Cancellation Mixcloud: Easy Method

What is Mixcloud

Overview

Mixcloud is a music‑streaming platform for DJ mixes, radio shows and podcasts. It offers listener subscriptions and tools for creators to upload and monetise content.

Main offerings

Mixcloud provides listener plans (ad-free listening and offline features), creator plans (uploads, streaming, monetisation) and direct creator subscriptions set by individual creators.

How to cancel Mixcloud

Cancel on the web (Mixcloud website)

• Go to your Mixcloud settings page: https://www.mixcloud.com/settings/payments → My billing info → Cancel plan.
• Follow the on‑screen prompts to confirm cancellation; the cancellation takes effect at the next renewal date.

Cancel via app stores (Apple / Google)

• If you purchased through the Apple App Store, cancel via Apple’s subscription settings; Mixcloud cannot cancel App Store subscriptions for you. See summary information at Postclic: Postclic - Mixcloud cancellation.
• If you purchased through Google Play, cancel via Google Play subscription settings; Mixcloud cannot cancel Google Play purchases for you. See Postclic for details: Postclic - Mixcloud cancellation.

What happens when you cancel

Access after cancelling

When you cancel a paid plan on Mixcloud, your paid benefits continue until the end of the current billing period. You typically retain access until the next renewal date.

Account and data

Cancellation usually stops future billing but does not automatically delete your account or uploaded content. Manage account data separately in settings or contact support if you need account removal.

Will I get a refund?

General refund position

Mixcloud does not publish a general, guaranteed refund policy. Refunds are handled on a case‑by‑case basis by Mixcloud support and are discretionary.

App store refunds and exceptions

• App Store purchases: refunds must follow Apple’s refund process; Mixcloud cannot process or grant those refunds. For details, refer to Postclic: Postclic - Mixcloud cancellation.
• Google Play purchases: refunds follow Google Play’s policies; Mixcloud does not manage those refunds. See Postclic for summary guidance: Postclic - Mixcloud cancellation.
• No explicit 14‑day cooling‑off right for digital subscriptions is published by Mixcloud in its Help Center.

Mixcloud plans and pricing

Available plan types

The following table summarises common Mixcloud plans and example pricing from verified data. Mixcloud may show local currency pricing in‑app.

Pricing notes

Prices shown are examples in USD and Mixcloud does not publicly list Singapore Dollar (SGD) pricing for all plans. Actual SGD amounts may appear on the billing page or in app stores.

Your consumer rights in Singapore

Cooling‑off and digital subscriptions

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), a typical 14‑day cooling‑off right does not apply to digital content or ongoing subscriptions.

The CPFTA’s direct cooling‑off rights generally apply to direct sales or unsolicited contracts, not distance services such as digital subscriptions. See guidance: Advomi - CPFTA contract cancellation.

When refunds may still be possible

• Refunds for digital services in Singapore are not automatic; you may pursue remedies under CPFTA for unfair practices.
• If you believe a transaction was unfair or misrepresented, keep evidence and contact Mixcloud support and, if needed, consumer bodies for advice.

Customer experiences

Positive feedback

• Some users report prompt, helpful support and timely issue resolution. See user reviews on Trustpilot: Trustpilot - Mixcloud reviews.
• Technical support has occasionally been described as thorough and efficient by some reviewers.

Negative feedback

• Complaints include outdated or awkward mobile interface, limited embedded player and confusing UX.
• Recurring frustrations reported with billing and renewal issues and with some support interactions being unhelpful.

Documentation checklist

What to prepare before cancelling

• Account email and username used for Mixcloud.
• Payment method details and last billing date.
• Screenshots of billing charges or receipts (if disputing a charge).

When contacting support or app stores

• If purchased via Apple, be ready to provide the Apple receipt and subscription ID when requesting support or a refund.
• If purchased via Google Play, have the Google Play order number or receipt available for support or refund requests.

Common mistakes

Assuming Mixcloud can cancel app store purchases

Many users try to contact Mixcloud to cancel App Store or Google Play subscriptions. Mixcloud cannot cancel those purchases for you; you must use the respective app store subscription settings.

Missing renewal timing and evidence

Another common mistake is believing cancellation is immediate. Cancellations typically take effect at the next renewal date.

Also, not saving receipts or order IDs can make refund or dispute requests harder to resolve.

Comparative recap

Quick comparison

The table below compares common cancellation and refund responsibilities across purchase channels.

Source notes

Information summarised from verified sources; see links after the table for original references.

After cancelling

Follow‑up steps

• Save confirmation of cancellation and next renewal date from your account settings.
• Check your payment method for any further charges during the next billing period.

Helpful links and support

• Cancellation and refund summary: Postclic - Mixcloud cancellation.
• Customer reviews and experiences: Trustpilot - Mixcloud.
• Context on Mixcloud business model and paid options: RainNews - Mixcloud paid options.
• Consumer rights in Singapore (CPFTA guidance): Advomi - CPFTA contract cancellation.

Address

Company address

Mixcloud Limited, Unit 2255, 275 New North Road, N1 7AA, London, United Kingdom.

When to use the address

Use the postal address for formal correspondence or legal notices if required. For billing or account actions, use online settings or contact support first.