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Cancellation Livegood: Easy Method
What is LiveGood
Overview
LiveGood is a health and wellness subscription service that markets nutritional supplements, vitamins and member discounts. It operates internationally and offers affiliate membership options alongside product sales.
Who it's for
The service targets consumers seeking supplements and people who want to participate as affiliates to earn commissions. South African users are covered by local terms declared on LiveGood's South Africa page.
How to cancel LiveGood
Request cancellation through LiveGood
- According to LiveGood's South Africa terms, you may request cancellation of your registration/account at any time.
- Submit a cancellation request via the account settings or the contact method provided by the company; cancellation is processed as quickly as possible if there are no pending issues.
App Store and Google Play subscriptions
- LiveGood's South Africa terms do not specify separate cancellation procedures for App Store or Google Play subscriptions.
- If you subscribed through Apple or Google, cancel the subscription in your App Store / Google Play account - those platforms manage their own refunds and cancellations.
What happens when you cancel
Access and renewals
When cancellation is processed your recurring membership charges should stop and you will not be charged for future periods. Active benefits tied to a paid membership generally end at the close of the current paid period.
If you used a third-party app store, recurring billing may continue until you cancel at the store level.
Account data and commissions
LiveGood may retain account and commission records for administrative and legal purposes; access to affiliate dashboards and e-wallets may be affected after cancellation.
If you have unresolved commissions or e-wallet balances, expect additional steps to reconcile those amounts before final account closure.
Will I get a refund?
Product refunds and guarantees
LiveGood offers a 90-day "empty bottle guarantee" for product purchases - refunds are possible if the unused portion or even an empty bottle is returned to their Florida return address per their policy.
See LiveGood's official refund policy for full product-return instructions and conditions.
Membership and affiliate refunds
- Monthly membership charges can be refunded within 7 days of a charge if no product purchases were used.
- Yearly membership charges: 100% refund within 7 days if never used; 50% refund within 90 days; after 90 days, no refund.
- Affiliate join fees are refundable if requested within 7 days of joining.
For full details and to initiate a claim, consult LiveGood's refund policy.
LiveGood plans and pricing
Pricing summary
LiveGood lists affiliate + membership plans. Prices are shown in USD on LiveGood's site but payments in South Africa are accepted and converted to ZAR.
Conversion varies; the verified mid-market rate used for approximate values was 1 USD ≈ 16.38 ZAR.
Plans table
| Plan | Price (approx) | 期間 | Features |
|---|---|---|---|
| Monthly (Affiliate + Membership) | Approximately R818 initial, then R163/month | 月額 | Affiliate license + monthly member access; eligible for commissions |
| Annual (Affiliate + Membership) | Approximately R2,291 one-time | 年間 | Affiliate license + annual access; saves ~R330 vs monthly |
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act
South African consumers are protected by the Consumer Protection Act (CPA). The CPA provides a cooling-off period for certain direct-marketing and distance transactions, typically 5 business days.
This cooling-off right applies unless an exemption specifically applies to the sale; it can be used to cancel certain contracts concluded online.
Apps and platform refunds
Digital and subscription services purchased via App Store or Google Play are governed by Apple and Google's refund/cancellation policies. You may request refunds from those platforms within their timeframes.
LiveGood's own refund windows (e.g., 7 days for membership refunds) can be more generous than statutory minimums but do not replace your statutory rights under the CPA.
Customer experiences
Positive feedback
Many affiliates praise LiveGood's business model and product quality, calling products like Factor 4 and certain skincare items "top quality" and reporting positive health outcomes and pain relief.
Some users report meaningful benefits from supplements and good affiliate earning experiences.
Common complaints
Numerous reviews report issues such as delayed or undelivered orders, double charges, withheld refunds and slow or poor customer support responses.
Other complaints include recurring shipments continuing after cancellation, withheld commission/e-wallet payments and difficulty accessing funds or return labels.
Documentation checklist
What to include with your cancellation/refund request
- Full name, account email and affiliate ID (if applicable).
- Order number(s), dates of charge and payment method.
- Clear reason for cancellation or refund request and any product images (e.g., empty bottle) if claiming the 90-day guarantee.
Where to send your request
- Use LiveGood account support channels or the email/contact details provided by your local representative.
- For policy reference and refund procedures, consult the official refund policy page: LiveGood refund policy.
Common mistakes
Failing to cancel at the correct place
A common error is cancelling only on the LiveGood website while forgetting to cancel a subscription billed through Apple or Google. This can leave recurring charges active.
Always check which payment channel billed you and cancel at that level if needed.
Missing required documentation or timelines
People sometimes miss refund windows (e.g., 7-day membership refund window) or fail to provide order numbers and proof of purchase, which delays processing.
Send complete documentation and act quickly to avoid these problems.
Comparative recap
Quick comparison
| Feature | LiveGood Monthly | LiveGood Annual | 期間 |
|---|---|---|---|
| Typical cost (approx) | R818 initial, then R163/month | R2,291 one-time | 月額 / 年間 |
| Refund window (membership) | 7 days if unused | 100% within 7 days; 50% within 90 days | 月額 / 年間 |
| Product guarantee | 90-day empty bottle guarantee for product returns | --- | |
Takeaway
Monthly gives lower short-term commitment; annual saves money overall. Refund windows are time-limited - act quickly if you need refunds.
After cancelling
What to check next
- Confirm cancellation confirmation email or message and keep a copy for records.
- Check bank/credit card statements and app-store subscriptions for any remaining charges.
Helpful links
Address
Local contact
Contact person: Errol Nezar
Phone: +27 82 375 9802 - Email: [email protected]
Official pages
Refer to official policy pages for formal procedures and addresses for returns or disputes.
Main policy pages: Terms (South Africa) and Refund policy.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.