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Cancel MIXCLOUD
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Mixcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mixcloud: Easy Method
What is Mixcloud
Overview
Mixcloud is a music‑streaming platform for DJ mixes, radio shows and podcasts. It offers listener subscriptions and tools for creators to upload and monetise content.
Main offerings
Mixcloud provides listener plans (ad-free listening and offline features), creator plans (uploads, streaming, monetisation) and direct creator subscriptions set by individual creators.
How to cancel Mixcloud
Cancel on the web (Mixcloud website)
- Go to your Mixcloud settings page: https://www.mixcloud.com/settings/payments → My billing info → Cancel plan.
- Follow the on‑screen prompts to confirm cancellation; the cancellation takes effect at the next renewal date.
Cancel via app stores (Apple / Google)
- If you purchased through the Apple App Store, cancel via Apple’s subscription settings; Mixcloud cannot cancel App Store subscriptions for you. See summary information at Postclic: Postclic - Mixcloud cancellation.
- If you purchased through Google Play, cancel via Google Play subscription settings; Mixcloud cannot cancel Google Play purchases for you. See Postclic for details: Postclic - Mixcloud cancellation.
What happens when you cancel
Access after cancelling
When you cancel a paid plan on Mixcloud, your paid benefits continue until the end of the current billing period. You typically retain access until the next renewal date.
Account and data
Cancellation usually stops future billing but does not automatically delete your account or uploaded content. Manage account data separately in settings or contact support if you need account removal.
Will I get a refund?
General refund position
Mixcloud does not publish a general, guaranteed refund policy. Refunds are handled on a case‑by‑case basis by Mixcloud support and are discretionary.
App store refunds and exceptions
- App Store purchases: refunds must follow Apple’s refund process; Mixcloud cannot process or grant those refunds. For details, refer to Postclic: Postclic - Mixcloud cancellation.
- Google Play purchases: refunds follow Google Play’s policies; Mixcloud does not manage those refunds. See Postclic for summary guidance: Postclic - Mixcloud cancellation.
- No explicit 14‑day cooling‑off right for digital subscriptions is published by Mixcloud in its Help Center.
Mixcloud plans and pricing
Available plan types
The following table summarises common Mixcloud plans and example pricing from verified data. Mixcloud may show local currency pricing in‑app.
Pricing notes
Prices shown are examples in USD and Mixcloud does not publicly list Singapore Dollar (SGD) pricing for all plans. Actual SGD amounts may appear on the billing page or in app stores.
| Plan | Price | (period) | Features |
|---|---|---|---|
| Premium (for listeners) | Not listed in SGD (e.g. USD 6.99/month) | Monthly | Unlimited replays, no ads, offline listening, upfront tracklists |
| Pro (for creators) | Not listed in SGD (e.g. USD 15/month) | Monthly | Unlimited uploads, HQ audio, live streaming, monetization tools |
| Creator Subscriptions (fan pays creators) | Set by creator, minimum EUR/USD/GBP 2.99/month | Monthly | Direct support, creator-specific exclusive access + Premium benefits |
Your consumer rights in Singapore
Cooling‑off and digital subscriptions
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), a typical 14‑day cooling‑off right does not apply to digital content or ongoing subscriptions.
The CPFTA’s direct cooling‑off rights generally apply to direct sales or unsolicited contracts, not distance services such as digital subscriptions. See guidance: Advomi - CPFTA contract cancellation.
When refunds may still be possible
- Refunds for digital services in Singapore are not automatic; you may pursue remedies under CPFTA for unfair practices.
- If you believe a transaction was unfair or misrepresented, keep evidence and contact Mixcloud support and, if needed, consumer bodies for advice.
Customer experiences
Positive feedback
- Some users report prompt, helpful support and timely issue resolution. See user reviews on Trustpilot: Trustpilot - Mixcloud reviews.
- Technical support has occasionally been described as thorough and efficient by some reviewers.
Negative feedback
- Complaints include outdated or awkward mobile interface, limited embedded player and confusing UX.
- Recurring frustrations reported with billing and renewal issues and with some support interactions being unhelpful.
Documentation checklist
What to prepare before cancelling
- Account email and username used for Mixcloud.
- Payment method details and last billing date.
- Screenshots of billing charges or receipts (if disputing a charge).
When contacting support or app stores
- If purchased via Apple, be ready to provide the Apple receipt and subscription ID when requesting support or a refund.
- If purchased via Google Play, have the Google Play order number or receipt available for support or refund requests.
Common mistakes
Assuming Mixcloud can cancel app store purchases
Many users try to contact Mixcloud to cancel App Store or Google Play subscriptions. Mixcloud cannot cancel those purchases for you; you must use the respective app store subscription settings.
Missing renewal timing and evidence
Another common mistake is believing cancellation is immediate. Cancellations typically take effect at the next renewal date.
Also, not saving receipts or order IDs can make refund or dispute requests harder to resolve.
Comparative recap
Quick comparison
The table below compares common cancellation and refund responsibilities across purchase channels.
Source notes
Information summarised from verified sources; see links after the table for original references.
| Item | Web (Mixcloud) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Cancel in Mixcloud settings (billing page) | Cancel via Apple subscription settings | Cancel via Google Play subscription settings |
| Who processes refunds | Mixcloud (case‑by‑case, discretionary) | Apple processes refunds (Mixcloud cannot) | Google Play processes refunds (Mixcloud cannot) |
| Access after cancel | Paid benefits remain until next renewal date | Depends on Apple billing rules and subscription state | Depends on Google Play billing rules and subscription state |
After cancelling
Follow‑up steps
- Save confirmation of cancellation and next renewal date from your account settings.
- Check your payment method for any further charges during the next billing period.
Helpful links and support
- Cancellation and refund summary: Postclic - Mixcloud cancellation.
- Customer reviews and experiences: Trustpilot - Mixcloud.
- Context on Mixcloud business model and paid options: RainNews - Mixcloud paid options.
- Consumer rights in Singapore (CPFTA guidance): Advomi - CPFTA contract cancellation.
Address
Company address
Mixcloud Limited, Unit 2255, 275 New North Road, N1 7AA, London, United Kingdom.
When to use the address
Use the postal address for formal correspondence or legal notices if required. For billing or account actions, use online settings or contact support first.