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Cancel ETISALAT
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Etisalat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Etisalat: Easy Method
What is Etisalat
Overview
Etisalat is a telecommunications provider offering mobile, data, and broadband services primarily in the UAE and other markets. It sells prepaid and postpaid plans, add‑on packs, roaming bundles and home broadband services.
Presence in India
Etisalat's branded operations in India (Etisalat DB Telecom Private Limited) have been wound down and are under liquidation. For live service management and cancellations you will generally deal with Etisalat UAE channels.
How to cancel Etisalat
General approach
Cancellation methods depend on the service type (prepaid pack, subscription add‑on, postpaid, or broadband). Use the provider channel that sold or manages the service.
Step-by-step cancellation options
- Prepaid one‑time packs/roaming: Do not purchase if you may want to cancel - these cannot be unsubscribed after purchase. See Etisalat roaming guidance: Roaming pack cancellation info.
- Ongoing subscriptions (e.g., Connect Pass): Cancel via the My Etisalat UAE app, self‑care portal, store visit, or contact centre. Monthly charges normally continue until the end of the billing term. See terms: Connect Pass terms.
- Postpaid plans: Collect account/ID details, call Etisalat customer service (use the official UAE contact numbers) or visit a store, settle outstanding bills or exit charges, and request written confirmation/final invoice. Consumer guidance examples: Cancellation checklist.
- Home broadband (eLife): Notify customer care, or visit a branch in person if required; request cancellation confirmation and final billing. See suggested process: Broadband cancellation guide.
What happens when you cancel
Service access
Access typically ends either immediately or at the end of the current billing period, depending on the product terms.
For subscriptions with a paid period remaining, charges commonly continue until the end of that term.
Renewals and billing
Auto‑renewal subscriptions must be cancelled before the next renewal to avoid another charge.
For postpaid accounts you should receive a final invoice and written confirmation after settlement; keep these for disputes.
Will I get a refund?
Standard telecom refund position
Etisalat’s telecom services generally do not offer a 14‑day cooling‑off refund right or refunds for prepaid top‑ups and one‑time packs.
Prepaid top‑ups and one‑time roaming/bundle purchases are normally non‑refundable once bought.
Exceptions and special cases
- Certain product closures or special automated refunds (example: Internet Calling Plans renewals after June 24, 2025) were handled with automatic refunds - check official closure notices for details: ICP closure notice.
- Non-telecom digital services may have separate return/refund terms; read those product terms carefully.
Etisalat plans and pricing
International call packages (sample)
Below are representative Etisalat international calling packages (UAE to India) expressed in INR equivalents based on AED→INR conversion noted for 2024/2025.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| 30 min (Daily) | ₹116.50 | 24 Hours | 30 minutes calling to all India networks |
| 200 min (Weekly) | ₹582.50 | 7 Days | 200 minutes calling to all India networks |
| 500 min (Monthly) | ₹1,141.70 | 28 Days | 500 minutes calling to all India networks |
| 1000 min (Monthly) | ₹1,840.70 | 28 Days | 1000 minutes calling to all India networks |
| 2000 min (Monthly) | ₹2,306.70 | 28 Days | 2000 minutes calling to all India networks |
Your consumer rights in India
Right to accurate billing and documentation
Indian consumers have the right to receive clear, itemised bills and written confirmation when a service is cancelled.
Keep final invoices and confirmation emails as proof if you need to escalate.
Escalation and dispute resolution
- If you cannot resolve billing or cancellation issues with the operator, you may escalate to TRAI or the relevant consumer redressal forums in India.
- For contractual or liquidation issues related to Etisalat’s former India entity, seek local legal or consumer advice; retain all communication records.
Customer experiences
Common complaints
Public reviews and forums report recurring issues such as billing disputes, difficulties obtaining refunds, and challenges cancelling some products through automated channels.
Users on review platforms and discussion forums often describe long resolution times and needing regulator escalation in some cases.
Positive and neutral notes
Where customers have succeeded, common factors include escalating to a supervisor, visiting a service centre in person, and keeping written records of requests.
For some product closures Etisalat issued automatic refunds or specific guidance - always check official notices for such exceptions.
Documentation checklist
Required identity and account details
- Account number or mobile number linked to the service
- Government ID copy (as required by the operator)
- Customer name and registered contact details
Cancellation proof to obtain and keep
- Written cancellation confirmation (email or printed)
- Final invoice and receipt of any exit payments
- Reference/case number from customer service or chat transcript
Common mistakes
Purchasing non‑refundable packs
Buying one‑time roaming bundles or prepaid top‑ups without confirming refundability leads to disappointment - many are non‑refundable.
Always confirm cancellation/ refund rules before purchase for roaming and add‑ons.
Not keeping records
Failing to get written confirmation or a final invoice makes disputes difficult to resolve.
Always request and save a cancellation reference and final bill.
Comparative recap
Quick comparison of product types
The table below summarises cancellation and refund likelihood across common Etisalat product types.
Comparison table
| Service | Cancellation after purchase | Refund policy | Best contact method |
|---|---|---|---|
| Roaming packs (weekly/one‑time) | No - must cancel before purchase | Generally non‑refundable | Check product terms online; customer care before purchase (roaming info) |
| Ongoing subscriptions (e.g., Connect Pass) | Yes - can be cancelled anytime | No refund for unused period; charges may apply until term end | My Etisalat UAE app, portal, store, or contact centre (terms) |
| Prepaid top‑ups / one‑time packs | No - purchase is final | Non‑refundable in most cases | Review terms before purchase; contact care for exceptions |
| Postpaid plans | Yes - subject to exit charges and settling dues | Final billing after settlement; refunds rare | Call customer service or visit a store; obtain final invoice |
| Home broadband (eLife) | Yes - follow provider cancellation process | Depends on contract; request final invoice | Customer care or branch visit; get written confirmation (guide) |
After cancelling
What to do immediately
Obtain and save written cancellation confirmation and the final invoice. Check your bank/card statements for any unexpected charges.
If charges continue after confirmed cancellation, escalate with the provider and keep records for regulator complaints.
Helpful official links
- Roaming cancellation information (Etisalat)
- Connect Pass terms & cancellation (Etisalat)
- Internet Calling Plans (ICP) closure notice
Address
Local contact address
7th & 8th Floor, Techniplex, Near Veer Savarkar Flyover, Goregaon (West), Mumbai, Maharashtra 400062, India
Notes about contacting
Because Etisalat’s India operations were wound down, for active account management or cancellations you will most often need to use Etisalat UAE support channels or local customer care guidance supplied at the time of service.