Cancellation Relevel: Step-by-Step Guide

What is Relevel

Overview

Relevel is an online assessment and skill certification platform that offers curated tests and courses aimed at helping candidates qualify for jobs in tech and other industries.

It operates as a product associated with Unacademy/Sorting Hat Technologies and markets test-based hiring and upskilling programs to learners in India.

Ownership and positioning

Relevel has been promoted alongside Unacademy services and is positioned to connect qualified candidates with hiring partners and provide paid courses or subscription services.

Public reporting and user feedback have focused on placement claims, sales practices, course delivery and refund handling in the Indian market.

How to cancel Relevel

Where to cancel

Cancellations are typically performed through your Relevel account settings on the platform where you subscribed (web or app).

There is no separate, platform-specific exception reported - cancellation generally follows the account settings flow.

Step-by-step cancellation

• Sign in to your Relevel account on the web or app and open Account / Profile settings.
• Locate Subscription, Payments or Membership and choose the Cancel subscription option.
• Follow on-screen prompts to confirm cancellation; save any cancellation confirmation or reference number.
• Check your email for a cancellation confirmation and retain proof (screenshot or message).

What happens when you cancel

Access and billing

Cancellation typically takes effect at the end of the current billing period, not immediately.

You generally retain access to paid content and services until the billing period expires, regardless of platform.

Account status and data

Your account usually remains active with read-only or limited access after the subscription ends unless you manually delete the account.

Keep local copies of important course content or certificates if you need permanent records after access ends.

Will I get a refund?

Standard refund position

Cancellations do not automatically generate refunds; refunds are handled according to Relevel’s refund policy and case-by-case review.

Public summaries indicate refunds may be considered within a short window after payment, subject to usage and other conditions.

Exceptions, windows and conditions

• Relevel/Unacademy introduced a consumer-facing 14-day refund window for India effective 31 Oct 2022, but refunds were described as dependent on complaint nature, usage and course duration. Free Press Journal
• Other summaries note refunds are considered on a case-by-case basis within about 7 days of payment, and heavy usage (for example, consumption of voice credits or course material) may disqualify a refund.
• If you believe you qualify for a refund, gather proof of payment, usage and communications before requesting a refund through support channels.

Relevel plans and pricing

Available plan information

No definitive public pricing table for Relevel plans was confirmed in the verified sources used for this guide.

If you need exact fees, contact Relevel/Unacademy sales or support for current pricing details and offers.

Contact for pricing

Your consumer rights in India

Key legal protections

Consumers in India are protected under the Consumer Protection Act and related regulations that require clear terms, fair practices and remedies for misleading advertising or defective services.

If you were misled about services, placements, or pricing, you may have grounds to escalate the complaint under consumer protection laws.

How to escalate a dispute

• First, raise a formal complaint with Relevel/Unacademy support and retain the complaint reference.
• If unresolved, escalate to the company’s grievance officer or file a complaint with the appropriate consumer forum or regulator.
• Collect documentation (receipts, usage logs, sales communications) to support your case when escalating.

Customer experiences

Positive feedback

Some learners reported good pre-purchase sales support, helpful teaching faculty and affordable fees in local listings and reviews.

Local business listings have entries with positive notes about faculty and support for some users. Justdial listing

Negative complaints and media reporting

Multiple complaints have been reported publicly, including allegations of poor customer service, denied refunds, aggressive sales pitches and unfulfilled placement promises.

Investigations and media reports detail learner disputes over refunds, EMI deductions and unclear refund outcomes. See reporting for examples. Free Press Journal and TN‑Ind investigation.

Independent review platforms also show negative reviews from customers alleging misleading claims and refund problems. Trustpilot

Documentation checklist

What to collect

• Payment receipts, transaction IDs and bank / card statements showing the charge.
• Subscription confirmation emails and any on-screen cancellation confirmations or screenshots.
• Course enrolment details, start dates and records of content accessed or voice credits consumed.
• All communications with sales or support (emails, chat logs, call records) and names of representatives.

How to organise evidence

• Store files in dated folders (e.g., Payment, Communications, Usage) and keep backups.
• Create a short timeline of events (purchase date, usage, cancellation request, responses) to use in complaints.

Common mistakes

Mistaking cancellation for immediate refund

Many users assume canceling a subscription equals an immediate refund; in Relevel’s case, cancellation usually only stops future renewals and access continues until the period ends.

If you expect a refund, request it explicitly and keep proof of the request instead of assuming it will be automatic.

Insufficient documentation and missed windows

Failing to save payment receipts, chat logs, or screenshots can weaken a refund claim, especially where refunds are time-limited or usage-sensitive.

Also, missing the stated refund window (7 days or the 14-day policy described in media reports) reduces the chance of a favourable outcome.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

After cancelling, confirm you have an email or screenshot of the cancellation and monitor your bank/card statement for any unexpected charges.

If you requested a refund, note the request date and expected processing time and check for partial refunds or adjustments.

Escalation and resources

• For media coverage and reported refund concerns, see the Free Press Journal article: Relevel refund reporting.
• For investigative reporting on placement and refund disputes, see: TN‑Ind investigation.
• To view public reviews and recent customer feedback, see the Trustpilot page: Trustpilot - Relevel reviews.
• Local business listing and user comments are available at: Justdial listing.

Address

Registered / operational address

Sorting Hat Technologies Private Limited (associated with Relevel) - Maruti Infotech Centre, 3rd Floor, A-Block, Domlur, Koramangala Inner Ring Road, Bangalore - 560071, Karnataka, India.

Use this address for formal communications; also follow company support channels and documented grievance procedures for complaints.