Cancellation Mixcloud: Easy Method

What is Mixcloud

Overview

Mixcloud is a streaming platform for DJ mixes, radio shows and podcasts where creators upload long-form audio and listeners discover curated sets.

The service offers free listening tiers plus paid listener and creator options for extra features and monetisation.

Who uses it

Creators use Mixcloud to host and monetise mixes and shows; listeners use it to stream, download (where allowed) and follow creators.

Subscriptions and purchases may be handled directly by Mixcloud or via app stores depending on how the user subscribed.

How to cancel Mixcloud

Cancel via the Mixcloud website

• Open Mixcloud in your web browser (desktop or mobile).
• Go to Settings → Payments → My billing info.
• Click "Cancel plan" and confirm the cancellation; it becomes effective from the next renewal date.

Cancel via mobile app, App Store or Google Play

• Mixcloud mobile app does not support in-app cancellation; open your mobile browser and follow the web cancellation flow instead.
• If you subscribed through Apple App Store, cancel via iOS Settings → Apple ID → Subscriptions; Mixcloud cannot cancel App Store subscriptions for you.
• If you subscribed through Google Play, cancel via the Google Play app → Subscriptions; Mixcloud cannot cancel Google Play subscriptions for you.

What happens when you cancel

Access and renewal

Cancellations on Mixcloud are effective from your next renewal date rather than immediate termination.

You retain access to paid features until the end of the current paid billing period.

Account and content

• Your account and any uploaded content remain active unless you explicitly delete the account.
• Account deletion is a separate action in settings and does not automatically trigger refunds.

Will I get a refund?

Mixcloud refund policy

Mixcloud does not publish a general statutory "14-day" cooling-off refund right for subscriptions.

Refunds are not guaranteed and are handled at Mixcloud's discretion; you must contact Mixcloud Support to request one.

Purchases via app stores

• Subscriptions bought through Apple App Store must follow Apple's refund process; Mixcloud cannot issue those refunds.
• Subscriptions bought through Google Play must follow Google Play's refund process; Mixcloud cannot issue those refunds.

Mixcloud plans and pricing

Overview

Displayed pricing and currency can vary by platform and payment method. Exact INR amounts for India are not published by Mixcloud.

If you need a precise INR amount, check your payment method or the app store where you subscribed for the final charged figure.

Contact for pricing

The table below shows plan names commonly offered; contact Mixcloud or check your platform for current local pricing.

Your consumer rights in India

Statutory rights

There is no Mixcloud-published statutory 14-day cooling-off period for subscriptions; refunds appear discretionary under Mixcloud policy.

Standard Indian consumer protections apply generally, but digital subscription remedies depend on the provider and platform terms.

Platform-specific rules

• Subscriptions via Apple or Google are governed by those platforms' refund and cancellation rules, not Mixcloud's direct policy.
• After cancellation you retain access until the end of the paid period; account and uploads remain unless you delete them separately.

Customer experiences

Positive feedback

• Some users report prompt, helpful support with timely resolutions and empathetic staff responses.
• A few users mention full explanations and good follow-up from the support team.

Negative feedback

• Complaints include an outdated or awkward mobile UI, limited embedded player features and audio quality concerns for free users.
• Reports also mention subscription renewal frustrations, unexpected charges, glitches when uploading timestamps, limited free upload capacity, and difficulties with cancellations or refunds.

Documentation checklist

To prepare before contacting support

• Account email address and username associated with the subscription.
• Date of purchase and the platform used (Mixcloud website, Apple App Store, Google Play).
• Transaction ID or receipt number from your payment method or app store.

When submitting a refund or cancellation request

• Attach screenshots of subscription status, billing history and any error messages.
• If purchased via Apple/Google, include the store receipt or order number from that platform.

Common mistakes

Cancelling in the wrong place

Example: Attempting to cancel inside the Mixcloud mobile app; that flow is not supported and will not stop an App Store or Google Play subscription.

Always check where the subscription was purchased before cancelling.

Expecting immediate refunds or access loss

Example: Assuming cancellation triggers an immediate refund or cuts access right away; Mixcloud typically keeps access until the billing period ends and refunds are discretionary.

Also avoid assuming Mixcloud can issue refunds for App Store or Google Play purchases; those must be handled via the respective store.

Comparative recap

Summary table

Quick actions

Check your subscription origin first (Mixcloud site vs app store), then follow the appropriate cancellation steps above.

Prepare receipts and screenshots before contacting support for refunds or disputes.

After cancelling

Immediate checks

• Verify cancellation confirmation in your Mixcloud account or app store subscriptions page.
• Check your email for confirmation and keep the message until billing issues are resolved.

Next steps

If you want account removal, use the account deletion option in Mixcloud settings; remember this is separate from cancellation and does not guarantee a refund.

If you need a refund or have billing disputes, contact Mixcloud Support and, for App Store/Google Play purchases, use the respective platform's help and refund processes.

Address

Registered office

Unit 2255, 275 New North Road, London, England, United Kingdom, N1 7AA.

Contact notes

This is the registered address on record and not a direct support channel for billing issues; use Mixcloud's in-app or website support options for service queries.

For refunds on App Store or Google Play purchases, use the respective platform's support and receipts.