Cancellation Viber: Easy Method

What is Viber

Overview

Viber is a messaging and calling app that offers free one-to-one and group chats, voice and video calls, and media sharing over the internet.

Paid features include Viber Out (pay-per-minute calls to mobile/landline numbers) and Viber Plus (subscription benefits). This guide focuses on cancelling paid subscriptions and purchases.

Scope of this guide

This guide explains how to cancel subscriptions on different platforms, refund rules, consumer rights in India, common issues, and next steps after cancellation.

It summarizes verified policies for web/credit-card purchases, Google Play, Apple App Store, and Stripe-managed desktop subscriptions.

How to cancel Viber

Cancel via Web or credit-card (Viber Out)

• Open Viber on your device or visit Viber’s web billing area in the app's Billing or Settings section.
• Go to Billing settings and select the subscription or Viber Out plan you want to cancel.
• Follow the on-screen cancellation flow; ensure you cancel at least 24 hours before renewal to avoid the next charge.

Cancel via Google Play or Apple App Store

• Viber will redirect you to Google Play (Android) or Apple App Store (iOS) subscription management for cancellations.
• Open Google Play or App Store > Account > Subscriptions, find Viber, and cancel there.
• Do not assume deleting the Viber app cancels your subscription - you must cancel in the store.

Cancel Viber Plus on desktop (Stripe)

• Open the Viber desktop app and go to the subscription area or Settings > Manage My Subscription.
• Click Manage My Subscription to open the Stripe-managed subscription page and follow the cancellation steps.
• Complete the Stripe cancellation flow to stop future renewals for desktop Viber Plus.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription, service access typically remains until the end of the current billing period.

For web/credit-card subscriptions, cancel at least 24 hours before renewal to prevent the next charge; access continues through the paid cycle.

Account and data

Canceling a subscription does not automatically delete your Viber account or local message history.

If you want to remove messages or your account entirely, use Viber’s account deletion process separately (this is not a subscription cancellation).

Will I get a refund?

General refund policy

All purchases are generally final and non-refundable, except where law requires otherwise.

Expect refunds only in limited circumstances described below.

Exceptions and time limits

• Cooling-off: A 14-day cooling-off right may apply from the date of subscription purchase, but you forfeit it if you start using the service.
• Mischarges: If Viber charged you in error, contact Viber within 90 days for a possible refund; claims after 90 days are not eligible.
• App-store purchases: Purchases made via Apple or Google are subject to their refund policies; Viber cannot directly process those refunds.

Viber plans and pricing

Pricing availability

Exact INR pricing for Viber Plus or Viber Out in India is not listed in publicly available documentation.

Viber indicates prices are shown inside the app for each user’s region; users should check their app store or the app itself for local pricing.

Contact for pricing

Your consumer rights in India

Cooling-off period

Under applicable consumer rules, a 14-day cooling-off right may apply from the date of purchase, unless you begin using the service.

If you start using the service immediately, that right can be forfeited; check the timing before requesting a refund.

Refund for mischarges and platform rules

• If charged in error by Viber, you may request a refund within 90 days; beyond that timeframe refunds are not available.
• Purchases via Google Play or Apple App Store fall under their respective refund procedures; follow those platform processes for refunds.

Customer experiences

Positive feedback summary

Some users report responsive and helpful customer support and clear answers for specific billing questions.

Positive experiences often note straightforward cancellation via the in-app billing settings when processes are followed.

Negative feedback summary

Other users report issues such as failed activations, login problems, being charged without access, and poor call quality.

Many complaints focus on difficulty obtaining refunds, failed cancellations when the app was deleted instead of unsubscribed, and slow or unhelpful support.

Documentation checklist

What to prepare before contacting support

• Receipt or invoice showing the purchase date and amount.
• Transaction ID or payment reference from your bank or app store.
• Platform used (Google Play, Apple App Store, Web/Credit-card, Desktop/Stripe).
• Screenshots showing the charge, subscription status, or error messages.

Additional supporting items

• Account phone number associated with your Viber account.
• Dates you attempted cancellation and any confirmation messages.
• Contact details you want the support team to use for follow-up.

Common mistakes

Deleting the app instead of cancelling

Many users delete the Viber app but forget to cancel the subscription in Google Play, App Store, or the web billing area.

Deleting the app does not stop recurring charges; you must cancel in the platform where you subscribed.

Missing cancellation windows and refunds

For web/credit-card subscriptions you must cancel at least 24 hours before renewal to avoid the next charge.

Expect few refunds unless within the 14-day cooling-off period (and unused) or if Viber explicitly mischarged you within 90 days.

Comparative recap

Quick platform comparison

After cancelling

Verify cancellation

• Check for an email confirmation or an in-app notification confirming cancellation.
• Verify your next billing date is cleared and that future renewals are not scheduled.

Further actions and timelines

• Keep receipts and transaction IDs for 90 days in case you need to dispute a mischarge.
• If you purchased via Google Play or Apple, use their refund request processes for store purchases.

Address

Corporate address

Rakuten Viber (corporate contact) - 2, Rue du Fossé, L-1536 Luxembourg, Grand Duchy of Luxembourg.

Notes about contacting

No specific cancellation postal address is publicly listed for billing disputes; use the in-app or store subscription controls first.

For potential escalation, keep all documentation ready and refer to the timelines above for refund eligibility.