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Cancel SIMPLE MOBILE
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Simple Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Simple Mobile: Easy Method
What is Simple Mobile
Service overview
Simple Mobile is a prepaid/mobile subscription service that offers plans and app-based subscriptions for mobile features and device-related services.
It operates on a subscription basis and sells some services through mobile app stores as well as via web purchases.
Where it is used
Simple Mobile primarily serves prepaid customers and users who purchase subscriptions through app stores or the web interface.
This guide is written for customers in India seeking to cancel subscriptions or return leased devices.
How to cancel Simple Mobile
Cancel via Apple App Store (iOS)
- Open your Apple ID subscriptions and cancel the Simple Mobile subscription from there.
- Cancel at least 24 hours before the end of the current billing period to avoid being charged for the next period.
Cancel via Google Play (Android)
- Open the Simple app and go to Manage Subscription, or open Google Play Store > Subscriptions and cancel from there.
- Google Play controls billing and refund handling for purchases made through Google Play.
Cancel via Simple Mobile website (web purchases)
- Request cancellation by contacting Simple Mobile support (for web purchases use the support email info@simplemobilemenu.com).
- Web cancellation requests may take up to 72 hours to process; follow any return instructions provided by support.
Canceling leased devices
- If you leased a device and have canceled service, you must return the device within 30 days of cancellation to avoid late fees.
- Follow the device return procedure and keep tracking/receipt information until refund or return is confirmed.
What happens when you cancel
Access and service end
Cancellation stops future renewals but does not always immediately terminate current access until the billing period ends.
Access details depend on whether the subscription was through a platform (Apple/Google) or processed on the web.
Data and account handling
Your account data, saved settings, or in-app content may remain available until the subscription period expires.
Backup any important data before cancellation if you wish to retain it after service ends.
Device returns and fees
For leased equipment, failing to return the device within the stated window may trigger late fees or additional charges.
Confirm the exact return address and any required RMA procedures before shipping the device.
Will I get a refund?
Platform-purchased subscriptions
Purchases made through the Apple App Store or Google Play are subject to the respective platform refund policies.
Simple Mobile does not directly process refunds for purchases handled by Apple or Google; those platforms manage refunds.
Web purchases and time limits
- If you bought a standard or premium account on the Simple Mobile web service, you can request a refund within 24 hours of purchase by contacting info@simplemobilemenu.com.
- Web refund and cancellation details are listed on Simple Mobile’s refund page: Refunds & Cancellations.
Device return refunds
- Damaged devices must be claimed within 48 hours of delivery.
- Non-defective devices can be returned within 7 days in like-new condition; returns may incur a restocking fee (20 - 50%) plus shipping and handling costs.
- Follow the RMA instructions on the device return page: Device returns & RMA.
Simple Mobile plans and pricing
Available price points
The following in-app purchase SKUs are available on the Indian App Store for Simple Mobile CRM tiers.
Periods are not explicitly listed in the INR store; period is inferred from USD listings but not confirmed.
| Plan | Price (INR) | Period | Features (summary) |
|---|---|---|---|
| Simple Mobile CRM - Basic (App Store India) | ₹389 | Unknown | Basic SKU (matches $4.99/month SKU in USD store) |
| Simple Mobile CRM - Platinum (App Store India) | ₹7,700 | Unknown | Platinum SKU (matches $99.99/month SKU in USD store) |
Pricing notes
These INR prices are based on App Store in-app purchase SKUs and may reflect currency conversion or regional pricing rules.
For telecom plan pricing in India, no separate Simple Mobile telecom plan pricing was found in the verified sources.
Your consumer rights in India
Cooling-off and digital services
Under Indian consumer protection norms, customers commonly have a cooling-off period (often 7 - 14 days) for digitally delivered services unless access has been fully consumed.
Clear disclosure of service start and access is required before a consumer loses the right to a refund under such rules.
Device returns and fairness
Indian law expects sellers to provide fair return options for faulty or misrepresented goods.
Restocking fees and high non-refundable shipping could be challenged if they weren’t clearly disclosed at purchase.
Complaint and redress options
Unfair practices like persistent service interruptions, overcharging, or deceptive terms may be taken up under the Consumer Protection Act, 2019.
Consumers can approach consumer courts or the National Consumer Helpline (NCH) if platform or seller resolution fails.
Customer experiences
Positive feedback
Some customers have reported helpful interactions with individual support staff who resolved activation or technical issues professionally.
These positive reviews highlight the impact of individual agents even when larger service issues exist.
Common negative themes
Many reviews report poor customer service such as long hold times, unhelpful responses, and unresolved issues.
Other frequent complaints include service interruptions, billing errors, and concerns about deceptive practices.
Sources for reviews
Customer reviews and sentiment summaries are available on Trustpilot: Simple Mobile reviews on Trustpilot.
Review content is mixed and shows both isolated good experiences and many critical reports.
Documentation checklist
Essentials to prepare
- Account email/username and phone number tied to the subscription.
- Purchase receipt or order ID (App Store/Google Play receipt or web order confirmation).
- Subscription platform (Apple, Google, or web) and date of purchase or renewal.
Device return paperwork
- Device IMEI/serial number and photos showing condition (for returns or damage claims).
- Shipping/tracking receipts and any RMA authorization numbers.
- Keep correspondence with support and the return address provided by the company.
Common mistakes
Missing the platform rules
Many customers try to contact Simple directly for App Store or Google Play purchases; those refunds and cancellations are handled by the platform.
Always check the platform subscription manager first to avoid unnecessary delays.
Waiting too long to return leased devices
Delays in returning leased equipment often lead to late fees; follow the 30-day return window after cancellation.
Do not ship devices without confirmation of the correct return address or an RMA number.
Insufficient documentation
Not keeping receipts, screenshots, or platform confirmations makes disputes and refund requests harder to resolve.
Document dates, times, and agent names if you call support to strengthen any later claim.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Refund handled by | Processing time | Period |
|---|---|---|---|---|
| Apple App Store (iOS) | Cancel via Apple ID Subscriptions | Apple App Store | Immediate cancellation in subscriptions; refunds per Apple policy | Varies |
| Google Play (Android) | Cancel via Simple app Manage Subscription or Google Play Subscriptions | Google Play Store | Immediate cancellation in subscriptions; refunds per Google policy | Varies |
| Web (Simple Mobile website) | Contact support (info@simplemobilemenu.com) to request cancellation | Simple Mobile (web sales) | Cancellation requests may take up to 72 hours to process | Varies |
How to choose
If you purchased through a platform, manage cancellations through that platform to ensure correct billing and refund handling.
For web purchases or leased devices, contact Simple Mobile web support and follow their return instructions closely.
After cancelling
Follow-up steps
- Save cancellation confirmations, receipts, and any RMA numbers you receive.
- Monitor bank or platform statements for refunds or final charges.
Helpful links and contacts
- Simple Mobile refunds & cancellations page: https://simplemobilemenu.com/refunds-cancellations
- Device returns/RMA instructions: https://mysimplephones.com/rma/
- Return timing guidance (third-party summary): How to return equipment
- Customer reviews and experiences: Trustpilot: Simple Mobile reviews
Address
Corporate mailing address
For formal correspondence, Simple Mobile’s corporate address (used for general correspondence) is:
9700 NW 112th Avenue, Miami, FL 33178, United States
Support contact
For web cancellations and refund requests, contact the web support email: info@simplemobilemenu.com.
Always include order IDs, receipts, and device identifiers (if applicable) when you contact support.