Cancellation Unicity: Easy Method

What is Unicity

Company overview

Unicity is a health and wellness company that sells nutritional supplements and related products through retail and membership channels.

The brand operates internationally and offers one-time purchases and subscription-style orders for nutritional bundles and single products.

Products and distribution

Products include probiotics, fiber blends, collagen mixes, energy supplements and combo bundles marketed for general wellness.

Distribution uses online accounts and independent representatives; some public discussion also references multi-level marketing (MLM) distribution models.

How to cancel Unicity

Cancel via Web / Unicity account

• Log into your Unicity account and go to Subscriptions or Orders.
• Locate the active subscription or scheduled order and choose the cancellation option.
• Alternatively, send a written "Cancel" request to Customer Service at least 10 business days before the next shipment (registered mail recommended).
• Reference: a summary of these methods is available at Postclic.

Cancel via mobile stores (iOS and Google Play)

• Apple App Store (iOS): If billed through Apple, cancel via your Apple ID > Subscriptions in the device Settings; Unicity cannot cancel App Store subscriptions for you.
• Google Play: If billed through Google Play, cancel via the Subscriptions section in the Google Play app; Unicity does not control Google Play billing.
• For store-billed subscriptions, always confirm cancellation inside the store account to stop future billing.

What happens when you cancel

Access and fulfilment

After cancellation, scheduled future shipments are typically stopped; any order already processed or shipped may still be delivered.

If an order has shipped before cancellation, return or refund rules apply as described in Unicity's returns policy.

Renewal, billing and account data

Automatic renewals should cease after a successful cancellation, but verify by checking your account and billing statements.

Account data generally remains unless you request account closure; keep copies of cancellation confirmations and transaction records.

Will I get a refund?

Standard product refund rules

• Most unused products may be returned within 60 days of purchase (one time per formulation) for a refund of the original purchase price, less any credits earned.
• Refunds are subject to Unicity's returns policy and may exclude shipping and third-party fees.
• Source: Unicity Returns Policy (official).

Feel Great Guarantee and statutory withdrawal

• Feel Great Guarantee: Customers and Members (non-Distributors) can return Feel Great products within 90 days for a full refund if they have ≥50% tracking compliance in the app.
• Alternatively, unopened Feel Great products may be returned within 15 days of delivery for a no-questions-asked refund.
• Statutory right of withdrawal (example from policy): customers in jurisdictions with such rights may cancel within 14 days of receipt for full reimbursement, provided products are returned.

Unicity plans and pricing

Retail pricing examples (Singapore)

The table below lists recent one-time retail prices from Singapore-based sellers for common Unicity products and bundles.

Price list

Your consumer rights in Singapore

Legal protections

Singapore consumers are protected by the Consumer Protection (Fair Trading) Act, which covers unfair practices and misleading representations.

Specific refund or withdrawal rights can depend on the seller, the distribution channel, and whether a purchase was made through an independent distributor.

Practical steps if you have a dispute

• Keep receipts, order confirmations and any communication with the seller or distributor.
• If a distributor refuses an agreed refund, document the refusal and consider contacting the retailer or seeking advice under the Consumer Protection framework.
• Note: some members of the public in Singapore have raised concerns online about MLM models and refund limitations through distributors.

Customer experiences

Positive feedback

Some customers praise local Unicity outlets (for example, Suntec City) for friendly staff, convenient locations and supportive meetings.

Products such as Bios Life and various Unicity ranges are regularly mentioned positively in retail summaries.

Negative feedback

There are personal reports of limited benefit from some products after sustained use; one anonymous user reported feeling bloated and not seeing expected results.

Online discussions also raise concerns about refunds and distributor handling; keep these mixed experiences in mind when purchasing.

Documentation checklist

What to gather before cancelling

• Account username / email and order number(s).
• Proof of purchase: invoice, credit card statement or receipt.
• Shipment details: delivery date and tracking number if available.

What to include with written cancellation or returns

• A clear written "Cancel" statement, dated and signed, if sending by post.
• Photo evidence for product condition (opened/unopened) when claiming returns under guarantees.
• Proof of registered mail or delivery if you send a written cancellation to Customer Service.

Common mistakes

Timing and notice errors

Waiting until too close to the next shipment is a frequent mistake; web cancellations or written notices should meet the notice period (e.g., at least 10 business days before the next shipment).

For store-billed subscriptions, failing to cancel inside Apple or Google Play can result in continued billing despite contacting the merchant.

Missing documentation and misunderstanding policies

Not keeping receipts, order numbers or photos often delays refunds or returns processing.

Misunderstanding the difference between distributor-sold orders and company-fulfilled orders can also cause confusion about where to request refunds.

Comparative recap

Quick comparison of cancellation channels

The table below summarises how cancellation works across main channels and the typical notice periods and refund control.

Channel comparison

After cancelling

Confirmations to expect

After cancelling, expect an on-screen confirmation and ideally an email confirmation from Unicity or the store used to bill you.

If you do not receive confirmation, follow up and retain proof of the cancellation attempt.

Useful links and follow-up

• Unicity Returns Policy (official): https://www.unicity.com/pol/en/returns-policy
• Summary of cancellation methods: Postclic - how to cancel Unicity

Address

Primary office (for correspondence)

3 Temasek Boulevard #01-351 Suntec City Mall (West Wing), Singapore 038983

Notes on visiting or mailing

There is no separate cancellation-only address published; using the main office address or the web account route is recommended for cancellations.

If sending written cancellation by post, use registered mail and keep proof of postage and tracking information.