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Numan

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Numan Subscription | Postclic
Numan
Eastcastle Street 50
W1W 8EA London United Kingdom
help@numan.com
Cancellation of Numan contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Numan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Numan
Eastcastle Street 50
W1W 8EA London , United Kingdom
help@numan.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Numan. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Numan: Easy Method

What is Numan

Overview

Numan is a digital health service focused on men's health, offering online consultations, prescriptions and treatment plans for issues such as hair loss, sexual health and other conditions.

How it delivers care

Patients complete online assessments and receive treatment plans; prescriptions are dispensed and medicines are shipped where appropriate under Numan's clinical processes.

How to cancel Numan

Cancel via App Store or Google Play

  • If you subscribed through the App Store or Google Play, cancel the subscription in your device store to stop platform auto-renewals.
  • Important: cancelling on the platform does not override Numan’s own dispensing, cancellation or refund policies; you must also follow Numan’s internal cancellation process. See guidance in independent write-ups for this caveat.
  • Reference: Postclic: Cancel Numan

Cancel via Numan website or app

  • Log in to your Numan account and go to the Treatments tab to choose “Pause” or “Suspend” for eligible treatments (weight-loss options).
  • For testosterone replacement therapy (TRT) and some other treatments, contact Numan directly to pause or cancel - these cannot always be managed from the Treatments tab. Full process details: Numan Help: How do I cancel or pause my subscription?
  • For commitment or prepaid packages read the terms before requesting cancellation because special rules may apply.

What happens when you cancel

Access and future orders

When you cancel a rolling subscription, future orders and payments are typically stopped once the cancellation is processed.

If cancelling only via the app store, platform billing may stop but Numan may still dispatch treatments unless you follow Numan’s internal cancellation steps.

Account, records and clinical notes

Cancellation does not automatically delete your account or clinical records; these remain governed by Numan’s privacy and data policies.

If you need data removed or have privacy concerns, contact Numan directly and refer to their published terms and policies.

Will I get a refund?

General refund rule

  • Numan’s policy: no refunds once medication has been dispensed or dispatched due to safety and regulatory reasons. See full terms for details: Numan Terms of Sale.

Exceptions and special refunds

  • Damaged, faulty or incorrectly delivered prescription treatments can be returned and refunded or replaced - claims must be made within specified windows (evidence may be required) and refunds are issued to the original payment method, typically within 4 - 5 working days.
  • Non-medical products (excluding sealed items unsuitable for hygiene) can usually be returned within 14 days of delivery.
  • Promotional guarantees (for example, certain blood-test refunds or hair-loss money-back guarantees) have strict eligibility, evidence and timing conditions; check the specific promotion terms before claiming.

Numan plans and pricing

Where to check prices

Numan’s plans, package options and current pricing are listed on the official website and may change over time.

Do not rely on third-party estimates

Do not rely on informal reports for current prices - always confirm package terms and prices on Numan’s official site: Numan Terms of Sale.

Your consumer rights in Singapore

Prescription medication and returns

Prescription medications are generally excluded from generic cooling-off rights for safety reasons; Numan’s no-refund-after-dispatch policy reflects standard safety regulations.

Always verify local rules and Numan’s specific terms before ordering prescription treatments in Singapore.

Non-medical products and promotions

For non-medical items, Numan offers a 14-day change-your-mind period for eligible items; sealed health/hygiene products are typically excluded unless faulty or misdescribed.

Promotional guarantees give additional consumer remedies but are subject to strict eligibility and time limits - read the promotional terms carefully.

Customer experiences

Positive feedback

Many users report strong customer service, clinician support and helpful communication, reflected in positive ratings on review platforms.

Trustpilot reviews commonly praise prompt support and caring staff responses for users who had smooth experiences.

Negative feedback

Some users report confusion around commitment packages and difficulty cancelling or getting clear responses from customer service.

Other complaints include slow consultation processing and app usability issues; review these experiences when deciding on commitment packages.

Documentation checklist

Essential items to prepare

  • Account email and username used with Numan.
  • Order number(s) and date(s) of shipment or invoice.
  • Payment method and transaction reference for charged amounts.

Evidence for refunds or disputes

  • Photos of damaged or incorrect items and the packaging, with delivery date visible.
  • Screenshots of subscription terms, commitment length and any cancellation confirmation messages.
  • Medical or prescription details if an issue relates to clinical care (keep clinical correspondence).

Common mistakes

Cancelling only in the app store

Many customers cancel the subscription in App Store/Google Play but assume that stops all shipments - this can be incorrect because Numan may still process dispenses unless you follow their internal cancellation steps.

Misunderstanding commitment packages

Packages advertised as “cancel anytime” can still have contractual commitment terms (3, 6 or 12 months) that affect refunds or pauses; always read the package terms before subscribing.

Comparative recap

Quick comparison table

Channel Cancels platform auto-renewal? Requires Numan internal cancellation? Refund likely? Notes
App Store / Google Play Yes (platform) Yes - Platform stop does not replace Numan process Unlikely if medication already dispatched Also follow Numan’s cancellation steps: Postclic guide
Numan website / app (Treatments tab) No - stops future Numan orders when processed No, if processed here this is the primary method Depends on dispatch status and product type Some treatments (e.g. TRT) require direct contact: Numan Help
Prepaid / Commitment packages Varies by package Yes - special terms apply Pro-rata refunds possible for undelivered medication; commitments often non-cancellable Check the package terms in Numan’s Terms of Sale

After cancelling

What to check immediately

  • Confirm cancellation with Numan in writing or within the app and keep screenshots or emails as proof.
  • Monitor your bank or card statements for any unexpected charges and save transaction records for disputes.

Where to get help and more information

Address

Headquarters

Numan Ltd, 50 Eastcastle Street, W1W 8EA, London, United Kingdom.

Notes about written notices

If you need to send formal correspondence or a written cancellation request, use the headquarters address above and retain proof of posting or delivery.

FAQ

To cancel your Numan subscription via the app, log in to your account, go to the Treatments tab, and select 'Pause' or 'Suspend' for eligible treatments. Ensure you also follow Numan's internal cancellation process to stop future orders.

According to Numan's policy, no refunds are issued once medication has been dispatched due to safety reasons. If you believe you are eligible for a refund, check the specific terms related to your treatment and contact Numan directly.

Yes, but the cancellation terms may vary based on the package. It's important to review the specific terms outlined in Numan's Terms of Sale before proceeding with your cancellation.

Your clinical records will remain intact even after cancellation, as they are governed by Numan's privacy and data policies. If you wish to have your data removed, you must contact Numan directly.

To ensure your cancellation request is processed correctly, you can submit it in writing via email or registered postal mail. Always keep proof of your cancellation request for your records.