Cancellation Udemy: Easy Method

What is Udemy

Overview

Udemy is an online learning marketplace that offers thousands of individual courses across many topics. Courses are usually purchased per course or accessed via subscription plans on Udemy.com.

How it is sold

Purchases can be made on the Udemy website or inside mobile apps (iOS App Store and Google Play). The purchase method affects how cancellations and refunds are handled.

How to cancel Udemy

Cancel a subscription bought on Udemy.com

• Sign in to your Udemy account on the web.
• Go to Account > Subscription settings and select Cancel.
• Follow on-screen prompts to confirm cancellation.

Cancel purchases made via mobile apps

• If you bought a subscription or course through the iOS App Store, open the App Store app and manage subscriptions via your Apple ID.
• If you bought through Google Play (Android), open Google Play > Payments & subscriptions > Subscriptions and cancel there.
• Udemy does not manage or cancel App Store/Google Play in-app purchases; those are handled by Apple or Google Play.

What happens when you cancel

Access after cancellation

If you cancel a recurring subscription on Udemy.com, you typically retain access until the end of your paid billing period.

Access rules for one-time course purchases do not change on cancellation - purchased courses usually remain available.

Account and data

Your account and course progress remain in Udemy unless you request account deletion separately.

Cancelling a subscription does not automatically delete your account or learning history.

Will I get a refund?

Refunds for individual course purchases

For courses purchased on Udemy.com, refunds are generally permitted within 30 days of purchase, subject to Udemy's refund policy and usage guidelines.

Refunds may be issued to the original payment method or, if restricted, as Udemy Credits.

Refunds for subscription plans and app purchases

For subscription plans purchased via Udemy.com, South African users are eligible for a refund within 7 days of the subscription start, as required by local law.

If you purchased via the iOS App Store or Google Play, refunds are handled by Apple or Google Play and must be requested through those platforms; Udemy cannot process those refunds.

Reference: How to Refund a Course

Reference: Subscription Plan Refund Exceptions

Udemy plans and pricing

Pricing overview

Prices vary by purchase method (App Store in-app, Udemy website sales, or partner programs). App Store in-app course prices are fixed to tiers.

Representative price list

Your consumer rights in South Africa

Refund period under South African law

South African consumer law requires a minimum 7-day refund period for subscription services. Udemy complies with this requirement for subscriptions bought on Udemy.com.

See Udemy's country-specific subscription exceptions for details.

How this applies to your purchase

• If you bought a subscription on Udemy.com, you can request a refund within 7 days of the subscription start.
• If you bought via Apple or Google Play, the app stores' refund policies and consumer protections apply.

Reference: Subscription Plan Refund Exceptions

Customer experiences

Positive reports

Some South African users praise Udemy's wide course selection and flexible, self-paced learning options.

Example review platform reporting positives: GetApp ZA.

Negative reports

Other users report issues like slow or unhelpful support, refund difficulties, disappearing courses, and pricing concerns.

Negative feedback can be found on review sites such as Trustpilot and ProductReview.au.

Documentation checklist

Before contacting support

• Order receipt or confirmation email with purchase date.
• Payment method details (last four digits or transaction ID).
• Course URL or subscription plan name and start date.

Supporting evidence

• Screenshots of your Udemy purchase history or billing page.
• Screenshots of any error messages or missing content.

Common mistakes

Wrong cancellation channel

Trying to cancel an App Store or Google Play purchase through Udemy support. These purchases must be managed through Apple or Google Play.

Always check which platform processed your payment before requesting a refund.

Missing documentation or late requests

Waiting past the applicable refund window or not providing purchase details can delay or prevent a refund.

Keep receipts and act promptly - subscription refund windows are shorter for some jurisdictions.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

• Keep confirmation emails and cancellation screenshots.
• Monitor your bank or card statement for refund credits if applicable.

Where to get official help

For course refunds: How to Refund a Course.

For subscription and country-specific rules: Subscription Plan Refund Exceptions.

Address

Official legal address

C/O The Corporation Trust Company, Corporation Trust Center, 1209 Orange Street, Wilmington, Delaware, 19801, United States.

Notes on contacting

This Delaware address is the company’s registered legal address. It is not a substitute for using Udemy's online support channels for cancellations or refunds.