Cancellation Unicity: Easy Method

What is Unicity

Company overview

Unicity is a health and wellness company that sells nutritional supplements and related products through retail, membership and distributor channels.

Products are available as one-time purchases and via subscription or recurring orders in some markets.

Products and channels

Offerings include powders, sachets and functional beverages for weight management, energy and general nutrition.

Subscriptions and purchases can be made via the Unicity web account, and mobile-store purchases are managed through Apple App Store or Google Play.

How to cancel Unicity

Cancel via Web (Unicity account)

• Log into your Unicity account on the Unicity website.
• Go to "Subscriptions" or "Orders" in your account dashboard.
• Locate the active subscription or upcoming order, then choose the cancellation option.
• Submit the cancellation and note the confirmation number or screenshot the confirmation page.

Cancel via mobile app stores and offline agreements

• Apple App Store: Manage subscriptions in your device Settings > Apple ID > Subscriptions. Unicity cannot cancel App Store subscriptions for you.
• Google Play: Open the Google Play app > Menu > Subscriptions to cancel. Unicity cannot cancel Google Play subscriptions for you.
• Offline/Subscription Agreement: If you have a signed Subscription Agreement that specifies "Cancel", follow the agreement’s cancellation procedure and send any required written notice as specified in that agreement.

What happens when you cancel

Account access and services

After cancellation, you retain access to your Unicity account unless otherwise specified by Unicity policies.

Digital resources tied to active membership may remain accessible until the end of the paid period.

Orders, shipments and billing

Pending shipments already processed may still be dispatched after a cancellation request if it is received too close to the next shipment date.

If you request cancellation late, you may still be billed or receive the next scheduled shipment.

Personal data and records

Your account data and order history are kept according to Unicity’s data practices for customer support and compliance.

Keep copies of cancellation confirmations and correspondence for your records.

Will I get a refund?

Standard product returns

Most products (except Unimate and Balance) can be returned unused in original packaging within 60 days for a refund.

Refunds are equal to the purchase price minus any credits earned on that order and are limited to one refund per product formulation.

Feel Great product guarantee and special cases

Feel Great products have separate terms for Retail Customers/Members (not Distributors): 100% refund within 90 days if eligibility conditions are met (consistent use and ≥50% tracking via the Feel Great app) and returned unopened.

Alternatively, unopened Feel Great products may be returned within 15 days of delivery for a no-questions refund.

Platform purchases and statutory rights

Purchases made through the Apple App Store or Google Play are governed by Apple/Google refund policies; Unicity cannot process those refunds.

Statutory rights such as a 14-day withdrawal period apply where local law provides them; applicability depends on local regulations and is typically not India-specific.

Unicity plans and pricing

Retail pricing snapshot

Below are sample one-time retail prices found on Indian e-commerce listings in early 2026. Prices vary by vendor and may change.

How to use this table

Use the table to compare typical one-time purchase prices and product features. For current or subscription pricing, check your Unicity account or seller listings.

Your consumer rights in India

Right to return and refunds (India)

Indian consumers have protections under consumer protection laws; sellers must honour advertised return and refund policies unless exceptions apply.

Unicity’s published return windows and any exclusions (for example, one-time per formulation limits) should be followed when claiming a refund.

Distributor vs. retail customer differences

Feel Great guarantees and standard retail return policies apply to retail Customers/Members, not to Distributors.

Distributors must follow separate Distributor Policies & Procedures for cancellations, returns and commissions.

Platform purchases and statutory controls

App Store and Google Play purchases are subject to the platform’s refund processes and consumer protections available through those stores.

If you purchased via an app store, initiate refunds through the store rather than through Unicity customer service.

Customer experiences

Positive feedback summary

Some customers in India report benefits such as reduced sweet cravings and pleasant flavors for certain Balance variants.

Users have also praised product quality, responsive customer service and delivery in some summaries.

Negative feedback summary

Common complaints include inconsistent mixing or texture, taste dislikes, and some users reporting no noticeable benefit.

There are also broader criticisms noted elsewhere about price, aggressive follow-up, or dissatisfaction when seeking refunds.

Documentation checklist

What to collect before requesting cancellation or refund

• Order number and date of purchase or shipment.
• Account email or customer ID used with Unicity.
• Proof of payment (invoice, payment confirmation, or bank/UPI record).
• Photos of unopened product packaging if required for returns.
• Subscription agreement or written contract if cancellation is by agreement.

What to keep after submission

• Screenshot or PDF of cancellation confirmation and any reference number.
• Return tracking number and courier receipt when shipping product back.
• All correspondence with Unicity support until the matter is resolved.

Common mistakes

Timing errors

Waiting until the week of the next shipment can make cancellation ineffective; Unicity requires advance notice (see timing rules).

Late cancellations can result in being billed or receiving the next scheduled shipment despite your request.

Platform confusion and improper channel

Attempting to cancel App Store or Google Play subscriptions via Unicity support will not work; you must cancel through the respective store.

Another common mistake is returning products without following the specified packaging or proof-of-purchase requirements, which can delay refunds.

Comparative recap

Channel summary

The table below compares common cancellation channels, required notice and who handles refunds for each.

How to act quickly

Follow the correct channel for your purchase to avoid delays: web account for direct subscriptions, app store for mobile purchases.

After cancelling

Confirmations and follow-up

Check your email and account for a cancellation confirmation and keep the reference details for records.

If you do not receive confirmation, contact Unicity customer support and provide your order and account details.

Returning product and tracking refunds

If returning product, follow packaging instructions and obtain courier tracking for proof of return shipment.

Expect refunds to be processed according to the stated return policy; keep evidence of shipment and correspondence until the refund posts.

Address

Primary office (India)

Unicity corporate office (India): 9/1, Ulsoor Road, Bangalore - 560042, India.

Use this address for written correspondence unless instructed otherwise by Unicity customer service.

Other regional offices

Alternative addresses for Delhi and Hyderabad may exist; contact Unicity directly to confirm the correct office for your request.

When sending cancellations or returns by post, use tracked delivery and retain proof of dispatch.