Cancellation Lose It: Easy Method

What is Lose It

Overview

Lose It is a weight-loss and calorie-tracking app that helps users log food, exercise and weight to meet personalised goals.

The app offers tracking tools, integrations and subscription upgrades for advanced features.

Main features

Core features include calorie and macronutrient tracking, barcode scanning and progress reports.

Premium subscriptions add advanced insights, meal planning and device integrations.

How to cancel Lose It

Cancel on Android (Google Play)

• Open the Google Play app on your Android device.
• Tap Profile → Payments & subscriptions → Subscriptions.
• Select “Lose It!” and tap Cancel subscription; access continues until the end of the current billing cycle.

Cancel on iOS (App Store) and Web

• iOS: Settings → Your Name → Subscriptions → select “Lose It!” → Cancel Subscription. Cancel at least 24 hours before renewal to avoid charges; Apple handles refunds.
• Web: Log in on the Lose It website, go to Account Settings or Subscription, click “Cancel Subscription” and follow the prompts. Deleting the app does not cancel the subscription.

For consolidated guidance see the cancellation summary at postclic - Cancel Lose It.

What happens when you cancel

Access and billing

Cancelling stops future renewals but does not usually end current paid access immediately.

You normally retain full access until the end of your current billing period.

Data and account

Your Lose It account and logged data typically remain unless you explicitly delete the account.

Deleting the mobile app does not cancel a subscription; follow the platform cancellation steps above.

Will I get a refund?

Policy summary

• Lose It allows refunds for purchases made via the Web or Google Play within 35 days of purchase under their stated terms.
• App Store purchases must be refunded through Apple’s system; Lose It does not control those refunds.
• Lifetime purchases are generally non-refundable. There is no automatic 14-day statutory refund stated in Lose It’s policy.
• Lose It states it does not prorate or refund charges for partial use after cancellation, except as required by applicable law.

How to request a refund

For Google Play or web purchases, follow the platform or merchant refund procedure and supply proof of purchase and reason.

For App Store purchases, request a refund through Apple’s report-a-problem or Apple Support flow; Lose It cannot process App Store refunds for you.

Reference: postclic - refund and cancellation notes.

Lose It plans and pricing

Pricing availability

Public pricing details were not available in the verified sources used for this guide.

If you need exact current rates, contact Lose It via your app store purchase page or account settings.

Contact for pricing

Your consumer rights in South Africa

Rights overview

Statutory consumer protections may apply in South Africa and could affect refund and remedy options.

Terms that say “no refunds” or “no prorating” can be overridden by local consumer law in certain circumstances.

Recommended actions in South Africa

• Keep proof of purchase, transaction IDs and screenshots of subscription pages.
• If you believe a refund or remedy is due, contact the merchant first and keep written records.
• If unresolved, consider contacting local consumer protection authorities or your bank for charge disputes.

Customer experiences

Positive feedback

Some users praise Lose It for intuitive calorie counting, macronutrient tracking and motivating design.

User reviews on Trustpilot highlight successful weight loss stories and helpful integrations. See customer reviews at Trustpilot - Lose It.

Negative feedback

Common complaints include difficulty cancelling (especially free trials), unexpected charges and slow or unhelpful customer service responses.

Some users reported loss of previous functionality after redesigns and issues getting refunds or account support.

Documentation checklist

Before you cancel

• Account email and username used to sign up.
• Transaction receipts or bank/card statement entries showing the subscription charge.
• Screenshots of subscription settings and renewal dates.

If you need a refund or dispute

• Proof of cancellation attempts (screenshots, dates and confirmation messages).
• Copies of correspondence with customer support and any case/reference numbers.
• Record of platform used to purchase (Google Play, App Store, Web) and relevant order IDs.

Common mistakes

Deleting the app instead of cancelling

Many users delete the mobile app but forget to cancel the subscription via the app store or web, resulting in continued charges.

Always cancel through the original purchase platform (Google Play, App Store or web account) to stop renewals.

Waiting too late or misunderstanding trial rules

Failing to cancel at least 24 hours before an iOS renewal or missing the 35-day refund window for web/Google Play purchases can limit options.

Assume platform rules apply (Apple handles App Store refunds; Google Play handles its refunds) and act early.

Comparative recap

At-a-glance comparison

After cancelling

What to monitor

Check your bank or card statements for any unexpected future charges after cancellation.

Retain confirmation of cancellation and the date your access will end.

Next steps and useful links

• If you need guidance on cancellation or refunds, review the consolidated guide at postclic.
• To see other users’ experiences before or after cancelling, consult reviews at Trustpilot.

Address

Company address

FitNow, Inc., the company behind Lose It, is listed at:

101 Tremont Street, Floor 9, Boston, Massachusetts 02108, United States.

Notes on contacting

No South Africa office was identified in the sources used for this guide.

For subscription actions tied to app stores, contact Apple or Google Play support directly through their platforms.