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Cancel PROVEN
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Proven service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Proven: Easy Method
What is Proven
Overview
Proven is a personalised skincare service that uses an individual’s skin concerns and environmental factors to create a tailored regimen. The service delivers customised products and recommendations directly to users.
Service model
Proven pairs AI-driven analysis with professional formulation and regular shipments or one-time service deliveries. Subscriptions and one-off orders are offered depending on user needs.
How to cancel Proven
Cancel within the initial window
- Contact Proven immediately if you believe the company is at fault (for example, a delay or human error).
- Cancellations by the client are allowed within 24 hours of order creation when the company is at fault.
Cancel after work has started or for non-response
- No refund after professional work has commenced or government fees have been paid.
- If the client fails to provide required documents or is unreachable for 30+ days, Proven may cancel the order and still claim payment for services rendered.
What happens when you cancel
Access and deliveries
When a cancellation is accepted within applicable limits, shipments and further professional work are stopped. Access to any ongoing personalised service or scheduled deliveries will be halted.
If a subscription was active, future renewals are stopped once cancellation is processed, subject to the company’s subscription terms.
Data and records
Proven will retain account and order records as required to complete billing, regulatory and internal record-keeping obligations.
Information related to your cancelled order may be kept to respond to disputes or meet legal requirements.
Will I get a refund?
General refund policy
Refund requests accepted within the 24-hour window may be processed in 2 - 3 working days. Refunds may be reduced by a 20% professional fee and any government fees already paid.
Exceptions and non-refundable items
- No refunds or credits for subscription services or unused subscription periods.
- No refund once the service is completed according to its scope.
- Delays or failures caused by the user (for example, not providing documents) or by force majeure (war, natural disasters) make refunds ineligible.
- If original requirements are changed within 24 hours, a credit note may be issued after deducting applicable professional and government fees; credit is usable for other services but cannot be withdrawn as cash.
Proven plans and pricing
How pricing is provided
Proven’s pricing varies by personalised formulation, product selection and subscription options. Specific prices are provided at checkout or after the skin assessment.
Contact for pricing
| Plan | 期間 | Price |
|---|---|---|
| Personalised regimen (subscription) | Contact for pricing | Contact for pricing |
| One-time formulation & product | Contact for pricing | Contact for pricing |
Your consumer rights in India
Cooling-off and refunds
The company’s policy does not mention an explicit 14-day cooling-off refund right. Refunds and cancellations are largely discretionary and bound by strict time limits and conditions.
For subscriptions, revocation must be communicated at least 30 days before the renewal date to avoid automatic renewal charges.
Practical steps to protect your rights
- Keep order confirmations, payment receipts and all correspondence.
- Raise cancellation and refund requests as early as possible - ideally within the 24-hour window when company fault applies.
- If you face issues, document response times and follow-up in writing to create a paper trail.
Customer experiences
Positive feedback themes
Customers commonly praise the personalised nature of the regimens and the convenience of home delivery. Users often find value in targeted product recommendations.
Negative feedback themes
Some customers report dissatisfaction with strict refund windows and limited refunds for subscriptions. Delays and communication gaps are occasionally cited as concerns.
Documentation checklist
Before requesting cancellation
- Order confirmation number and date of purchase.
- Proof of payment (payment receipt, bank/UPI transaction ID).
- Any correspondence with Proven support about delays or errors.
When asking for a refund or credit
- Clear statement of reason for cancellation and relevant timeline.
- Evidence of missing documents or attempted communication if the company claims non-response.
- Copies/screenshots of product condition if disputing delivery or workmanship.
Common mistakes
Missing the 24-hour window
A common error is assuming refunds are available beyond the strict 24-hour window for company-at-fault cancellations. Requests submitted after this window are often refused.
Assuming subscription refunds are available
Another frequent mistake is expecting refunds for unused subscription periods. Proven explicitly states no refunds or credits for subscription services.
Comparative recap
At-a-glance comparison
| Feature | Proven | Typical online skincare subscription | 期間 |
|---|---|---|---|
| Cancellation window for company fault | Allowed within 24 hours | Varies; often 24 - 48 hours | Per order |
| Refund processing time | 2 - 3 working days (if accepted) | Typically 3 - 14 days | Processing |
| Subscription refunds | No refunds or credits for unused periods | Varies; some offer pro-rata refunds | Subscription |
| Company-initiated cancellation for non-response | May cancel after 30+ days and claim payment for services rendered | Varies; many pause rather than claim full fees | 30+ days |
After cancelling
Next steps to follow
- Keep all confirmation emails and any refund or credit notices for your records.
- If a credit note is issued, note that it is usable only for other services and is not withdrawable.
Useful official link
Review the company’s official refund terms and starting point for disputes: Proven refund policy.
Address
Registered office
27 Mortimer Street, London, United Kingdom, W1T 3BL.
Contact note
For cancellation or refund issues, use the support or contact channels available in your account or on the official refund policy page linked above.