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Cancellation Second Nature: Easy Method
What is Second Nature
Service overview
Second Nature is a subscription-based health and wellness programme offering personalised nutrition and coaching to support sustainable weight loss and habit change.
The service is delivered mainly via a mobile app and includes coaching, resources and behavioural tools on an ongoing subscription basis.
Subscription model
Access to coaching and app features requires an active subscription that renews at regular billing intervals.
Some pathways (for example NHS or corporate offers) may be set up differently from direct consumer subscriptions.
How to cancel Second Nature
Cancel inside the app (standard method)
- Open the Second Nature app and go to the Today page.
- Tap your Profile icon → Settings → Manage my subscription → Cancel my subscription.
- Follow the on-screen prompts to confirm cancellation.
Other pathways and support
- If you joined via NHS or another partner, cancellation steps may differ; some partner pathways require contacting support to close the account entirely.
- For details on partner-specific cancellation, see the article on account closure and contact options: I wish to cancel my account.
What happens when you cancel
Access after cancelling
Cancelling during the 14-day trial deactivates your subscription immediately and stops future charges.
For subscriptions after the trial, cancellation usually takes effect at the end of the current billing period, so you retain access until that date.
Billing and data
After cancellation you will not be billed for future periods beyond the effective cancellation date unless otherwise stated by your partner pathway.
Account data and progress are typically retained according to Second Nature's account policies; contact support if you need account closure or data removal.
Will I get a refund?
Trial-period refunds
If you cancel before or during the 14-day trial you will receive a full refund processed immediately with cancellation, according to Second Nature's consumer cancellation policy.
See the cancellation policy for confirmation: Cancellation policy for consumers.
After-trial and exceptions
No refunds or credits are issued for partially used billing periods after cancellation once the trial has ended.
Certain products or programme types (for example medication-supported pathways or hardware packages) may have specific refund or return rules; check your terms or contact support for those exceptions.
Second Nature plans and pricing
Why price details aren’t listed here
No official South African ZAR pricing was available in public listings at the time of this guide.
Pricing varies by country, promotion and partner pathway, so publicly available UK/IE prices may not apply in South Africa.
How to get current pricing
To confirm current plan prices for your region, open the app or contact Second Nature support through the app settings or help centre.
If you joined through a partner (NHS, employer, insurer), check your offer documentation for any special pricing.
| Plan | Price | Notes |
|---|---|---|
| Consumer subscription | Contact for pricing | Pricing varies by country and partner; confirm in-app or via support. |
| Partner / NHS / Corporate | Contact for pricing | May be provided via employer, insurer or NHS pathway. |
Your consumer rights in South Africa
Cooling-off and distance sales
South African consumers generally have protections under the Consumer Protection Act for distance-selling and a right to cancel in some circumstances.
Second Nature’s published policies appear to be defined under its UK/IE terms and do not include specific South African clauses.
Remedies for non-delivery or faults
If goods or services are not delivered or are faulty, South African consumers may have remedies under local law, including repair, replacement or refund where applicable.
Because Second Nature’s public terms do not explicitly reference South African law, contact Second Nature support if you need to assert local consumer rights.
Customer experiences
Positive feedback
Many users praise the app’s coaching, structure and support, noting helpful habit-change tools and weight-loss results.
Reviewers frequently describe the support as valuable and the app easy to navigate.
Negative feedback
Some customers report slow or unresponsive customer service, especially around refunds, medication deliveries and weekend support.
Complaints also include billing issues after cancellation and dissatisfaction with coaching formats or limited recipe options.
Documentation checklist
Essential items to have before contacting support
- Account email and user name used for the subscription.
- Subscription start date and, if applicable, the Monday programme start date for trial timing.
- Receipt, order number or payment reference for the subscription or any hardware purchase.
Additional useful evidence
- Screenshots of your subscription page showing status and renewals.
- Photos or serial numbers of any hardware (scales, tech packages) if you seek a return.
Common mistakes
Assuming uninstall = cancel
Uninstalling the app does not automatically cancel your subscription; you must follow the in-app cancellation steps or contact support.
Failing to cancel properly can lead to continued billing even if the app is removed from your device.
Expecting automatic refunds
After the trial period, cancellations generally do not trigger pro-rata refunds for the remaining billing period.
Assuming a partial refund will be issued can lead to surprise charges; check the cancellation policy before cancelling.
Comparative recap
Quick comparison of cancellation outcomes
This table summarises key differences between cancelling during trial, after trial, and via partner pathways.
How to read the table
Rows show typical outcomes; your experience may vary if you joined via a partner or special offer.
| Feature | Cancel during 14-day trial | Cancel after trial | Cancel via NHS / partner |
|---|---|---|---|
| Immediate deactivation | Yes - subscription deactivated immediately | No - access continues until end of billing period | Depends - may require support to close account |
| Refund | Full refund processed immediately | No pro-rata refunds for unused period | Depends on partner terms |
After cancelling
What to check next
Verify your subscription status in the app and keep confirmation of cancellation for your records.
Monitor your payment method for any unexpected charges and save receipts if you need to dispute billing.
Helpful links and support
See the main consumer cancellation policy: Cancellation policy for consumers.
If you need to fully close an account or have a partner pathway, read the account-closure guidance: I wish to cancel my account.
Address
Postal address
Second Nature
Scale Space, 58 Wood Ln, London W12 7RZ
Contact options
Use the app Settings → Manage my subscription to cancel or to access support options for your account.
For partner-specific queries (NHS, employer or insurer offers) follow the guidance in the account-closure help article linked above.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.