Cancellation Kinetic: Simple Process

What is Kinetic

Overview

Kinetic is a brand that includes digital subscription services (Kinetic Mobi) and Kinetic Green electric vehicle bookings in India. The guide below focuses on cancellation and refund procedures for those services.

Scope

This guide covers how to cancel Kinetic Mobi subscriptions and Kinetic Green booking orders, refund rules, consumer rights in India, and practical next steps after cancellation.

How to cancel Kinetic

Kinetic Mobi (mobile app / subscription)

• By email: send a clear cancellation request from the account email to the support address used at sign-up (keep a copy).
• By telephone: call Kinetic support number associated with your account and request cancellation; note the cancellation reference.
• Online: sign in to your Kinetic Mobi account and use Account Settings > Subscription > Cancel.
• Live chat: use the in-app or website live chat to request cancellation and save the chat transcript.

Kinetic Green (India EV booking)

• Via website: log into the booking portal and use the Booking Cancellation tab to submit the cancellation.
• Booking conditions: cancellations within 90 days of booking are free if full payment was made and delivery not taken.
• If payment not completed within 90 days, the booking may be auto-cancelled without refund; check your booking status promptly.

What happens when you cancel

Access and service period

For Kinetic Mobi subscriptions, cancellations take effect at the end of the current billing period.

You retain access until that date; the subscription will not renew after the effective end date.

Bookings and delivery

For Kinetic Green bookings, cancellation prevents further processing and delivery if done before delivery is taken.

If delivery has been completed, standard vehicle return or warranty policies will apply rather than a booking refund.

Will I get a refund?

Kinetic Mobi refund rules

• 14-day cooling-off: full refund if you cancel within 14 days of registration.
• After 14 days: no prorated refunds for unused time; sales are final after the cooling-off period.
• 7-day PayPal trial: there is a 7-day free trial; cancel at least 48 hours before trial end to avoid charges.

Kinetic Green refund rules (India)

• Free cancellation within 90 days: refunds processed within 7 working days via the original payment mode if full payment was made and delivery not taken.
• No refund if payment not completed within 90 days: the booking may be auto-cancelled without refund.
• Keep proof of payment and cancellation timestamps to support any refund claim.

Kinetic plans and pricing

Pricing summary

The table below lists verified ex-showroom pricing for Kinetic electric scooter models available in India. These are one-time vehicle purchase prices.

Notes on app subscriptions

No verified INR subscription price for a Kinetic app was located. App-based subscriptions may be listed in USD on external stores; confirm the local price in your app store.

Your consumer rights in India

Cooling-off and refunds

Kinetic Mobi offers a 14-day cooling-off full refund which mirrors common consumer protection expectations for digital subscriptions.

Exercise this right promptly if you change your mind within the stated period.

Booking and warranty issues

• Kinetic Green provides a 90-day cancellation window for bookings with refund timelines stated (refund within 7 working days where eligible).
• Recurring complaints about product specs or aftersales may be pursued under Indian consumer protection laws for false claims or deficient service.

Customer experiences

Positive feedback

• Several users praised models such as the E Luna for range, build, suspension, luggage capacity and warranty, and reported recommending the vehicle to friends.
• Dealers in some regions received compliments for friendly staff, helpful service, and extras (gifts, helmet) at purchase.

Negative feedback

• Complaints include poor build quality, weak road handling, long charging times, and actual battery range lower than claimed on certain models.
• Some users reported unresolved warranty complaints and dissatisfaction with service or claims handling.

Documentation checklist

For subscription cancellations

• Account email and username used to register the service.
• Proof of purchase or subscription receipt (transaction ID, date).
• Cancellation confirmation (email, chat transcript, cancellation reference).

For booking cancellations and refunds

• Booking ID and date of booking.
• Proof of full payment (transaction receipts) if claiming a refund within 90 days.
• Photocopy of ID used for the booking and any correspondence with dealer/support.

Common mistakes

Missing cancellation windows

Many consumers miss the 14-day cooling-off window for subscriptions or the 90-day window for Kinetic Green bookings.

Example: waiting until after the billing cycle ends and expecting a prorated refund - Kinetic Mobi does not offer prorated refunds after the cooling-off period.

Poor record-keeping

Failing to save receipts, emails, chat transcripts, or cancellation references slows refunds or dispute resolution.

Example: calling support without recording the cancellation reference can make it hard to prove you cancelled in time for a refund.

Comparative recap

At-a-glance comparison

The table below summarizes cancellation and refund differences between Kinetic Mobi subscription services and Kinetic Green bookings in India.

How to use this table

Use the rows to quickly check deadlines, refund eligibility, and key actions to take before cancelling.

After cancelling

What to check immediately

• Save cancellation confirmation and any reference number received from support.
• Monitor your payment method for any refund credit within the stated timeframe (7 working days for Kinetic Green; check Kinetic Mobi refund timing for cooling-off cases).

Further steps if refund or service issues persist

• Gather all documentation (receipts, chats, emails) and contact Kinetic support again with the reference number.
• If unresolved, consider raising a formal grievance with the dealer or using consumer redressal options available in India.

Address

Registered office

D‑1 Block, Plot No. 18/2, MIDC Chinchwad, Pune 411019, Maharashtra, India

Notes

Use the registered office address for formal communications when no other cancellation address is provided. Always send cancellations from the account-holder’s verified contact method and keep proof of dispatch.