Cancellation Livegood: Step-by-Step Guide

What is LiveGood

Service overview

LiveGood is a subscription-based health and wellness company that sells nutritional supplements and member-priced product access. Members receive discounted pricing and optional affiliate opportunities.

How membership works

Memberships grant access to wholesale pricing and separate affiliate options for those who wish to promote products. Official pricing and refund details are set on LiveGood's website.

How to cancel LiveGood

Cancel via LiveGood website (web purchases)

• Log into your LiveGood account dashboard.
• Go to "My Membership" → "Cancel my Membership" and follow the on-screen steps.
• Use LiveGood's member guide for step-by-step help: LiveGood ordering & account guide.

Cancel via mobile platforms (app purchases)

• If you subscribed through Google Play, open the Google Play app → Payments & Subscriptions → Subscriptions → select the app and cancel.
• If you subscribed through Apple, open Settings → Apple ID → Subscriptions → select the subscription and cancel.
• Platform purchases must be managed through the platform; see general app-store cancellation guidance: App store cancellation guide.

What happens when you cancel

Access and benefits

Cancelling stops future membership charges and removes access to member pricing and member-only features after the current billing period ends. Affiliate status and rank may be affected if you cancel.

Billing and data

Automatic renewals will cease following cancellation. LiveGood retains account records for service and support; request a copy if you need transaction history or receipts.

Will I get a refund?

Product returns and empty bottle guarantee

LiveGood offers a 90-day "empty bottle guarantee" for product purchases; you may return unused portions or an empty bottle within 90 days for a refund. Returns are directed to LiveGood Returns (Florida, USA).

See LiveGood's refund policy for details: LiveGood refund policy.

Membership and affiliate refunds

• Monthly memberships: refundable within 7 days of charge if no product purchases were made using the membership.
• Yearly memberships: 100% refund if never used and requested within 7 days; 50% refund if used and requested within 90 days; no refund after 90 days.
• Affiliate join fees: refundable if requested within 7 days of joining.

LiveGood plans and pricing

Current approx. INR pricing

Official prices are set in USD; INR amounts below are approximate conversions and subject to exchange rates.

Plan table

Your consumer rights in India

Legal protections

Indian consumers are protected by laws such as the Consumer Protection Act, 2019, which covers unfair trade practices and defective goods or services.

Cross-border considerations

• Purchases from a U.S.-based seller may be subject to international shipping, customs, and limited local enforcement options.
• App-store subscriptions follow Google and Apple refund/cancellation policies, which you must use for platform purchases.

Customer experiences

Positive feedback

Some users report that membership does not require active recruiting to remain enrolled and that many members stay inactive without losing basic benefits.

One example discussion noting passive sign-ups: Reddit discussion.

Negative feedback

• Reports of duplicate charges on first orders and extended disputes with customer service for refunds.
• Criticism that cancelling can mean loss of affiliate position and benefits, forcing a restart.
• Complaints about misleading pricing and aggressive recruitment styles have been raised by users.

Documentation checklist

What to gather before you cancel

• Order ID and account email/username.
• Screenshots of subscription charges and membership page.
• Payment receipts or bank statement showing the charge.

For refunds and returns

• Photo of the returned product (empty bottle if applicable).
• Tracking/ shipment receipt for returns to LiveGood Returns (Florida, USA).
• Copies of all communication with LiveGood support.

Common mistakes

Not cancelling in the right place

Many users accidentally try to cancel a subscription in the LiveGood dashboard when the purchase was made via Google Play/Apple. Platform subscriptions must be cancelled through the app store.

Missing refund windows and return rules

Waiting past the 7-day or 90-day refund windows can void refund eligibility. Failing to return qualifying product bottles within 90 days can also prevent an "empty bottle" refund.

Comparative recap

Quick comparison

After cancelling

Immediate actions

• Confirm cancellation email or dashboard status and save screenshots.
• Check bank or card statements for pending charges and note any unexpected renewals.

Follow-up and returns

• If you seek a product refund, follow the 90-day return instructions and include your name or order ID; see LiveGood's refund policy: LiveGood refund policy.
• For app-store purchases, request refunds and cancel via Google Play or Apple as appropriate: App store cancellation guide.

Address

India contact address

Live Good India (local listing): Sector 5, Bawana, West Delhi, Delhi 110039, India.

Returns (international)

Product returns for refunds are directed to LiveGood Returns in Florida, USA per LiveGood's refund policy. See the official policy for full return instructions: LiveGood refund policy.