Cancellation Lose It!: Easy Method

What is Lose It!

Lose It! is a mobile and web app for tracking food intake, exercise and weight to support weight loss and healthier habits.

The app offers a food database, barcode scanning, goal setting and optional premium features for deeper tracking and insights.

Core purpose

Lose It! helps users record meals and activity to monitor calories and macros against personalized goals.

The focus is on simple logging, progress tracking and integrations with fitness devices.

Platforms

Lose It! is available on Android (Google Play), iOS (Apple App Store) and on the web via the Lose It! site.

Subscriptions can be managed through the platform where you purchased the plan or via your Lose It! web account.

How to cancel Lose It!

Android - Google Play (Android)

• Open Google Play Store on your Android device.
• Tap your profile icon, then choose Payments & subscriptions → Subscriptions.
• Select "Lose It!" → Cancel subscription and confirm. Access continues until the end of the billing cycle.

iPhone / iPad - Apple App Store (iOS)

• Open Settings on your iPhone or iPad and tap your name at the top.
• Tap Subscriptions, select "Lose It!" and tap Cancel Subscription.
• Cancel at least 24 hours before renewal; Apple manages refunds and billing for App Store purchases.

Web - Lose It! site

• Log in to your account on the Lose It! website and go to Account Settings or the Subscription section.
• Click "Cancel Subscription" and follow the prompts to confirm cancellation.
• Note: Deleting the app from your device does not cancel a subscription; you must cancel via the store or web account.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription, access to premium features typically continues until the end of the current billing cycle.

After the billing period ends, your account will revert to the free tier features available in Lose It!.

Account data and renewals

Your account data - such as logged foods, weight history and goals - usually remains available on your Lose It! account unless you request deletion.

If you wish to remove data entirely, use account deletion options in the web settings or contact support for guidance.

Will I get a refund?

Web and Google Play refunds

Lose It! offers refunds within 35 days of purchase for web and Google Play purchases, subject to their policy rules.

Lifetime purchases are explicitly non-refundable under the listed policy.

Apple App Store refunds

For purchases made through the Apple App Store, refunds must be requested from Apple and are handled according to Apple’s refund policies.

There is no general automatic 14-day refund right from Lose It!; the 35-day window applies only to web and Google Play purchases.

Lose It! plans and pricing

Pricing overview

Prices found in the app listing for India include several different premium amounts and a lifetime option.

Many listed prices do not specify period (monthly/annual); only the lifetime plan explicitly shows lifetime.

Notes on accuracy

Prices below are taken from the app store listing data available and may vary over time or by promotion.

If you need exact billing periods or current offers, check your purchase flow in the store you use.

Your consumer rights in India

Relevant law

Indian consumer protection law (Consumer Protection Act, 2019) protects consumers against unfair trade practices and deficiency of service.

The law provides remedies including complaints to consumer forums, but digital subscriptions are often governed by platform and seller terms.

How it applies to digital subscriptions

For subscriptions, the platform where you purchased (Google Play, Apple App Store) usually controls billing, refunds and cancellation mechanics.

Lose It! provides a 35-day refund window for web and Google Play purchases; App Store purchases are subject to Apple’s refund rules.

Customer experiences

Positive feedback

• Users report successful long-term weight loss and useful calorie/macro tracking.
• Some appreciate parity with other apps and an ad-free premium experience.

Negative feedback

• Complaints include unexpected charges after free trials and difficulty obtaining refunds from support.
• Other issues reported are intrusive ads, cancellation difficulty, database errors and unresponsive support.

Documentation checklist

Purchase and account details

• Proof of purchase or order receipt (store receipt or email confirmation).
• Your Lose It! account email and username used for the purchase.

Support evidence

• Screenshots of subscription status, billing transactions and cancellation attempts.
• Dates and times of charges and any correspondence with support or app store teams.

Common mistakes

Deleting app but not cancelling subscription

Many users delete the mobile app thinking that stops billing; this does not cancel the subscription.

Always cancel through the store or web account used to purchase the subscription.

Using the wrong platform to cancel

Cancelling in one store will not affect subscriptions billed through another store or via the web.

Confirm where you were charged (Google Play, Apple App Store, or loseit.com) before following cancellation steps.

Comparative recap

Channels compared

The table below summarizes cancellation and refund differences by channel to help choose the correct route.

Use the row that corresponds to how you originally purchased the subscription.

After cancelling

What to check immediately

Confirm cancellation by checking your subscription status in the store or your Lose It! account settings.

Keep screenshots or confirmation emails as proof of cancellation and the cancellation date.

Next steps

If you believe you are due a refund, initiate the refund process through the same platform where you purchased.

For disputes under Indian consumer law, retain all documentation and consider contacting consumer protection authorities if necessary.

Address

Company headquarters

FitNow, Inc., 101 Tremont Street, Floor 9, Boston, MA 02108, United States.

This address is provided for reference; official billing and support are primarily managed through the app or store used for purchase.

Support reminder

For billing, refunds and account deletion, use the platform where you made the purchase or the account settings in the Lose It! web app.

Keep all purchase receipts and correspondence when contacting support or filing a consumer complaint.