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I hereby notify you of my decision to terminate the contract relating to the 23Andme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 23Andme: Easy Method
What is 23andMe
Overview
23andMe is a personal genomics service that provides DNA testing for ancestry, health traits, and genetic reports. Users submit a saliva sample and receive reports based on their genetic data.
Services in brief
Services include Ancestry-only kits, Health + Ancestry kits, and optional 23andMe+ membership features. In India, kits are usually sold through importers or resellers and prices vary by seller.
How to cancel 23andMe
Cancel a web order (kits)
- Web orders can be canceled within 60 minutes of placing the order only via the order confirmation page or the confirmation email.
- Use the instructions on 23andMe's help page: Changing or Cancelling an Order.
- Note: ancestry service upgrades cannot be canceled using the 60-minute order cancellation process.
Cancel membership or subscriptions
- If you bought 23andMe+ via the web, cancel it at any time from Account Settings; the membership remains active until the end of the billing cycle.
- If you purchased 23andMe+ through the App Store or Google Play, cancel through those platform subscription settings instead (platform policies apply).
- For details see: Canceling your 23andMe Premium Membership.
Account closure and data deletion
- To permanently delete your 23andMe account or request data deletion, follow the account-closure process in 23andMe help.
- Requesting permanent deletion terminates access immediately and ends subscriptions without refund; see: Requesting 23andMe Account Closure.
What happens when you cancel
Access and service availability
Web-based membership cancellations keep the service active until the end of the current billing period. No prorated access reductions are provided.
Renewals and future charges
Canceling prevents future automatic renewals, but charges already billed for the current period are generally not refunded. App-store subscriptions follow platform rules for remainder access.
Data and account effects
Deleting your account or requesting permanent deletion removes your data and ends subscription access immediately, with no refund or credit provided by 23andMe.
Will I get a refund?
General refund policy
Payments for kits or services are non-refundable except as required by applicable law or 23andMe policies. Membership cancellations via web are not refunded and are non-prorated.
See the official return and refund policy: 23andMe Return and Refund Policy.
Exceptions and specific cases
- Unused kit refunds: You may request a refund for an unused kit only if requested within 30 days of order and before shipping your saliva sample (use the online refund form referenced by 23andMe).
- Sample processing failures: If your sample fails processing twice, you may request a refund (shipping & handling may be deducted).
- Refund timing: Approved refunds are issued to the original payment method within 21 business days; if that is not possible, an e-gift card may be offered.
23andMe plans and pricing
Pricing overview
23andMe does not publish official INR pricing for India; prices below reflect importer/reseller listings and historical examples.
Notes on variability
Prices vary significantly across sellers (Ubuy, Amazon, ShopTheWorld). Confirm the current price with your chosen retailer before purchase.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Ancestry Service (DNA kit) | ₹11,410 | One-time | Ancestry breakdown (~3000 regions), family tree, trait reports |
| Health + Ancestry Service (approximate) | ₹15,838 | One-time | Health and Ancestry DNA test kit |
| Premium Membership Bundle (DNA kit + 1-year membership) | ₹25,065 | One-time | Health + Ancestry kit plus 1-year 23andMe+ Premium reports |
| Premium Membership Bundle (historical high - price example) | ₹50,027 | One-time | Same as above - historical high price tracked on Amazon |
| Ancestry Service (ShopTheWorld) | ₹20,384 | One-time | Ancestry Service DNA kit (importer price) |
| Health + Ancestry + Premium (ShopTheWorld bundle) | ₹37,139 | One-time | DNA kit with Health + Ancestry plus 1-year Premium membership |
Your consumer rights in India
Cancellations and refunds
Under Indian consumer protection norms, buyers generally have the right to cancel an online purchase before dispatch and seek a refund. Sellers' 30-day unused-kit refund policy aligns with this practice.
Subscriptions and auto-renewals
Digital subscription services must allow cancellation to prevent future charges. Prorated refunds are not mandatory unless local law requires them; 23andMe does not offer prorated refunds.
Redressal and escalation
If you face unfair trade practices, billing errors, or denial of rightful refunds, you may pursue redress under the Consumer Protection Act, 2019.
Options include platform grievance mechanisms, marketplace dispute resolution, or filing a complaint in the appropriate consumer forum or court.
Customer experiences
Positive feedback
Many users praise the ancestry and health insights, describing the kit as easy to use and reports as informative.
Users report value in ancestry confirmations and health-related notifications that aided personal decisions.
Negative feedback
Common complaints include vague ancestry resolution, paywalls for certain reports, and an interface some find non-user-friendly.
Other frequent issues reported are processing delays, refund difficulties, and problems with auto-renewals or billing disputes.
Documentation checklist
Before requesting cancellation or refund
- Order confirmation email or order number
- Payment receipt or credit card statement
- Kit serial/barcode and sample ID (if already received)
When contacting support or filing disputes
- Screenshots of account settings and cancellation attempts
- Copies of email communications with 23andMe support
- Proof of shipping status (tracking) if disputing a shipped kit
Common mistakes
Assuming immediate refunds
Many users expect immediate refunds after cancellation. Web membership cancellations do not provide refunds and remain active until period end.
Missing narrow cancellation windows
Attempting to cancel a web order after the 60-minute window often fails. Always act quickly and use the order confirmation link or email.
Deleting account expecting refunds
Deleting your account or requesting permanent data deletion ends access immediately but does not entitle you to refunds. Do not delete your account if you intend to dispute a charge first.
Comparative recap
At-a-glance comparison
| Feature | 23andMe (what applies) |
|---|---|
| Order cancellation window | 60 minutes via order confirmation page or email (web orders) |
| Membership cancellation | Cancel anytime via Account Settings (web); remains active until billing period end |
| Refunds for kits | Unused kits: refund within 30 days and before shipping; otherwise generally non-refundable |
| Sample failure refund | Possible if sample fails processing twice (shipping & handling may be deducted) |
| Account deletion effect | Immediate termination of access and subscriptions; no refund |
After cancelling
Follow-up actions
Save confirmation screenshots and emails after canceling. Monitor your payment method for refund postings if applicable.
Helpful official links
- Changing or Cancelling an Order
- Canceling your 23andMe Premium Membership
- 23andMe Return and Refund Policy
- Requesting 23andMe Account Closure
Address
Corporate headquarters
23andMe, Inc. - 230 N Mathilda Avenue, Sunnyvale, CA 94086, USA.
Support note
For order-specific or India-reseller issues, contact the seller or marketplace where you purchased the kit in addition to 23andMe support. Keep order documentation handy for faster resolution.