Method

What is Healthifyme

Overview

HealthifyMe is a subscription-based health and fitness service that provides personalised diet plans, workout routines and tracking tools through a mobile app and web platform.

The service combines AI-driven plans and human coaching, and also sells physical items (Marketplace) such as smart scales and CGM devices.

Primary offerings

Offerings include AI-led plans (e.g., Smart Plan, H+), coach-led Premium plans, and standalone in-app purchases available through the Singapore App Store.

Subscriptions and Marketplace orders are governed by HealthifyMe's Terms of Use, which define cancellation and refund rules.

How to cancel Healthifyme

If you bought on HealthifyMe web or in-app (direct)

• Open your HealthifyMe account on the web or in-app and go to Account/Subscription settings.
• Locate the active subscription and select "Cancel" at least 24 hours before the subscription period ends to stop auto-renewal.
• Confirm cancellation and keep a screenshot or confirmation email for your records.
• Refer to HealthifyMe's Terms of Use for timing and policy details: HealthifyMe Terms of Use.

If you bought via Apple App Store or Google Play

• Subscriptions purchased through the Apple App Store or Google Play must be cancelled directly via that platform; HealthifyMe cannot cancel them for you.
• Open the App Store / Google Play, go to Subscriptions, find HealthifyMe and choose Cancel Subscription.
• For refunds or issues, follow the platform’s refund flow; HealthifyMe refers such purchases to the store’s policy.

If you ordered Marketplace items (hardware)

• Marketplace product orders (e.g., Smart Scale, CGM) are processed differently: once processed they are non-cancellable and non-refundable per the Terms of Use.
• Contact support immediately if you believe an order was processed in error; keep order ID and screenshots ready.

What happens when you cancel

Access and renewal

Cancelling stops future auto-renewals. You typically retain access to paid features until the current paid period ends.

Make cancellations at least 24 hours before the period ends to prevent the next renewal, per the Terms of Use.

Account, data and services

Your account (profile, history, logged entries) usually remains but paid features are disabled after expiry unless you resubscribe.

If you have connected devices or coach services, those access rights end on subscription expiry; Marketplace device data may still be accessible locally.

Will I get a refund?

Refunds for Premium Coach Plan (web/app purchases)

• Refund eligibility follows a sliding scale for Premium Coach Plan purchased via web/app:
• 0 - 15 days: 75% refund; 16 - 30 days: 50% refund; 31 - 45 days: 25% refund; after 45 days: 0% refund.
• These rules are set out in HealthifyMe's Terms of Use: HealthifyMe Terms of Use.

Marketplace items and app-store purchases

• Physical add-ons (Smart Scale, CGM, Diagnostic Tests) are non-returnable and non-refundable once shipped or delivered; however when a refund is due for a subscription, the value of such items is not deducted from the refund if eligibility applies.
• AI Plans (Smart Plan, H+) bought via Apple App Store or Google Play must follow those platform refund processes; HealthifyMe cannot override platform decisions.
• For best chances of a platform refund, submit requests promptly (within 24 hours where possible) through the store.

Healthifyme plans and pricing

Available in-app pricing (Singapore Store)

The Singapore App Store lists several price points for the Smart Plan: DIY Health Plan in SGD.

Exact durations for each in-app purchase may not be specified in the store listing; below are the observed price points.

Pricing table

Your consumer rights in Singapore

Legal context

Singapore’s Consumer Protection (Fair Trading) Act provides protections for certain unfair practices but does not automatically create a statutory cooling-off period for digital content.

HealthifyMe’s published Terms of Use define their refund and cancellation practices; these terms will generally apply to your purchase.

How it affects cancellations

There is no explicit 14-day statutory right to cancel digital subscriptions shown in HealthifyMe’s Terms of Use for their digital services.

If you believe a practice is unfair or misleading, you can escalate to local consumer protection channels in Singapore for advice.

Customer experiences

Positive feedback

• Some reviewers praise responsive customer care and issue resolution, indicating problems can be fixed if followed up.
• Overall ratings include a mix of 4- and 5-star reviews showing many users find value in the product and coaching.

Common complaints

• Repeated negative reports include slow or unresponsive support, delivery delays or missing Marketplace items and difficulty obtaining refunds.
• Users also report app glitches, coach-assignment issues, and problems specific to international/NRI users such as call/VoIP failures.

Documentation checklist

Essential documents

• Subscription ID or order number (from app or confirmation email).
• Payment receipt or bank/card transaction showing the charge.
• Account email, screenshot of subscription status, and cancellation confirmation if available.

Supportive evidence

• Screenshots of delivery status or Marketplace order details for hardware items.
• All communication with HealthifyMe support (dates, ticket numbers, chat transcripts).

Common mistakes

Missing the cancellation window

Users sometimes attempt to cancel within 24 hours of renewal and are charged for the next period because HealthifyMe requires cancellation at least 24 hours before period end.

Always check your subscription end date and cancel earlier to avoid unintended renewal.

Canceling via the wrong platform

Purchases made through Apple or Google must be cancelled through those stores; contacting HealthifyMe alone will not stop renewals made through the App Store or Play Store.

Similarly, marketplace hardware orders are treated differently and are usually non-refundable once processed.

Comparative recap

Quick policy comparison

The table below summarises key differences between subscription types and Marketplace orders to help you decide how to cancel and what to expect.

Recap table

After cancelling

Next steps

Save cancellation confirmations, monitor your payment method for charges, and verify that access to paid features ends at the expected date.

If you expect a refund, allow the stated processing time and keep follow-up records.

Where to get help

Review HealthifyMe's official Terms of Use for policy details: HealthifyMe Terms of Use.

If you bought via the Apple App Store, manage subscriptions or request refunds through the Singapore App Store listing: HealthifyMe on the Singapore App Store.

Address

Local office (Singapore)

HealthifyMe Private Limited

20 Bendemeer Road, #03‑12 BS Bendemeer Centre, Singapore 339914

Notes

Use the local Singapore address for correspondence about Singapore purchases where appropriate.

If you need to escalate and local contact is unavailable, check HealthifyMe’s Terms of Use for additional contact or support routes: HealthifyMe Terms of Use.