Cancellation Numan: Easy Method

What is Numan

Overview

Numan is a men’s health and wellness service offering personalised treatment plans, prescriptions, and health products for conditions such as hair loss, erectile dysfunction and low testosterone.

Services include clinician reviews, rolling subscriptions for medication and one‑time purchases of supplements and grooming products available to customers in different regions, including products listed for India.

How Numan works

Users complete an online assessment, submit any required tests, and receive clinician review before a prescription is approved and dispensed.

Subscriptions are rolling and can be managed in your Numan account or by contacting customer support, though some treatments have special cancellation rules.

How to cancel Numan

Cancel or pause a rolling subscription

• Sign in to your Numan account and go to your subscription settings.
• Toggle "Pause" or "Suspend" to stop future deliveries without deleting your account.
• Confirm any on‑screen prompts to save the change.

Cancel by contacting support

• Contact Numan customer services if you prefer a support agent to cancel or if you cannot access your account.
• Provide your account details and order/subscription reference to speed up the process.
• Use the official Help Centre instructions: How to cancel or pause.

What happens when you cancel

Access and deliveries

Cancelling or pausing stops future shipments; already dispensed or dispatched medication will still be delivered and cannot be prevented.

If you pause, your subscription settings remain in your account and can be resumed later.

Account data and renewals

Your account, clinical records and order history remain accessible unless you request account deletion via support.

Once cancelled, recurring billing stops; check your account and email confirmation to ensure cancellation completed.

Will I get a refund?

General rule for prescription medication

Prescribed medications are generally non‑refundable once dispatched or after clinician approval.

Numan’s Terms of Sale note that medication already dispensed cannot be refunded.

Exceptions and non‑medical items

• Damaged, defective or incorrect items can be reported for replacement or refund within two months of delivery.
• Refunds for approved claims are processed within 4 - 5 working days to the original payment method.
• Non‑medical, non‑sealed products may be returned within 14 days of receipt unless sealed for hygiene reasons.
• Some promotions (e.g., Low‑T blood test or Hair Loss Money‑Back Guarantee) include specific refund windows and requirements; check the relevant terms.

Numan plans and pricing

Available products and prices (India listings)

Below are physical Numan‑branded supplements and grooming product prices found on Indian e‑commerce channels during 2024/2025.

These are one‑time purchase prices; no verified INR subscription pricing for app‑based services was found.

Notes on pricing

Prices above are for physical products listed via Indian e‑commerce platforms and may change with seller, import fees or promotions.

No verified INR pricing for Numan’s subscription clinical services was found in the public sources used.

Your consumer rights in India

General e‑commerce cancellation rights

Indian consumers generally have the right to cancel non‑prescription e‑commerce orders within 7 - 10 days under the Consumer Protection (E‑Commerce) Rules, with some exemptions.

This right may not apply to sealed personal care items or items exempted by law; check the seller’s specific policy.

Prescription medicines and defects

• Prescription medicines are typically exempt from change‑of‑mind returns under Indian rules; this aligns with Numan’s no‑return policy for dispensed medication.
• If a product is defective, incorrect or not as described, consumer law allows for refund or replacement; Numan’s Terms of Sale provides a two‑month window to report such issues.

Customer experiences

Positive feedback

Many Trustpilot reviews praise Numan for helpful customer service, responsive support and a smooth app experience.

Users report supportive clinical teams and clear communication when services run smoothly.

Negative feedback and common complaints

Some users on Reddit reported issues such as receiving the wrong strength for medication and slow support responses.

There are also reports of confusion about billing and perceived lock‑in to prepaid or commitment packages despite "cancel anytime" messaging.

Documentation checklist

What to have before contacting support

• Account email and username used with Numan.
• Order number(s) or subscription reference(s).
• Dates of purchase, dispatch or clinician approval, if known.

For refunds or replacement claims

• Photographic evidence of damaged, defective or incorrect items.
• Any clinician communications or prescriptions relevant to the order.
• Bank or payment details only if requested for refund processing.

Common mistakes

Waiting until after dispatch

Many users expect an order can be cancelled after clinician approval or dispatch; medication already dispensed cannot be refunded or stopped once dispatched.

Assuming all products are refundable

Assuming sealed or prescription items are returnable leads to disappointment; check the Terms of Sale and product packaging before requesting returns.

Comparative recap

Key points side‑by‑side

How to use this recap

Use the table to compare what Numan states against general Indian consumer expectations so you know when to escalate a claim.

Keep records of communications and check promotion terms if your purchase included a guarantee.

After cancelling

Confirm cancellation

Check your account and email for confirmation that the subscription was paused or cancelled.

If you do not receive confirmation, contact support with your account details and cancellation request.

Useful links

• Numan help on cancelling or pausing: How do I cancel or pause my subscription?
• Numan Terms of Sale for refunds and dispatch rules: Terms of Sale
• Numan India terms and conditions: Nueman India Terms & Conditions

Address

Corporate address

Nueman Wellness LLP (registered corporate office in India):

#20, Urban Enclave Layout, Munnireddy Layout, Panathur, Bengaluru, Karnataka 560103, India

Contact options

For cancellation help or disputes, use your Numan account support channels or the Help Centre article linked above.

Keep your order references and evidence ready to speed up resolution. For legal or escalated consumer complaints, refer to local consumer protection authorities if needed.