Cancellation Second Nature: Easy Method

What is Second Nature

Service overview

Second Nature is a subscription-based health and wellness service that provides an app-led weight-management programme with personalised coaching, nutrition plans and community support.

Who uses it

People join for structured habit change, weight loss coaching and, in some programmes, medication-supported treatment administered alongside the app.

How to cancel Second Nature

Cancel via the app (general users)

• Open the Second Nature app on iOS or Android.
• Go to Profile → Settings → Manage my subscription → Cancel my subscription.
• Cancellation date is the date you cancel via the app; follow on-screen prompts to confirm.

Special rules for medicated programmes and NHS/Vitality

• Medicated-supported programmes must be cancelled via the app; they cannot be cancelled by email or phone.
• If you joined through NHS or Vitality (non-medicated programmes), to fully close your account you should email [email protected].

What happens when you cancel

During the trial period

If you cancel before or during the 14-day trial (counting from your Monday programme start date), your subscription deactivates immediately.

You will not be charged and the programme access ends on cancellation during the trial.

After the trial period

After the 14-day trial, you may cancel at any time, but cancellation takes effect at the end of your current billing period.

No pro-rata refunds or account credits are issued for partially used billing periods after trial.

Will I get a refund?

Refunds during the trial

• Cancellations made before or during the 14-day trial qualify for a full refund.
• Refunds and immediate deactivation apply when the app cancellation procedure is followed during the trial.

Refunds after the trial

• No refunds or credits are provided for partially used billing periods once the trial has ended.
• If you believe a refund is due for an exceptional reason, contact support with evidence and request review.

Second Nature plans and pricing

Available plan entries

The following pricing items were reported by users in India; in-app prices have shown inconsistencies for some users.

Notes on accuracy

Reported in-app prices may vary or correct during checkout. If you see unexpected prices, check the app final price and contact support for clarification.

Your consumer rights in India

Practical rights and remedies

Under Indian consumer protection law you have the right to fair practices and to seek redress if a service is misrepresented or not delivered as agreed.

You may raise a complaint with the company, your payment provider, and, if unresolved, with local consumer fora or the Consumer Disputes Redressal Commission.

Suggested steps if problems arise

• Keep receipts, app screenshots and correspondence as evidence.
• Contact Second Nature support first and ask for written confirmation of cancellation and any refund decision.
• If not resolved, consider contacting your bank or card issuer to dispute unauthorised charges and file a complaint with consumer authorities.

Customer experiences

Positive feedback

Many users praise Second Nature for improving mindset and habits, helpful coaching, strong structure and a supportive community environment.

Negative feedback and common issues

• Complaints include limited recipe variety and app functionality problems.
• Some users report delays or impersonal customer service and issues with medication or delivery timing.
• There are reports of continuing payments through the billing period after cancelling and inconsistent in-app pricing displays.

Documentation checklist

What to collect before you cancel

• Order confirmation or receipt showing plan start date and charges.
• Screenshots of subscription settings and the cancellation flow in the app.
• Bank or card statements showing payments to Second Nature.

What to keep after you cancel

• Confirmation of cancellation from the app or support email.
• Any refund confirmation and transaction IDs for returned amounts.
• All correspondence with support for escalation purposes.

Common mistakes

Assuming email or phone will cancel medicated programmes

Users sometimes try to cancel medicated-supported programmes by email or phone, but these must be cancelled through the app. Doing otherwise can delay cancellation and refunds.

Expecting pro-rata refunds after trial

Another frequent error is assuming you will receive a partial refund after the trial. After the trial period ends, cancellations only stop future renewals; no prorated refunds are provided.

Comparative recap

Quick comparison of key elements

After cancelling

Immediate actions

• Save the app cancellation confirmation or take a screenshot for your records.
• Monitor your bank or card statement for any expected refund or final charge.

Where to get official help

• Second Nature cancellation policy: Cancellation policy for consumers (not NHS-referred members).
• To close accounts or for account-specific help: I wish to cancel my account.
• Company terms (general service and cooling-off details): Second Nature Behaviour terms.

Address

Support contact

Support email: [email protected].

Local address (reported)

Puretrop Fruits Limited, Gat No. 598/1 Janori‑Mohadi Road, Janori Village, Nasik 422206, Maharashtra, India.