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I hereby notify you of my decision to terminate the contract relating to the Numan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Numan: Easy Method
What is Numan
Overview
Numan is a men’s health and wellness service offering personalised treatment plans, prescriptions, and health products for conditions such as hair loss, erectile dysfunction and low testosterone.
Services include clinician reviews, rolling subscriptions for medication and one‑time purchases of supplements and grooming products available to customers in different regions, including products listed for India.
How Numan works
Users complete an online assessment, submit any required tests, and receive clinician review before a prescription is approved and dispensed.
Subscriptions are rolling and can be managed in your Numan account or by contacting customer support, though some treatments have special cancellation rules.
How to cancel Numan
Cancel or pause a rolling subscription
- Sign in to your Numan account and go to your subscription settings.
- Toggle "Pause" or "Suspend" to stop future deliveries without deleting your account.
- Confirm any on‑screen prompts to save the change.
Cancel by contacting support
- Contact Numan customer services if you prefer a support agent to cancel or if you cannot access your account.
- Provide your account details and order/subscription reference to speed up the process.
- Use the official Help Centre instructions: How to cancel or pause.
What happens when you cancel
Access and deliveries
Cancelling or pausing stops future shipments; already dispensed or dispatched medication will still be delivered and cannot be prevented.
If you pause, your subscription settings remain in your account and can be resumed later.
Account data and renewals
Your account, clinical records and order history remain accessible unless you request account deletion via support.
Once cancelled, recurring billing stops; check your account and email confirmation to ensure cancellation completed.
Will I get a refund?
General rule for prescription medication
Prescribed medications are generally non‑refundable once dispatched or after clinician approval.
Numan’s Terms of Sale note that medication already dispensed cannot be refunded.
Exceptions and non‑medical items
- Damaged, defective or incorrect items can be reported for replacement or refund within two months of delivery.
- Refunds for approved claims are processed within 4 - 5 working days to the original payment method.
- Non‑medical, non‑sealed products may be returned within 14 days of receipt unless sealed for hygiene reasons.
- Some promotions (e.g., Low‑T blood test or Hair Loss Money‑Back Guarantee) include specific refund windows and requirements; check the relevant terms.
Numan plans and pricing
Available products and prices (India listings)
Below are physical Numan‑branded supplements and grooming product prices found on Indian e‑commerce channels during 2024/2025.
These are one‑time purchase prices; no verified INR subscription pricing for app‑based services was found.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| NUMAN High Strength Testosterone Supplements for Men (powder, 1‑month sachets) | ₹8,520.00 | One‑time purchase | Supports energy, mood, muscle function; fenugreek, D‑Aspartic Acid, Magnesium, Zinc, Copper, Vitamin D3 |
| Numan Maca Root Capsules for Men (2500 mg, 60 capsules) | ₹4,080.00 | One‑time purchase | High strength Peruvian maca supplement |
| Numan Beard Roller (derma roller) | ₹5,415.00 | One‑time purchase | Stimulates beard and hair growth |
| Numan Fit & Fuel Shake (meal replacement, 1.2 kg) | ₹11,418.00 | One‑time purchase | High whey protein, high fibre, vegetarian |
| Numan Max Strength Vitamin D3 4000 IU & K2 (90 tablets) | ₹3,525.00 | One‑time purchase | Supports muscle function and calcium absorption |
| Numan Multivitamin Power Tablets for Under 50s (30 tablets) | ₹6,022.00 | One‑time purchase | 23 vitamins and minerals for men under 50 |
| Numan Multivitamin Strength Tablets for Over 50s (60 tablets) | ₹6,022.00 | One‑time purchase | 25 vitamins and minerals for men over 50 |
| Numan Omega‑3 Boost (1000 mg soft gels, 60 capsules) | ₹4,080.00 | One‑time purchase | High strength Omega‑3 with EPA and DHA |
| Numan Rosemary Hair Oil (serum) | ₹7,764.00 | One‑time purchase | Natural hair serum with Argan, Almond, Avocado, Rosemary oils |
| Numan Testosterone Support (60 capsules, imported via Ubuy) | ₹3,374.00 | One‑time purchase | Maca Root, Tribulus, Zinc, Ginseng - testosterone support |
| Numan Multivitamin Strength for Over 50s (imported via Ubuy) | ₹3,231.00 | One‑time purchase | 25 essential vitamins, minerals & nutrients |
| Numan T‑Complex (120 capsules, import via Ubuy) | ₹5,654.00 | One‑time purchase | Tribulus, Maca Root, Zinc, Ginseng - muscle & potency support |
Notes on pricing
Prices above are for physical products listed via Indian e‑commerce platforms and may change with seller, import fees or promotions.
No verified INR pricing for Numan’s subscription clinical services was found in the public sources used.
Your consumer rights in India
General e‑commerce cancellation rights
Indian consumers generally have the right to cancel non‑prescription e‑commerce orders within 7 - 10 days under the Consumer Protection (E‑Commerce) Rules, with some exemptions.
This right may not apply to sealed personal care items or items exempted by law; check the seller’s specific policy.
Prescription medicines and defects
- Prescription medicines are typically exempt from change‑of‑mind returns under Indian rules; this aligns with Numan’s no‑return policy for dispensed medication.
- If a product is defective, incorrect or not as described, consumer law allows for refund or replacement; Numan’s Terms of Sale provides a two‑month window to report such issues.
Customer experiences
Positive feedback
Many Trustpilot reviews praise Numan for helpful customer service, responsive support and a smooth app experience.
Users report supportive clinical teams and clear communication when services run smoothly.
Negative feedback and common complaints
Some users on Reddit reported issues such as receiving the wrong strength for medication and slow support responses.
There are also reports of confusion about billing and perceived lock‑in to prepaid or commitment packages despite "cancel anytime" messaging.
Documentation checklist
What to have before contacting support
- Account email and username used with Numan.
- Order number(s) or subscription reference(s).
- Dates of purchase, dispatch or clinician approval, if known.
For refunds or replacement claims
- Photographic evidence of damaged, defective or incorrect items.
- Any clinician communications or prescriptions relevant to the order.
- Bank or payment details only if requested for refund processing.
Common mistakes
Waiting until after dispatch
Many users expect an order can be cancelled after clinician approval or dispatch; medication already dispensed cannot be refunded or stopped once dispatched.
Assuming all products are refundable
Assuming sealed or prescription items are returnable leads to disappointment; check the Terms of Sale and product packaging before requesting returns.
Comparative recap
Key points side‑by‑side
| Topic | Numan policy | Typical Indian consumer expectation | Period |
|---|---|---|---|
| Cancel subscription | Cancel/pause via account or contact support; TRT requires support contact. | Right to cancel recurring orders; expect online pause/cancel. | Immediate / as per account settings |
| Refunds for prescription meds | No refund once dispensed or dispatched, except defective/incorrect. | Prescription drugs generally non‑returnable; defects refundable. | Claims within 2 months |
| Non‑medical returns | Returnable within 14 days if not sealed for hygiene. | 7 - 10 day cancellation for many e‑commerce orders; seller policies vary. | 14 days (Numan) / 7 - 10 days (e‑commerce rules) |
| Special promotions | Some offers have specific refund windows (e.g., 90 days for certain tests). | Promotional terms determine eligibility; read terms carefully. | Varies by promotion |
How to use this recap
Use the table to compare what Numan states against general Indian consumer expectations so you know when to escalate a claim.
Keep records of communications and check promotion terms if your purchase included a guarantee.
After cancelling
Confirm cancellation
Check your account and email for confirmation that the subscription was paused or cancelled.
If you do not receive confirmation, contact support with your account details and cancellation request.
Useful links
- Numan help on cancelling or pausing: How do I cancel or pause my subscription?
- Numan Terms of Sale for refunds and dispatch rules: Terms of Sale
- Numan India terms and conditions: Nueman India Terms & Conditions
Address
Corporate address
Nueman Wellness LLP (registered corporate office in India):
#20, Urban Enclave Layout, Munnireddy Layout, Panathur, Bengaluru, Karnataka 560103, India
Contact options
For cancellation help or disputes, use your Numan account support channels or the Help Centre article linked above.
Keep your order references and evidence ready to speed up resolution. For legal or escalated consumer complaints, refer to local consumer protection authorities if needed.