Cancellation Udemy: Easy Method

What is Udemy

Overview

Udemy is an online learning marketplace offering thousands of video courses across many subjects, from programming to personal development. Individuals can buy single courses or subscribe to specific plans where available.

How people use it

Users typically purchase one-time courses for lifetime access or subscribe to plans that provide broader access. Purchases and subscriptions are delivered digitally and accessed via web or mobile apps.

How to cancel Udemy

Cancel a subscription on the web

• Sign in on Udemy.com and open your account menu.
• Go to Subscriptions, find the plan, and click "Cancel subscription".
• Cancellation takes effect at the end of your current billing period; you keep access until then.
• Reference guide: Postclic - how to cancel Udemy.

Cancel on mobile (iOS / Android)

• You cannot cancel subscriptions from inside the Udemy mobile app.
• On iOS, manage and cancel via your Apple App Store subscription settings.
• On Android, manage and cancel via your Google Play subscription settings.
• See device subscription settings instructions on the Postclic guide above.

What happens when you cancel

Access after cancellation

If you cancel a subscription bought directly on Udemy.com, the cancellation is effective at the end of your current billing period. You retain course access until that date.

Billing and data

No further recurring charges will be applied after the billing period ends. Your account data (enrolled courses, progress) typically remains in your account unless you request deletion through Udemy.

Will I get a refund?

Course purchases (one-time)

Udemy generally offers refunds for courses purchased on Udemy.com within 30 days, subject to their refund policy and course consumption rules.

Subscriptions and in-app purchases

Subscriptions bought directly on Udemy.com do not generally offer refunds unless required by applicable law.

In-app purchases made via Apple App Store or Google Play must be refunded through those platforms; Udemy cannot process those refunds directly.

Udemy plans and pricing

Pricing summary table

Notes on pricing

Prices vary by platform, promotion, and time. The table reflects representative Singapore pricing compiled from reputable sources.

Your consumer rights in Singapore

General consumer protections

Singapore consumer protection law offers rights around unfair practices and may provide remedies for defective or misrepresented goods and services.

Digital purchases and refunds

Cooling-off periods and statutory days can vary by product and vendor. Udemy’s published policies (e.g., 30-day refund for course purchases) may apply, but specific legal rights depend on Singapore law and individual circumstances.

Customer experiences

Positive feedback

Many users praise Udemy for reasonable prices, broad course selection, and useful content. Reviews note good value and wide topic coverage.

Common complaints

Frequent negative reviews mention technical issues such as slow or unresponsive video playback and problems with customer support and refunds.

For user reviews, see: Udemy reviews on Trustpilot.

Documentation checklist

What to gather before contacting support

• Order confirmation or receipt showing course or subscription purchase date.
• Account email address used for Udemy sign-in.
• Subscription or invoice screenshots showing billing period and charge amounts.
• Screenshots of error messages or playback issues, if relevant.
• Record of any previous support case numbers or replies.

Extra items for in-app purchases

• Proof of purchase from Apple receipt or Google Play receipt.
• On iOS, you can view app purchase history via your Apple ID; see the Udemy app page: Udemy on the App Store (SG).

Common mistakes

Not checking where you bought the plan

Many users try to cancel inside the Udemy mobile app; subscriptions purchased through Apple or Google must be cancelled through the device store, not the app.

Waiting too long to request a refund

Refund windows (for example, Udemy’s 30-day policy for course purchases) are time-limited. Delaying a refund request can reduce or eliminate eligibility.

Comparative recap

Quick comparison table

Key takeaway

Where you purchased determines how you cancel and who handles refunds. Keep receipts and act within the applicable refund window.

After cancelling

Next steps

Confirm cancellation in your Udemy account or device subscription settings and keep confirmation emails/screenshots. Verify that access continues until the end of the billing period.

Helpful links

• How to cancel (guide): Postclic - cancel Udemy.
• Udemy on App Store (for iOS purchases and receipts): Udemy - App Store (SG).
• Pricing reference for business plans: Wise - Udemy Business pricing (SG).
• User reviews and common issues: Trustpilot - Udemy reviews.

Address

Corporate address

Udemy, Inc., Attn: Legal, 600 Harrison Street, 3rd Floor, San Francisco, CA 94107, USA

Notes

Udemy does not typically maintain a public local office address in Singapore for customer cancellations. Legal or formal correspondence is usually handled through the corporate address above.