Cancellation Activ8Me: Easy Method

What is Activ8Me

Service overview

Activ8Me is a subscription-based health and fitness service that provides digital coaching, workouts, nutrition plans and tracking via apps and web access.

The service is offered through the Active8me platform and via mobile app stores, with paid plans and one-off programs available.

How subscriptions are delivered

Subscriptions may be purchased directly on the Active8me website, through the iOS App Store, or via Google Play / WebApp and Android channels.

Cancellation and billing controls depend on the platform used for the original purchase.

How to cancel Activ8Me

Cancel if you subscribed on the Active8me website (Web)

• Email [email protected] requesting cancellation and include your account email and subscription details.
• Mention the date you want cancellation to take effect and include any order or invoice numbers if available.
• Allow up to 48 hours for the cancellation to be finalised, as noted in the official FAQ.

Cancel if you subscribed via iOS (App Store)

• Open your Apple ID / iTunes & App Store settings on your iPhone or iPad.
• Locate Subscriptions, find the Active8me subscription and cancel renewal there; Apple handles billing and renewals.

Cancel if you subscribed via Google Play / WebApp & Android

• Log in to your account on the WebApp or open Google Play where the purchase was made.
• Go to "Manage My Account" to view subscription options and update or cancel your subscription as available.
• Note: the public FAQ provides guidance to go to "Manage My Account" but does not give a step-by-step cancel flow for every Android/Play case.

What happens when you cancel

Access after cancellation

Cancellation normally stops future recurring payments but typically leaves you with access for the remainder of the paid billing period.

Retention of progress, data or account content after access ends is not specified publicly; export or save important data beforehand.

Billing and processing time

Web cancellations via support email may take up to 48 hours to be finalised according to the official FAQ.

App-store cancellations are processed by Apple or Google and may take effect according to their billing cycles and policies.

Will I get a refund?

Official refund policy (what is stated)

Active8me states there are no refunds for past payments if you have already had access to site content.

Cancellation will stop future recurring payments but will not usually refund payments already used to provide access.

Possible exceptions and next steps

• If you believe a charge was incorrect or unauthorised, contact [email protected] and keep receipts and screenshots.
• For iOS/Android purchases, you may also contact Apple or Google Play support about billing disputes made through their platforms.
• Statutory consumer rights may apply in your jurisdiction (see next section); consider seeking official guidance if you believe you have a legal refund right.

Activ8Me plans and pricing

Pricing summary (approximate INR conversion)

The app uses SGD-based pricing; below are approximate conversions to INR from the publicly listed SGD prices.

Actual INR amounts may vary by platform and country-specific pricing; contact support or check your app store for exact charges.

Your consumer rights in India

Statutory rights overview

Indian law (e.g., the Consumer Protection Act, 2019 and E-commerce Rules) provides consumer protections that can apply to digital goods and services.

There is no explicit statement in Active8me’s public policy about the 14-day cooling-off or withdrawal rights for India.

What you can do in India

• Keep receipts, confirmation emails and screenshots of the service and payments.
• If you have a dispute, raise it first with [email protected] and document responses.
• If unresolved, consider filing a complaint with local consumer protection authorities or seeking legal advice about statutory rights for digital content.

Customer experiences

Public feedback summary

There are mixed public impressions about Activ8Me and related employee reviews available online; direct user review collections were not included in the official FAQ.

Because reviews vary by platform and time, results may differ between web, iOS and Android users.

Where to read more

• Official FAQ page for product and support details: Active8me FAQ.
• Some public employment and review pages exist, for example: Glassdoor reviews.

Documentation checklist

What to gather before contacting support

• Account email and username used for the subscription.
• Order number, invoice, or app-store receipt showing the charge.
• Dates of purchase, renewal and expected billing cycle.

Evidence to include

• Screenshots of the subscription page or proof of access to content.
• Any prior correspondence with support and timestamps.
• Device/platform details (iOS, Android, Web) and app version if relevant.

Common mistakes

Platform confusion

A common error is attempting to cancel in the wrong place: an App Store subscription must be cancelled via Apple, not via the web support email.

Similarly, cancelling by emailing support may not stop an App Store or Google Play recurring charge.

Missing evidence and timing

Users sometimes lack receipts or timestamps when disputing charges; collect these before contacting support or stores.

Waiting until after a renewal date can mean a new charge is processed; cancel before the next billing date to avoid an unwanted renewal.

Comparative recap

Quick comparison of cancellation routes

The table below summarises cancellation method, refund likelihood, processing time and key notes for each purchase route.

After cancelling

What to monitor

Check for a cancellation confirmation email and verify your next billing statement to ensure no further charges occur.

If you were charged incorrectly after cancellation, save proof and contact support immediately.

Helpful links and contacts

• Active8me official FAQ and support: https://www.active8me.com/faq/
• Support email for cancellations and queries: [email protected]

Address

Customer Care Centre (head office)

Activ8Me Customer Care Centre, Complaints Department

279 Dundas Street, Preston VIC 3072, Australia

Support contact

Email: [email protected]

For platform-specific billing (Apple / Google), contact Apple or Google Play support through their official channels for purchase disputes.