Cancellation Numan: Easy Method

What is Numan

Overview

Numan is a digital health service focused on men's health, offering online consultations, prescriptions and treatment plans for issues such as hair loss, sexual health and other conditions.

How it delivers care

Patients complete online assessments and receive treatment plans; prescriptions are dispensed and medicines are shipped where appropriate under Numan's clinical processes.

How to cancel Numan

Cancel via App Store or Google Play

• If you subscribed through the App Store or Google Play, cancel the subscription in your device store to stop platform auto-renewals.
• Important: cancelling on the platform does not override Numan’s own dispensing, cancellation or refund policies; you must also follow Numan’s internal cancellation process. See guidance in independent write-ups for this caveat.
• Reference: Postclic: Cancel Numan

Cancel via Numan website or app

• Log in to your Numan account and go to the Treatments tab to choose “Pause” or “Suspend” for eligible treatments (weight-loss options).
• For testosterone replacement therapy (TRT) and some other treatments, contact Numan directly to pause or cancel - these cannot always be managed from the Treatments tab. Full process details: Numan Help: How do I cancel or pause my subscription?
• For commitment or prepaid packages read the terms before requesting cancellation because special rules may apply.

What happens when you cancel

Access and future orders

When you cancel a rolling subscription, future orders and payments are typically stopped once the cancellation is processed.

If cancelling only via the app store, platform billing may stop but Numan may still dispatch treatments unless you follow Numan’s internal cancellation steps.

Account, records and clinical notes

Cancellation does not automatically delete your account or clinical records; these remain governed by Numan’s privacy and data policies.

If you need data removed or have privacy concerns, contact Numan directly and refer to their published terms and policies.

Will I get a refund?

General refund rule

• Numan’s policy: no refunds once medication has been dispensed or dispatched due to safety and regulatory reasons. See full terms for details: Numan Terms of Sale.

Exceptions and special refunds

• Damaged, faulty or incorrectly delivered prescription treatments can be returned and refunded or replaced - claims must be made within specified windows (evidence may be required) and refunds are issued to the original payment method, typically within 4 - 5 working days.
• Non-medical products (excluding sealed items unsuitable for hygiene) can usually be returned within 14 days of delivery.
• Promotional guarantees (for example, certain blood-test refunds or hair-loss money-back guarantees) have strict eligibility, evidence and timing conditions; check the specific promotion terms before claiming.

Numan plans and pricing

Where to check prices

Numan’s plans, package options and current pricing are listed on the official website and may change over time.

Do not rely on third-party estimates

Do not rely on informal reports for current prices - always confirm package terms and prices on Numan’s official site: Numan Terms of Sale.

Your consumer rights in Singapore

Prescription medication and returns

Prescription medications are generally excluded from generic cooling-off rights for safety reasons; Numan’s no-refund-after-dispatch policy reflects standard safety regulations.

Always verify local rules and Numan’s specific terms before ordering prescription treatments in Singapore.

Non-medical products and promotions

For non-medical items, Numan offers a 14-day change-your-mind period for eligible items; sealed health/hygiene products are typically excluded unless faulty or misdescribed.

Promotional guarantees give additional consumer remedies but are subject to strict eligibility and time limits - read the promotional terms carefully.

Customer experiences

Positive feedback

Many users report strong customer service, clinician support and helpful communication, reflected in positive ratings on review platforms.

Trustpilot reviews commonly praise prompt support and caring staff responses for users who had smooth experiences.

Negative feedback

Some users report confusion around commitment packages and difficulty cancelling or getting clear responses from customer service.

Other complaints include slow consultation processing and app usability issues; review these experiences when deciding on commitment packages.

Documentation checklist

Essential items to prepare

• Account email and username used with Numan.
• Order number(s) and date(s) of shipment or invoice.
• Payment method and transaction reference for charged amounts.

Evidence for refunds or disputes

• Photos of damaged or incorrect items and the packaging, with delivery date visible.
• Screenshots of subscription terms, commitment length and any cancellation confirmation messages.
• Medical or prescription details if an issue relates to clinical care (keep clinical correspondence).

Common mistakes

Cancelling only in the app store

Many customers cancel the subscription in App Store/Google Play but assume that stops all shipments - this can be incorrect because Numan may still process dispenses unless you follow their internal cancellation steps.

Misunderstanding commitment packages

Packages advertised as “cancel anytime” can still have contractual commitment terms (3, 6 or 12 months) that affect refunds or pauses; always read the package terms before subscribing.

Comparative recap

Quick comparison table

After cancelling

What to check immediately

• Confirm cancellation with Numan in writing or within the app and keep screenshots or emails as proof.
• Monitor your bank or card statements for any unexpected charges and save transaction records for disputes.

Where to get help and more information

• Numan support and pause/cancellation guidance: Numan Help article.
• Terms, refund and return rules: Numan Terms of Sale.

Address

Headquarters

Numan Ltd, 50 Eastcastle Street, W1W 8EA, London, United Kingdom.

Notes about written notices

If you need to send formal correspondence or a written cancellation request, use the headquarters address above and retain proof of posting or delivery.