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Cancel ROAM
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Roam service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Roam: Easy Method
What is Roam
Overview
Roam is a retail service operating in India that sells mobile-related products and subscriptions through the Roam Everywhere India retail site.
The service offers online ordering, in-app purchases and various paid plans; cancellation and return rules are set by Roam Everywhere's India policy.
Scope
This guide covers how to cancel orders, refund and return rules, consumer rights in India, and practical steps to follow when a purchase needs to be cancelled or returned.
It is written for customers in India using the Roam Everywhere retail site or related in‑app purchases denominated in INR.
How to cancel Roam
Eligibility
Orders can only be cancelled while their status is "Unfulfilled".
If an order status shows anything other than "Unfulfilled", cancellation through the standard process is not allowed.
Steps to cancel
- Email cs@roameverywhere.com with the subject line: "Cancellation request".
- Include your full customer name and the order number in the email body.
- Wait for confirmation from customer service that the cancellation is accepted.
- Do not assume cancellation until you receive explicit confirmation from Roam Everywhere.
Timing and follow-up
Act as soon as possible after placing the order; cancellations are time‑sensitive and depend on fulfilment status.
If you do not receive confirmation within a reasonable time, follow up using the same email address and retain copies of all correspondence.
What happens when you cancel
Order processing and access
If cancellation is accepted while the order is "Unfulfilled", Roam will stop processing or shipping that order.
For digital or subscription items, cancellation may prevent activation or future billing depending on fulfilment and activation status.
Billing and renewals
If the cancellation is confirmed, Roam will initiate refund processing where eligible; billing for future renewals should cease.
Keep an eye on your payment method statements for the refund transaction and any residual charges.
Will I get a refund?
Cancellations
If you cancel in time (i.e., while status is "Unfulfilled") and Roam confirms the cancellation, a refund will be issued to the original payment method.
Refunds for accepted cancellations are processed within 14 business days after Roam confirms the cancellation.
Returns, exchanges and defects
- No refunds for returns unless the item is defective or damaged; standard practice is to offer exchanges instead of refunds.
- Exchanges or return requests must be made within 14 days of delivery; items must be unused, unwashed, in original packaging with tags.
- Final sale or discounted items are non‑returnable.
- If a return is accepted for a defect, refunds are issued to the same payment method within 14 business days after Roam accepts the returned item.
- Return shipping costs are the customer’s responsibility; original shipping fees are not refunded.
- If a free gift was included with the order, its value may be deducted from any refund if it is not returned.
Roam plans and pricing
Available plans
The following INR pricing is available for the Roam Around - Plan Trips AI iOS app and related in‑app purchases where listed.
Prices shown are one‑time purchases or recurring periods as specified by each plan.
Notes on pricing
INR pricing applies to in‑app purchases; other Roam services (API/service) may use different currencies.
Verify the final price and tax/shipping components at checkout before completing a purchase.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| 10 Tokens | ₹199 | One-time | 10 Tokens |
| 50 + 5 Tokens | ₹999 | One-time | 55 Tokens (bonus included) |
| Premium for a week | ₹199 | Weekly | Premium features for one week |
| Premium for a month | ₹299 | Monthly | Premium features for one month |
| Premium for 6 months | ₹1,299 | 6 months | Premium features for six months |
| Premium for a year | ₹1,999 | Annual | Premium features for one year |
| 100 + 20 Tokens | ₹1,999 | One-time | 120 Tokens (bonus included) |
| Unlimited Tokens | ₹9,900 | One-time | Unlimited Tokens |
Your consumer rights in India
Key legal rights
Under Indian consumer protection principles, you are entitled to clear information about cancellation, refund and return policies before purchase.
Businesses must honour eligible cancellations and returns and provide remedies for defective or misdescribed products.
Remedies and escalation
If goods are defective or not as described, you have the right to repair, replacement, or refund depending on the case.
If delivery is not made within the promised time, you may cancel and seek a prompt refund; persistent failures may be escalated to consumer grievance forums.
Customer experiences
Positive feedback
Some customers report an easy‑to‑use website, smooth payment experience, and timely delivery of goods.
These positive reports reflect successful orders and straightforward interactions with the platform.
Reported issues
Other customers report problems such as unfulfilled orders, slow or no replies to emails, and non‑delivery after payment.
There are also complaints about delayed subscription items and challenges obtaining refunds or responses in some cases.
Documentation checklist
What to include in your cancellation email
- Your full name as used on the order.
- The order number and date of purchase.
- Clear subject line: "Cancellation request".
- A concise reason for cancellation and any supporting details.
What to prepare for returns or defects
- Original invoice or order confirmation and proof of delivery.
- Photographs showing damage or defect (if applicable).
- Original packaging, tags and unused condition for exchanges.
- Keep records of all correspondence with Roam customer service.
Common mistakes
Before cancelling
Waiting too long: attempting cancellation after the order has moved beyond "Unfulfilled" is a frequent error.
Not using the required subject line or omitting the order number can delay processing; follow the exact email requirements.
When returning items
Sending back items that are used, washed or without original tags may make them ineligible for exchange or refund.
Assuming shipping fees are refundable is a common misunderstanding - return and original shipping costs are generally non‑refundable.
Comparative recap
Quick comparison
| Feature | Roam Everywhere (India retail site) | Typical India e‑commerce platform |
|---|---|---|
| Cancellation window | Only while order status is "Unfulfilled" | Varies; many allow cancellations before shipping |
| Refund on cancellation | Refund to original payment method within 14 business days after confirmation | Often refunds within a few days to weeks depending on payment method |
| Returns for non‑defective items | No refunds; exchanges only (14‑day request window) | Many platforms offer returns/refunds within a set window (7 - 14 days) |
| Returns for defective items | Refund or exchange possible; refund processed within 14 business days after acceptance | Repair/replacement/refund options typically available |
| Contact method for cancellation | Email cs@roameverywhere.com with subject "Cancellation request" | Varies: in‑site chat, email, phone or helpdesk forms |
Takeaway
Roam's policies are stricter on cancellations (must be "Unfulfilled") and lean toward exchanges rather than refunds for non‑defective returns.
Compare timelines and contact methods before purchase to avoid surprises.
After cancelling
What to expect next
Wait for an email confirmation from Roam that your cancellation request was accepted; only then will refund processing begin if eligible.
Refunds for accepted cancellations are processed to the original payment method within 14 business days after confirmation.
If you do not receive a refund
Check bank/card statements, then follow up by replying to your cancellation confirmation email or resend details to cs@roameverywhere.com.
If you cannot resolve the issue with Roam, document all communication and consider escalating to your payment provider or filing a complaint with consumer grievance channels.
Address
Registered address
59 A, K Pocket, Sheikh Sarai Phase II, New Delhi 110017, India.
Use this address for formal postal communication if required, and include order details in any mailed correspondence.
How to contact by post
When sending postal communication, include your full name, order number, date of purchase, and copies of invoices or screenshots of correspondence.
Keep proof of posting and consider registered or courier services that provide tracking for records.