Cancellation Petlab Co: Easy Method

What is PetLab Co

Overview

PetLab Co is a health and wellness company that sells supplements and products for pet wellbeing, including probiotics, vitamins and dental care items.

The company offers both one‑time purchases and a subscription service that delivers recurring shipments to customers.

Core services

Key services include a subscription option for regular delivery and a returns policy for eligible items within a set window.

This guide focuses on how to cancel subscriptions and how returns/refunds work for customers in India.

How to cancel PetLab Co

Where to cancel

• Subscriptions must be canceled through the PetLab Co website Customer Account Portal.
• Cancellations via the App Store or Google Play will not stop PetLab Co subscriptions. For details see the help article: I need to cancel my subscription.

Step-by-step cancellation

• Sign in to your account at the PetLab Co website.
• Go to "Manage Subscription" or "Subscriptions" in your account portal.
• Select the subscription you want to cancel and choose "Cancel".
• Confirm cancellation and keep the confirmation email or screenshot for your records.
• Note: Orders that are already processed or shipping cannot be stopped once processed.

What happens when you cancel

Shipments and renewals

Cancelling stops future shipments and prevents further subscription renewals.

Shipments already processed or marked for dispatch cannot be halted by cancellation.

Account and data

Your PetLab Co account remains accessible for order history, receipts and support communications after cancellation.

Saved payment data may remain in your account unless you remove it manually.

Will I get a refund?

Standard return/refund policy

PetLab Co offers a 30‑day return policy from delivery for a full refund if the item is unopened and returned in original condition.

Returns require an RMA# (Return Merchandise Authorization) obtained before returning the product. See: How can I return my product?.

Refund process and exceptions

• Return shipping for approved returns is covered by PetLab Co when RMA is issued.
• Refunds are processed to the original payment method after the returned item is inspected; inspection can take up to two weeks.
• Full refunds apply to unopened, original‑condition items. Opened or used items may be subject to partial refund or rejection per inspection.
• There is no 14‑day automatic right specified - timely action within the 30‑day window is essential.

PetLab Co plans and pricing

Pricing table

Pricing notes

Prices above are based on Ubuy India listings for imported one‑time purchases and exclude shipping and customs charges.

PetLab Co does not list official India App Store INR subscription pricing in the verified sources used here.

Your consumer rights in India

Return window and timing

For PetLab Co purchases, the applicable return window is 30 days from delivery for eligible items, not 14 days.

Act promptly if you intend to return an unopened item to meet the 30‑day deadline.

Subscriptions and cancellation rights

• Consumers must cancel subscriptions via the PetLab Co website portal; cancelling in the App Store or Google Play will not stop PetLab Co shipments.
• Obtain and retain the RMA# before returning any product - returns without an RMA may be rejected.

Customer experiences

Positive feedback

Many customers report improvements in pet allergies, skin irritation, paw licking, dental health and coat condition after using PetLab Co products.

Positive experiences are commonly shared on review platforms. For examples see: Trustpilot - PetLab Co reviews.

Negative feedback

Recurring complaints include being signed up for subscriptions without clear consent and difficulty canceling through customer support channels.

Other issues reported are slow or unresponsive customer service and occasional order accuracy or delivery problems.

Documentation checklist

Before contacting support

• Account email and login details
• Order number(s) and delivery date
• Payment method used (last 4 digits)

For returns or disputes

• RMA number (must be obtained before return)
• Photos of the item and packaging if damaged or incorrect
• Proof of delivery and any correspondence with PetLab Co support

Common mistakes

Canceling in the wrong place

Many customers attempt to cancel via the App Store or Google Play. These do not stop PetLab Co subscriptions - use the website portal.

Missing the return rules

Not requesting an RMA before returning items or waiting past the 30‑day window are common mistakes that can lead to rejected returns.

Also, expecting a 14‑day return window may lead to missed deadlines - PetLab Co specifies 30 days.

Comparative recap

Quick policy comparison

How to minimise issues

Cancel via the website portal, request an RMA before returning any product, and save all confirmation emails and screenshots.

Monitor bank statements after cancellation or refund requests and allow inspection time for refunds to process.

After cancelling

Immediate steps

• Keep the cancellation confirmation email or screenshot for your records.
• Check upcoming orders in your account to confirm no future shipments are scheduled.

Help and return links

• How to cancel: I need to cancel my subscription
• Returns & refunds: How can I return my product?
• Additional guidance on canceling subscriptions: Postclic - cancel PetLab Co

Address

Headquarters

PetLab Co - US headquarters:

85th Floor, One World Trade Center, New York, NY 10007, United States

Notes on contact

The verified help articles linked above are the primary sources for cancellation and returns procedures; use them when initiating a cancellation or return.