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Cancellation Petlab Co: Easy Method
What is Petlab Co
Company overview
PetLab Co is a US-based pet health and wellness company that sells supplements, grooming items and tailored solutions for dogs and cats.
They operate a direct-to-consumer model with one‑time purchases and recurring subscription plans for repeat deliveries.
Service model
Subscriptions deliver products on a regular cadence and are managed through a customer account portal on the PetLab Co website.
Customer support and returns are handled by PetLab Co; product quality and service experiences vary among users.
How to cancel Petlab Co
Where to cancel
All subscription cancellations must be completed in the PetLab Co Customer Account Portal on their website.
Cancelling via the App Store or Google Play will not stop PetLab Co subscriptions.
Step-by-step cancellation
- Sign in to your account at PetLab Co on petlabco.com and open the Customer Account Portal.
- Go to "My Subscriptions".
- Select the subscription you want to change, click "Edit Subscription".
- Choose "I want to cancel" and follow the on‑screen prompts to confirm cancellation.
- Keep a copy (screenshot or confirmation ID) of the cancellation confirmation shown in the portal.
For full guidance see the official cancellation instructions: PetLab Co - how to cancel.
What happens when you cancel
Future orders and billing
Cancellation stops future orders that have not yet entered processing. If an order is already being prepared or shipped, it will still arrive.
Any future recurring charges should stop after successful cancellation; check your account and bank statements to confirm.
Account access and data
You will retain access to your account to view past orders and confirmations unless PetLab Co changes account access policies.
Keep copies of order numbers, confirmation emails and screenshots for your records after cancelling.
Will I get a refund?
Return-for-refund policy
PetLab Co offers a voluntary 30‑day return-for-refund policy for products returned unopened and in original condition.
This is a seller policy (not an automatic statutory right); it applies only if returns meet the stated conditions.
How refunds are processed
- Returns must be initiated by contacting PetLab Co support to obtain a Return Material Authorization (RMA).
- Without an RMA, refunds can be refused - always request and keep the RMA reference.
- Refunds are issued to the original payment method after inspection; processing may take up to two weeks.
See PetLab Co’s return details: PetLab Co - return policy.
Petlab Co plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features | Notes |
|---|---|---|---|---|
| Allergy & Immune Probiotic Dog Chews (30-chew pack) - imported via Ubuy SG | S$114.00 | One-time purchase | 30 soft chews, supports allergy & immune health, imported from USA | Importer/reseller price; shipping and customs additional |
Pricing notes
No direct Singapore pricing was found on the official PetLab Co site; the table shows the only explicit SGD price located via an importer/reseller.
Shipping, customs and reseller fees may apply and can change the final cost.
Your consumer rights in Singapore
Statutory cancellation and cooling-off
Singapore does not provide a universal 14‑day cooling-off right for online digital subscription services.
The Consumer Protection (Fair Trading) Act grants a 5‑day cancellation window only for certain regulated direct‑sales and timeshare contracts - usually not applicable to online subscriptions.
Defective goods and unsolicited charges
- “Lemon‑law” protections apply to defective physical goods: repair, replacement or refund remedies may be available within prescribed periods.
- If goods or services were billed without consent, they may be treated as unsolicited and consumers can pursue refunds; suppliers are generally required to refund within set timeframes in such cases.
For more detail on local consumer protections see: Consumer rights in Singapore - SingaporeLegalAdvice.
Customer experiences
Positive feedback
Many customers report improvements in pet health such as better digestion, skin condition and dental hygiene after using some PetLab Co products.
Users also praise product quality and the educational value of the company’s online content.
Negative feedback and recurring issues
- Frequent complaints about unwanted recurring charges and difficulty cancelling subscriptions.
- Delivery problems reported: missing items, delays, duplicate charges, or packages handled poorly.
- Some customers find customer service slow or overly automated, causing frustration when resolving subscription or delivery issues.
For broad consumer reviews see: PetLab Co reviews on Trustpilot.
Documentation checklist
Before contacting support
- Account email and username used for the subscription.
- Order number(s) and dates of charge or shipment.
- Screenshot of the subscription settings page showing the subscription and its status.
When asking for refunds or returns
- Save confirmation of the RMA (if provided) and any return shipping receipts.
- Keep photos of unopened product condition and original packaging where possible.
Common mistakes
Attempting to cancel in the App Store or Google Play
Example: A user cancels in Google Play thinking the subscription will stop, but PetLab Co continues billing because the subscription is managed on the company site.
Always cancel inside the PetLab Co account portal to ensure the subscription is terminated.
Not requesting an RMA for returns
Example: Returning an item without contacting support first can lead to refusal of the refund because no RMA was issued.
Contact PetLab Co support and obtain the RMA before shipping any returns.
Comparative recap
Quick comparison table
| Action | How to do it | Typical result | Refund possible? |
|---|---|---|---|
| Cancel subscription | Cancel via Customer Account Portal → My Subscriptions → Edit Subscription → I want to cancel | Stops future orders not yet processed; already shipped orders still arrive | No refund for future shipments; refund only if return conditions met |
| Return unopened product | Contact support to request RMA, return within 30 days in original condition | Product inspected, refund to original payment method after approval | Yes - subject to RMA and inspection (may take up to two weeks) |
| Dispute unauthorized charge | Contact PetLab Co support and your card issuer if billed without consent | Investigation by merchant and/or card issuer; possible refund if charge is unauthorized | Possible - depends on findings and timing |
How to choose next steps
If you only want to stop future deliveries, cancel the subscription in your account portal.
If you received an unopened product and want a refund, obtain an RMA and follow the return instructions within 30 days.
After cancelling
What to check immediately
- Save the portal cancellation confirmation and any confirmation email.
- Monitor your bank/card statements for any unexpected post‑cancellation charges.
Useful links
- How to cancel (official): PetLab Co cancellation instructions
- Return policy (official): PetLab Co return policy
- Consumer rights overview for Singapore: Consumer rights - SingaporeLegalAdvice
- Third‑party subscription management experiences: Postclic - PetLab Co cancellation guide
Address
Corporate address
PetLab Co (head office on record): 500 Yale Ave N, Seattle, Washington, 98109 US.
Notes about contacting
Use the account portal and official support channels on the PetLab Co website for subscription and return requests.
Keep written records of all communications and confirmations for any disputes or follow-up needs.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.